Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
71869 Views
16 replies
37 likes

71869 Views
16 replies
37 likes

Made payment this month and it says I have premium on my phone but it says I need to upgrade.

I made a payment on 8/23 and it shows on my bank statement I made it. The past few week I kept trying to install and uninstall and then cancel and sign up again but nothing worked. Every time i go to listen to a song on my phone it says I need to upg...

umraan
Newbie
I made a payment on 8/23 and it shows on my bank statement I made it. The past few week I kept trying to install and uninstall and then cancel and sign up again but nothing worked. Every time i...
2013-09-10 6:04:14 PM
2013-09-10 7:35:59 PM
Peter__
Community Legend
387 Views
1 replies
0 likes

387 Views
1 replies
0 likes

Crash during offline sync.

Sup?I'll get this out of the way: iPad Mini, 64g, WiFi.My prob, Bob, is that Spotify keeps crashing while I'm trying to sync my offline playlists. Cred is starting to go down on my street, homies. Here's what happens.1. There I am, syncing offline pl...

Strawhenge
Regular
Sup? I'll get this out of the way: iPad Mini, 64g, WiFi. My prob, Bob, is that Spotify keeps crashing while I'm trying to sync my offline playlists. Cred is starting to go down on my street, ho...
2013-09-04 4:49:14 AM
2013-09-10 6:14:28 PM
Strawhenge
Regular
2359 Views
4 replies
2 likes

2359 Views
4 replies
2 likes

IPhone & iPad app crashes

After last update (since 1 week ago) the iPhone and iPad spotify app crashes automatically at startup. Please fix it quickly because I have a Premium account and I'm paying without being able to use spotify,Thanks.

Lance_1983
Newbie
After last update (since 1 week ago) the iPhone and iPad spotify app crashes automatically at startup. Please fix it quickly because I have a Premium account and I'm paying without being able to use ...
2013-09-09 11:44:10 PM
2013-09-10 11:14:21 AM
Joe
Community Legend
740 Views
1 replies
0 likes

740 Views
1 replies
0 likes

Solved!! Spotify Premium not Working on Iphone

Hi, If anyone could give me a hand with this issue it would be grand. My iphone spotify account is not recognising that I've signed up to premium - when trying to use premium features I get the message that it is "only available for spotify premium u...

Jods
Casual Listener
Hi, If anyone could give me a hand with this issue it would be grand. My iphone spotify account is not recognising that I've signed up to premium - when trying to use premium fe...
2013-05-20 11:49:42 PM
2013-09-10 11:12:06 AM
Joe
Community Legend
798 Views
7 replies
0 likes

798 Views
7 replies
0 likes

My Playlist have Vanished

Hi Spotify Peeps,I logged in to my Spotify premium account today to find that all of my playlists, with the exception of my starred tracks, had vanished! After looking through the support threads, the "playlist missing" thread does not seem to apply ...

adamlandry
Newbie
Hi Spotify Peeps, I logged in to my Spotify premium account today to find that all of my playlists, with the exception of my starred tracks, had vanished! After looking through the support threads...
2013-09-10 5:23:22 AM
2013-09-10 11:08:19 AM
Joe
Community Legend
229 Views
1 replies
0 likes

229 Views
1 replies
0 likes

iPhone Won't Fully Sync

I have an old iPhone 4 that has been entirely wiped clean that I intended to use as a dedicated spotify player. I cannot get any playlists to fully sync offline and even streaming music over wifi connections is hit-or-miss (I've confirmed the wifi is...

bcaffrey12
Casual Listener
I have an old iPhone 4 that has been entirely wiped clean that I intended to use as a dedicated spotify player. I cannot get any playlists to fully sync offline and even streaming music over wifi con...
2013-09-09 6:22:19 PM
2013-09-10 2:15:09 AM
bcaffrey12
Casual Listener
566 Views
2 replies
0 likes

566 Views
2 replies
0 likes

Problem with battery consumption / draining after update September 3rd 2013 (build 0.7.4.35)

Every night, I listen to Spotify Radio on my iPhone 5 with my earphones in. When battery power is not below 50% I don't use the battery charger. Since the last update on Sept 3rd 2013 uses all my remaining battery power within one to three hours. Wit...

ebuise
Casual Listener
Every night, I listen to Spotify Radio on my iPhone 5 with my earphones in. When battery power is not below 50% I don't use the battery charger. Since the last update on Sept 3rd 2013...
2013-09-08 3:51:11 PM
2013-09-09 9:43:37 PM
ebuise
Casual Listener
950 Views
2 replies
0 likes
build 0.7.4.35
iphone 5
problem

950 Views
2 replies
0 likes

Songs missing!

So I have a Chinese song playlist and now some songs are gone, wouldn't be a big deal but being they are Chinese, I don't know the names...... Did something happen? Are songs being taken off? All I know is that really blows I really enjoyed them, why...

user-removed
Visitor
So I have a Chinese song playlist and now some songs are gone, wouldn't be a big deal but being they are Chinese, I don't know the names...... Did something happen? Are songs being taken off? All I k...
2013-09-09 8:02:56 PM
2013-09-09 9:22:38 PM
Peter__
Community Legend
721 Views
3 replies
0 likes
Songs missing ios

721 Views
3 replies
0 likes

Phone 5 only some songs working

Hi, Hoping someone can help... I find that on some of my playlists on my phone that not all the songs will play when offline. The majority of the playlist will but about 5% wont. When im online there is no issue, and all the songs have been synced to...

Catherine8742
Newbie
Hi, Hoping someone can help... I find that on some of my playlists on my phone that not all the songs will play when offline. The majority of the playlist will but about 5...
2013-09-07 11:02:28 PM
2013-09-09 9:12:14 PM
Peter__
Community Legend
248 Views
1 replies
0 likes

248 Views
1 replies
0 likes

Playlist sequence

Hello, this is my first post here. My question is if anyone knows of a way to organize playlists in a certain order on the iPhone app. Before I just moved them up and down on my computer and they would synchronize up with the iPhone app. But I don't ...

mikecinlv
Newbie
Hello, this is my first post here. My question is if anyone knows of a way to organize playlists in a certain order on the iPhone app. Before I just moved them up and down on my computer and they w...
2013-09-08 10:26:49 PM
2013-09-09 9:06:05 PM
Peter__
Community Legend
332 Views
1 replies
0 likes

332 Views
1 replies
0 likes

Setting up iphone and spotify

Totally unable to find the option 'sync only when on wifi' ... It would be great if someone here could direct me in the right direction Thanks!

mvantienhoven
Newbie
Totally unable to find the option 'sync only when on wifi' ... It would be great if someone here could direct me in the right direction 😉 Thanks!
2013-09-09 5:31:24 PM
2013-09-09 9:01:14 PM
Peter__
Community Legend
248 Views
1 replies
0 likes

248 Views
1 replies
0 likes

Fully Synced Available Offline Playlist Shows Up As "Loading..." In Airplane Mode

I'm running a developer's build of iOS 7 on an iPhone 5. Spotify is using 1.6 GB of storage on my device and I have 6.0 GB of storage available. I'm running what appears to be the most up-to-date version of Spotify App 0.7.4.35 I created a playlist o...

akriegel
Casual Listener
I'm running a developer's build of iOS 7 on an iPhone 5. Spotify is using 1.6 GB of storage on my device and I have 6.0 GB of storage available. I'm running what appears to be the most up-to-date ver...
2013-09-09 7:17:13 PM
2013-09-09 8:57:27 PM
Peter__
Community Legend
427 Views
1 replies
0 likes

427 Views
1 replies
0 likes

Spotify 4 not working

Because of the terrible update I'm supposed to use the alternate spotify but it won't download my playlists and it won't play music at all. So please fix this since I am a paying customer and using my at list offline (saved) has become part of my dai...

user-removed
Visitor
Because of the terrible update I'm supposed to use the alternate spotify but it won't download my playlists and it won't play music at all. So please fix this since I am a paying customer and using m...
2013-09-09 5:05:10 PM
2013-09-09 8:22:03 PM
user-removed
Not applicable
577 Views
3 replies
0 likes
iOS
not working
Spotify 4

577 Views
3 replies
0 likes

Music keeps cutting off

when out of wi fi songs just play for a couple of seconds and then go off for a few seconds and then on again and so on

gillies060687
Newbie
when out of wi fi songs just play for a couple of seconds and then go off for a few seconds and then on again and so on
2013-09-08 7:58:20 PM
2013-09-09 6:20:22 PM
meahtenoha
Spotify
877 Views
1 replies
0 likes

877 Views
1 replies
0 likes

Songs failing to play iOS

Most of my music plays fine on my mobile spotify, but when it comes to certain songs the streaming bar sits at 00:00, all songs have been set to offline streaming and indicate they are fully downloaded.

CarlN
Newbie
Most of my music plays fine on my mobile spotify, but when it comes to certain songs the streaming bar sits at 00:00, all songs have been set to offline streaming and indicate they are fully download...
2013-09-09 7:39:43 AM
2013-09-09 6:16:11 PM
meahtenoha
Spotify
221 Views
1 replies
0 likes

221 Views
1 replies
0 likes

Playlists gone and offline issue - spotify help!!!

About two weeks ago on my playlist became missing from my phone. I have an iPhone five.
Now play lists are back, However none seem to be downloaded. They used to be. Following all the suggestions on these posts and cannot find anything getting frustr...

Julesof1
Newbie
About two weeks ago on my playlist became missing from my phone. I have an iPhone five. <br>Now play lists are back, However none seem to be downloaded. They used to be. Following all the sugge...
2013-09-09 1:00:11 PM
2013-09-09 6:13:42 PM
meahtenoha
Spotify
267 Views
1 replies
0 likes
Other

267 Views
1 replies
0 likes

streaming from offline playlist

Does anybody know if streaming from a offline playlist uses data when used in online mode?

pokaka
Casual Listener
Does anybody know if streaming from a offline playlist uses data when used in online mode?
2013-09-09 5:35:52 PM
2013-09-09 5:53:15 PM
MichaelJerzak
Composer
224 Views
1 replies
0 likes

224 Views
1 replies
0 likes

iPhone Fix time frame?

When will this be resolved. If i am a premium member and paying for this, you are still taking my $$ I would like to know when I can use the product.

yolandaniablas
Casual Listener
When will this be resolved. If i am a premium member and paying for this, you are still taking my $$ I would like to know when I can use the product.
2013-09-09 3:06:37 PM
2013-09-09 5:20:41 PM
MichaelJerzak
Composer
269 Views
1 replies
0 likes

269 Views
1 replies
0 likes

Solved!! Rearranging tracks

Ever since I got my new iPhone 5 I can no longer rearrange tracks within a playlist. I use spotify to teach exercise class and if I can't rearrange tracks it's useless to me. When I try to edit the playlist it only lets me delete songs it won't let m...

Beeper215
Newbie
Ever since I got my new iPhone 5 I can no longer rearrange tracks within a playlist. I use spotify to teach exercise class and if I can't rearrange tracks it's useless to me. When I try to edit the p...
2012-11-16 3:04:25 PM
2013-09-09 5:06:46 PM
user-removed
Not applicable
1465 Views
3 replies
0 likes

1465 Views
3 replies
0 likes

Solved!! Flo Ads Need to Stop

Posting this here because I only experience this calamity on my iPhone. . . O-M-G, WOW. Okay, seriously. For the love of all that is JUST and HOLY. Please, please, please, PLEASE! PLEASE make the Progressive FLO ads STOP! I have to be honest, It's wo...

Soulrage
Casual Listener
Posting this here because I only experience this calamity on my iPhone. . . O-M-G, WOW. Okay, seriously. For the love of all that is JUST and HOLY. Please, please, please, PLEASE! PL...
2013-08-20 10:50:22 PM
2013-09-09 4:25:05 PM
Soulrage
Casual Listener
1105 Views
5 replies
3 likes

1105 Views
5 replies
3 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

iOS (iPhone, iPad)

Forum Posts