Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

  • Roadie
  • Dannythyuhh
  • Casual Listener
  • 137911 Views
  • 503 replies
  • 108 likes
  • 137911 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 96839 Views
  • 19 replies
  • 38 likes
  • 96839 Views
  • 19 replies
  • 38 likes

iPhone app will not load.....shows a white screen

Description The iPhone app will not load. It only shows a blank screen A more detailed description, using numbered steps 1. restarted the device 2. uninstalled the app the reinstalled 3. The application on my Macbook Pro seems to work fine. What I ex...

  • Newbie
  • Description The iPhone app will not load. It only shows a blank screen   A more detailed description, using numbered steps 1. restarted the device 2. uninstalled the app the reinst...
  • raewhit
  • Casual Listener
  • 3585 Views
  • 4 replies
  • 3 likes
  • 3585 Views
  • 4 replies
  • 3 likes

My playlists is empty on my phone but not on my mac

Hi! I have a problem with my iphone. I deleted the app but it still didnt work. I can see the playlists on my computer but on my iphone it says empty, like there is no song at all in some playlist, very strange! Please help me! Want to listen to my m...

  • Newbie
  • Hi! I have a problem with my iphone. I deleted the app but it still didnt work. I can see the playlists on my computer but on my iphone it says empty, like there is no song at all in some playlist,...
  • marbletea
  • Regular
  • 6753 Views
  • 9 replies
  • 1 likes
  • 6753 Views
  • 9 replies
  • 1 likes

Device limit

Hi I've recently replaced my iPhone and so unable to use spotify as it says 3 device limit reached.It's including my old phone that is in a recycling heap somewhere. Poor service.Please help

  • Newbie
  • Hi I've recently replaced my iPhone and so unable to use spotify as it says 3 device limit reached. It's including my old phone that is in a recycling heap somewhere. Poor service. Please help
  • Peter__
  • Community Legend
  • 858 Views
  • 3 replies
  • 0 likes
  • 858 Views
  • 3 replies
  • 0 likes

Recover local files from iPhone

Hi! I want to recover a couple of local files from my iPhone, because my MacBook crashed, where the source of the files were. How do I do this? Like this: iPhone > Windows > iPad Where the iPhone is the source of the local files. Thanks!

  • Newbie
  • Hi!   I want to recover a couple of local files from my iPhone, because my MacBook crashed, where the source of the files were. How do I do this?    Like this: iPhone > Wind...
  • Peter__
  • Community Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

While hearing Spotify in car over Bluetooth, calling and Siri doesn't work!

Sorry for my bad english...:-) I have the Pioneer car tuner FH-X700-BT and it works really fine. But i have a big problem, when i'm hearing music over the spotify app Bluetooth connected. The radio has a "Voice Control" function which activates Siri ...

  • Casual Listener
  • Sorry for my bad english...:-)   I have the Pioneer car tuner FH-X700-BT and it works really fine. But i have a big problem, when i'm hearing music over the spotify app Bluetooth connected. ...
  • Peter__
  • Community Legend
  • 1475 Views
  • 7 replies
  • 0 likes
  • 1475 Views
  • 7 replies
  • 0 likes

sync to iphone

Had no problems till i put OS7 on my iphone. Now sync does not work. Anybody same problem + solution? marianne

  • Casual Listener
  • Had no problems till i put OS7 on my iphone. Now sync does not work. Anybody same problem + solution?   marianne  
  • Peter__
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Offline starred playlist

I have about 150 songs in my starred playlist and have more than enough room for storage on my phone....however I am not able to switch on the offline feature it will quickly turn green then quickly go back grey...not allowing me to listen to these i...

  • Newbie
  • I have about 150 songs in my starred playlist and have more than enough room for storage on my phone....however I am not able to switch on the offline feature it will quickly turn green then quickly ...
  • Peter__
  • Community Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • starred playlist
  • 453 Views
  • 1 replies
  • 0 likes

Spotify Premium not working on my phone..

Hi! Have had spotify premium for a while and when i got a gift card i cancelled my subscription and used the gift card code instead. All went good and it says that my account is a premium account until 2013-12-21. The problem is that it says on my ph...

  • Visitor
  • Hi!   Have had spotify premium for a while and when i got a gift card i cancelled my subscription and used the gift card code instead. All went good and it says that my account is a premium ...
  • Thedev
  • Community Legend
  • 541 Views
  • 5 replies
  • 0 likes
  • 541 Views
  • 5 replies
  • 0 likes

Problema de cuenta atrás del reloj en iOS para detener la reproducción sigue sin funcionar

Llevan ya varias versiones incluyendo la última de 27/02/2013 que en iOS 6 no funciona detener la reproducción con la cuenta atrás del reloj de iOS. Hace como que se para y sigue funcionando. Espero que lo solución ene para siguientes actualizaciones...

