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New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 14406 Views
  • 1 replies
  • 1 likes
  • 14406 Views
  • 1 replies
  • 1 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 83455 Views
  • 125 replies
  • 33 likes
  • 83455 Views
  • 125 replies
  • 33 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 19433 Views
  • 8 replies
  • 0 likes
  • 19433 Views
  • 8 replies
  • 0 likes

Saying I need spotify premium to play song

I am a paying customer and the app says I need to be a premium member to play songs. This is outrageous. I am paying my hard earned money to be denied the service I am paying for. Very disappointing

  • Casual Listener
  • I am a paying customer and the app says I need to be a premium member to play songs. This is outrageous. I am paying my hard earned money to be denied the service I am paying for. Very disappointing
  • Vinny900036
  • Casual Listener
  • 709 Views
  • 4 replies
  • 0 likes
  • 709 Views
  • 4 replies
  • 0 likes

Solved!! Premium not working on my account

Hi what do I do to get my account started as a premium user after I logged in it keeps telling me only premium user can stream

  • Casual Listener
  • Hi what do I do to get my account started as a premium user after I logged in it keeps telling me only premium user can stream
  • Liam
  • Community Legend
  • 433 Views
  • 6 replies
  • 0 likes
  • 433 Views
  • 6 replies
  • 0 likes

Won't Sync new song to My ipod Classic. Please help.

I have followed all the instructions and it still won't syn the new songs to my ipod. Please help. Plus when i do just the stars on just new songs it wipes out all the previous songs and then doens't even add the new sogs. WHY???????

  • Casual Listener
  • I have followed all the instructions and it still won't syn the new songs to my ipod. Please help. Plus when i do just the stars on just new songs it wipes out all the previous songs and then doens't...
  • Liam
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Have to rest offline playlists

Why do I have to reset my available offline playlists every time I open Spotify on my iPhone 5?

  • Casual Listener
  • Why do I have to reset my available offline playlists every time I open Spotify on my iPhone 5?
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Playlists do not work on iphone

When I go to my playlists it says I am not a premium user, but I can access them on my laptop. How can I fix this?

  • Regular
  • When I go to my playlists it says I am not a premium user, but I can access them on my laptop.    How can I fix this?
  • Peter__
  • Community Legend
  • 406 Views
  • 9 replies
  • 0 likes
  • 406 Views
  • 9 replies
  • 0 likes

iPad app - Queue songs and artist/album info disappear (see screenshot)

Hi guys, This is something is happening a lot lately... let me try and explain cause is a bit complicated.... I like to flick through "related artists" and adding random songs to the queue while i keep discovering new "related artists" and so on but ...

  • Casual Listener
  • Hi guys,   This is something is happening a lot lately... let me try and explain cause is a bit complicated....   I like to flick through "related artists" and adding random songs to th...
  • kasek
  • Casual Listener
  • 532 Views
  • 3 replies
  • 0 likes
  • 532 Views
  • 3 replies
  • 0 likes

Spotify on multiple devices

I have spotify premium but I can only access spotify on one iPhone. I have logged into my account on the other devices but it says I don't own spotify premium.

  • Newbie
  • I have spotify premium but I can only access spotify on one iPhone. I have logged into my account on the other devices but it says I don't own spotify premium.
  • Taylor
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Gapless and cross fade playback of local tracks

When can we hope to see the IOS app handle playback of local tracks correctly. The question was raised the first time a long time ago and it still doesn't work - gapless and cross fade only work on streamed music

  • Regular
  • When can we hope to see the IOS app handle playback of local tracks correctly. The question was raised the first time a long time ago and it still doesn't work - gapless and cross fade only work on s...
  • Hornborg
  • Regular
  • 671 Views
  • 6 replies
  • 0 likes
  • 671 Views
  • 6 replies
  • 0 likes

Spotify won't recognize my i-pod nano 7th generation

Hi,I recently subscribed to spotify premium in the hope that I would be able to use my i-Pod nano 7th generation. When I plug it spotify does not recognize it. Is there anything I can do about that?

  • Newbie
  • Hi, I recently subscribed to spotify premium in the hope that I would be able to use my i-Pod nano 7th generation. When I plug it spotify does not recognize it. Is there anything I can do about that?
  • johnmac11
  • Regular
  • 1544 Views
  • 4 replies
  • 0 likes
  • 1544 Views
  • 4 replies
  • 0 likes

My Ipod Classic isn't syncing the new music.

I have followedal the instructions but still it won't add the new songs to my device please help in thsstiuation. No I have not met the 3,333 song limit not even close. Thank you for your help in this matter.