  • Newbie
  • Llevan ya varias versiones incluyendo la última de 27/02/2013 que en iOS 6 no funciona detener la reproducción con la cuenta atrás del reloj de iOS. Hace como que se para y sigue funcionando. Espero ...
  • Dren-Group
  • Newbie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Spotify iphone app doesn't work

Hi, i updated the spotify app a few days ago and since then it does not work at all, everytime i open the app, all i see is a white screen. and since then i've deleted and reinstalled the app atleast 50 times and still have the same problem. AND befo...

  • Newbie
  • Hi, i updated the spotify app a few days ago and since then it does not work at all, everytime i open the app, all i see is a white screen. and since then i've deleted and reinstalled the app atlea...
  • MichaelJerzak
  • Composer
  • 2710 Views
  • 3 replies
  • 0 likes
  • 2710 Views
  • 3 replies
  • 0 likes

Solved!! local files????!

how to add songs from my playlist on my local files

  • Regular
  • how to add songs from my playlist on my local files
  • Taylor
  • Community Legend
  • 829 Views
  • 3 replies
  • 0 likes
  • 829 Views
  • 3 replies
  • 0 likes

Deleting an account

I NEED help can any of you help my delete my spotify account  

  • Visitor
  • I NEED help can any of you help my delete my spotify account  
  • Taylor
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Ipod syncing madness

I've been having a few problems syncing music to my new Ipod touch 5th gen. I am a premium user and have synced all of my music to my computer and yet spotify will not allow me to sync files from my computer to my Ipod, all non local files are being ...

  • Gig Goer
  • I've been having a few problems syncing music to my new Ipod touch 5th gen. I am a premium user and have synced all of my music to my computer and yet spotify will not allow me to sync files from my ...
  • MargSimpson
  • Newbie
  • 3965 Views
  • 14 replies
  • 0 likes
  • 3965 Views
  • 14 replies
  • 0 likes

Airplay stuttering

Hi! I have a problem concerning stuttering when im using airpay to stream spotify music through Boxee-box to my stereo. I can't seem to find what causes it. The boxee box is connected to the router through ethernet. It's a wireless-n router and a Ipa...

  • Newbie
  • Hi!   I have a problem concerning stuttering when im using airpay to stream spotify music through Boxee-box to my stereo. I can't seem to find what causes it.   The boxee box is con...
  • ADS13
  • Newbie
  • 1242 Views
  • 1 replies
  • 0 likes
  • 1242 Views
  • 1 replies
  • 0 likes

Solved!! Playlist subscribers followers not updating on the iPhone Spotify and Tunigo app

I have a playlist that shows 150 followers presently on the Spotify app on my Mac, but on the iPhone Spotify app when browsing playlist in the workout section - the playlist has been frozen since 68 followers. The same thing on Tunigo app - the subsc...

  • Regular
  • I have a playlist  that shows 150 followers presently on the Spotify app on my Mac, but on the iPhone Spotify app when browsing playlist in the workout section - the playlist has been frozen sin...
  • DrCleon
  • Regular
  • 1271 Views
  • 3 replies
  • 0 likes
  • Playlists
    subscribers
  • 1271 Views
  • 3 replies
  • 0 likes

iPhone 4 in Skoda with MDI

Hi, this might apply also to Volkswagen and Audi drivers.I recently received my new car with a radio navigation unit called Columbus. The iPhone is connected to this unit with a cable in the so called MDI interface. This interface should make it poss...

  • Casual Listener
  • Hi, this might apply also to Volkswagen and Audi drivers. I recently received my new car with a radio navigation unit called Columbus. The iPhone is connected to this unit with a cable in the so cal...
  • Terry88
  • Casual Listener
  • 4727 Views
  • 9 replies
  • 2 likes
  • 4727 Views
  • 9 replies
  • 2 likes

Spotify doesn't through car USB after updating to iOS 7

Spotify worked great in my car until I upgraded to iOS 7. Now it plays for a few seconds and then it stops and says that there's a connection error. The main reason I pay for premium subscription is so that I can use this on my phone, and now it is p...

  • Music Fan
  • Spotify worked great in my car until I upgraded to iOS 7. Now it plays for a few seconds and then it stops and says that there's a connection error. The main reason I pay for premium subscription is ...
  • dedwards3311
  • Casual Listener
  • 615 Views
  • 1 replies
  • 2 likes
  • 615 Views
  • 1 replies
  • 2 likes

How do you search your playlists?

I know they are never going to let you alphabetize them so is there a way to search your playlist?

  • Roadie
  • I know they are never going to let you alphabetize them so is there a way to search your playlist? 
  • Peter__
  • Community Legend
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

How to turn off noises

So when I play spotify on my phone, whenever I skip to the next song spotify make a very loud "bleep" noise. Now, I play my music loud and this means that "bleep" sound is also loud. Infact it's louder than my music and it makes my ears bleed! How do...

  • Regular
  • So when I play spotify on my phone, whenever I skip to the next song spotify make a very loud "bleep" noise. Now, I play my music loud and this means that "bleep" sound is also loud. Infact it's loud...
  • Peter__
  • Community Legend
  • 1331 Views
  • 2 replies
  • 0 likes
  • 1331 Views
  • 2 replies
  • 0 likes