  • Casual Listener
  • I have followedal the instructions but still it won't add the new songs to my device please help in thsstiuation. No I have not met the 3,333 song limit not even close. Thank you for your help in thi...
  • Peter__
  • Community Legend
  • 750 Views
  • 1 replies
  • 0 likes
  • 750 Views
  • 1 replies
  • 0 likes

iPad never stops syncing...

My iPad has recently started syncing ALL the time. (The sync icon shows activity whenever the app is open no matter how long it is open.). I don't see a specific playlist or song that is stuck downloading. What is this? How do I resolve it? Thanks!

  • Newbie
  • My iPad has recently started syncing ALL the time. (The sync icon shows activity whenever the app is open no matter how long it is open.). I don't see a specific playlist or song that is stuck downlo...
  • 363 Views
  • 0 replies
  • 0 likes
  • ipad
    problems
    sync
  • 363 Views
  • 0 replies
  • 0 likes

Premium not working

I subscribed to spotify premium, the payment went through. I went and logged in to my iPhone app and it says I still need a premium subscription. Can anyone help on this. I double checked all y information and everything

  • Newbie
  • I subscribed to spotify premium, the payment went through. I went and logged in to my iPhone app and it says I still need a premium subscription. Can anyone help on this. I double checked all y infor...
  • Adam
  • Roadie
  • 587 Views
  • 7 replies
  • 0 likes
  • 587 Views
  • 7 replies
  • 0 likes

Spotify not working on my iPhone

This morning my spotify is not working my playlists are and I can't play any music it keeps on saying you need spotify premium which I have why as this happened all of a sudden

  • Newbie
  • This morning my spotify is not working my playlists are and I can't play any music it keeps on saying you need spotify premium which I have why as this happened all of a sudden
  • Adam
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Music Will Not Play At The Gym On Iphone 5

I cannot access any songs when at the gym, it comes up with 'this song only available online' or a red dot with a white mark comes up on all songs, someone suggested making sure the Spotify icon was opened on the home computer - I did that and it wor...

  • Casual Listener
  • I cannot access any songs when at the gym, it comes up with 'this song only available online' or a red dot with a white mark comes up on all songs, someone suggested making sure the Spotify icon was ...
  • Taylor
  • Community Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Can't log into Spotify on iPad & iPhone 4S

I have two Spotify accounts, a regular one under my name, and a premium one that my dad got for me (that he registered under his name).I've been using Spotify premium on both my iPad and iPhone for several months now, and it's worked perfectly, but a...

  • Newbie
  • I have two Spotify accounts, a regular one under my name, and a premium one that my dad got for me (that he registered under his name). I've been using Spotify premium on both my iPad and iPhone for...
  • 438 Views
  • 0 replies
  • 0 likes
  • 438 Views
  • 0 replies
  • 0 likes

Syncing iPod to Spotify help needed!

I have an iPod nano, 3 gen. Does this mean I can only download local files? I've followed all the steps in order to sync Spotify playlists to my ipod. But everytime I go to put a playlist onto my iPod, all it shows is a little orange circle with a da...

  • Newbie
  • I have an iPod nano, 3 gen. Does this mean I can only download local files? I've followed all the steps in order to sync Spotify playlists to my ipod. But everytime I go to put a playlist onto my iPo...
  • johnmac11
  • Regular
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Sync to iphone sans wifi?

I'm on a university campus, and the way the wifi network works, my phone cannot be detected by my computer. How can I sync local files anyway? I have some songs I'd like.

  • Casual Listener
  • I'm on a university campus, and the way the wifi network works, my phone cannot be detected by my computer.   How can I sync local files anyway? I have some songs I'd like.
  • Peter__
  • Community Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Solved!! Spotify app in Mexico store

Hello, I am a basic user of your service, and was thinking on upgrading to take advantage of the international feature, but sadly I can not download the app in my ios (neither iphone nor ipad). Since I am in a two year assignment in Mexico, I bought ...

  • Newbie
  • Hello,   I am a basic user of your service, and was thinking on upgrading to take advantage of the international feature, but sadly I can not download the app in my ios (neither iphone nor i...
  • mokitovice
  • Regular
  • 2964 Views
  • 2 replies
  • 0 likes
  • 2964 Views
  • 2 replies
  • 0 likes

Itouch offline

dear all,very simple question: with a premium package , can i get offline access to my playlist with an Itouch ?alternative question:are Android device better for this functionality ? reason: wanna buy the best device to maximize Spotify offline than...

  • Newbie
  • dear all, very simple question:  with a premium package , can i get offline access to my playlist with an Itouch ? alternative question: are Android device better for this functionality ? &...
  • Peter__
  • Community Legend
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Synced songs

I changed I phones now all my synced songs are not available offline anymore, they became desynced. Any way I can get them back without having to sync them again

  • Newbie
  • I changed I phones now all my synced songs are not available offline anymore, they became desynced. Any way I can get them back without having to sync them again
  • Peter__
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes