Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68954 Views
  • 16 replies
  • 37 likes
  • 68954 Views
  • 16 replies
  • 37 likes

streaming from offline playlist

Does anybody know if streaming from a offline playlist uses data when used in online mode?

  • Casual Listener
  • Does anybody know if streaming from a offline playlist uses data when used in online mode?
  • MichaelJerzak
  • Composer
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

iPhone Fix time frame?

When will this be resolved. If i am a premium member and paying for this, you are still taking my $$ I would like to know when I can use the product.

  • Casual Listener
  • When will this be resolved. If i am a premium member and paying for this, you are still taking my $$ I would like to know when I can use the product.
  • MichaelJerzak
  • Composer
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Rearranging tracks

Ever since I got my new iPhone 5 I can no longer rearrange tracks within a playlist. I use spotify to teach exercise class and if I can't rearrange tracks it's useless to me. When I try to edit the playlist it only lets me delete songs it won't let m...

  • Newbie
  • Ever since I got my new iPhone 5 I can no longer rearrange tracks within a playlist. I use spotify to teach exercise class and if I can't rearrange tracks it's useless to me. When I try to edit the p...
  • user-removed
  • Not applicable
  • 1440 Views
  • 3 replies
  • 0 likes
  • 1440 Views
  • 3 replies
  • 0 likes

Solved!! Flo Ads Need to Stop

Posting this here because I only experience this calamity on my iPhone. . . O-M-G, WOW. Okay, seriously. For the love of all that is JUST and HOLY. Please, please, please, PLEASE! PLEASE make the Progressive FLO ads STOP! I have to be honest, It's wo...

  • Casual Listener
  • Posting this here because I only experience this calamity on my iPhone. . .   O-M-G, WOW.  Okay, seriously. For the love of all that is JUST and HOLY. Please, please, please, PLEASE! PL...
  • Soulrage
  • Casual Listener
  • 1069 Views
  • 5 replies
  • 3 likes
  • 1069 Views
  • 5 replies
  • 3 likes

Can't connect iphone to spotify

I can't get my iphone 5 to synchronize with spotify .... When I open spotify on my Mac, and the app on my phone, it pops up under devices short but disappears again .... It pops up once in a while but disappears immediately, any suggestions ??

  • Casual Listener
  •  I can't get my iphone 5 to synchronize with spotify .... When I open spotify on my Mac, and the app on my phone, it pops up under devices short but disappears again .... It pops u...
  • ClaesVester
  • Casual Listener
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Crashing on startup

Keeps crashing on startup.My details:IPHONE MODEL: 4IOS 6.1.3SPOTIFY VERSION: 0.7.4APPROX CRASH FREQUENCY: at start, spotify not start.JAILBROKEN: NO

  • Casual Listener
  • Keeps crashing on startup. My details: IPHONE MODEL: 4 IOS 6.1.3 SPOTIFY VERSION: 0.7.4 APPROX CRASH FREQUENCY: at start, spotify not start. JAILBROKEN: NO
  • RGA
  • Casual Listener
  • 399 Views
  • 3 replies
  • 0 likes
  • 399 Views
  • 3 replies
  • 0 likes

Spotify 0.7.4 App to iOS..

Help! Spotify crashes all the time? I have installed the app but it will not help, and even tried to restart the phone. What should I do to get the app to work? / / Jimmy

  • Casual Listener
  • Help!   Spotify crashes all the time? I have installed the app but it will not help, and even tried to restart the phone.   What should I do to get the app to work?   / / J...
  • hinezee
  • Music Fan
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

My Iphone and Ipad does not recognize my premium account

I previously had a one month trial with Spotify, now expired. I now have a three month trial with Virgin Media/Spotify, it now does not recognise my premium account on my Ipad or Iphone! I see playlists but unable to listen.

  • Regular
  • I previously had a one month trial with Spotify, now expired.  I now have a three month trial with Virgin Media/Spotify, it now does not recognise my premium account on my Ipad or Iphone! I see ...
  • coretta20
  • Regular
  • 620 Views
  • 3 replies
  • 0 likes
  • 620 Views
  • 3 replies
  • 0 likes

Won't sync local files to iPhone 4S

Hi! I'm having difficulties syncing my local files to my iPhone 4S. The device shows up on Spotify so that's no problem, however, Local Files is saying "Pending" and nothing happens. There's a picture I've added to show what it looks like. Like I sai...

  • Newbie
  • Hi!   I'm having difficulties syncing my local files to my iPhone 4S. The device shows up on Spotify so that's no problem, however, Local Files is saying "Pending" and nothing happens. There...
  • 415 Views
  • 0 replies
  • 0 likes
  • 415 Views
  • 0 replies
  • 0 likes

Go Online Within... Not updating when I've been online

Hi I have a Spotify Premium account which I use on my Mac, iPhone4 and Mini iPad. For the past couple of days when I go offline on my iPhone4 it says I need to go online within 6 days - even though I have just been online. I thought you were meant to...

  • Casual Listener
  • Hi    I have a Spotify Premium account which I use on my Mac, iPhone4 and Mini iPad.  For the past couple of days when I go offline on my iPhone4 it says I need to go online within...
  • Joe
  • Community Legend
  • 1490 Views
  • 3 replies
  • 0 likes
  • 1490 Views
  • 3 replies
  • 0 likes

Spotify crashing on my iOS after the September 3th newest update

My spotify opens but crashes right after, I can't even get to see my playlists, it shuts down.I tried to remove the app, turn the phone off, do it all over again but the problem is always there!! Can spotify fix it already!!

  • Newbie
  • My spotify opens but crashes right after, I can't even get to see my playlists, it shuts down. I tried to remove the app, turn the phone off, do it all over again but the problem is always there!! C...
  • 683 Views
  • 0 replies
  • 2 likes
  • Newest update crash
  • 683 Views
  • 0 replies
  • 2 likes

I have an iPhone 4s and it still won't sync....

So many people have this issue. I have 4 gb of free space. Ive logged out of both the PC and the iOs versions and logged back in. I am at a total loss. If Spotfiy can't fix it, what is a good replacement for Spotify other than iTunes?

  • Regular
  • So many people have this issue. I have 4 gb of free space. Ive logged out of both the PC and the iOs versions and logged back in. I am at a total loss. If Spotfiy can't fix it, what is a good replace...
  • Joe
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Solved!! Spotify not working on my iPhone 4

Hi so my spotify will open but will be a blank screen meaning i cant use it it just comes up then the screen is white. Never fully loads then it crashes. It normally works just fine, this issue started 2 days ago. Thx you guys are usually quick to he...

  • Visitor
  • Hi so my spotify will open but will be a blank screen meaning i cant use it it just comes up then the screen is white. Never fully loads then it crashes. It normally works just fine, this issue start...
  • user-removed
  • Not applicable
  • 861 Views
  • 7 replies
  • 0 likes
  • 861 Views
  • 7 replies
  • 0 likes

spotify not working.

my iphone4S is saying that I can only browse through radio and only premium uses can browse through spotify. I've been a premium user for more than half a year now. why is it suddenly doing this? note: I recently just had to change my card due to fra...

  • Newbie
  • my iphone4S is saying that I can only browse through radio and only premium uses can browse through spotify. I've been a premium user for more than half a year now. why is it suddenly doing this? ...
  • Joe
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Spotify won't load on my iphone!

Can someone help. My spotify won't open on my iphone 5. It worked perfectly fine a few days ago now nothing. I've deleted and reinstalled a few times but to no avail. It's working fine on my iPad but I need it on my phone for work. Help!!

  • Casual Listener
  • Can someone help. My spotify won't open on my iphone 5. It worked perfectly fine a few days ago now nothing. I've deleted and reinstalled a few times but to no avail. It's working fine on my iPad but...
  • Lynz
  • Casual Listener
  • 3359 Views
  • 3 replies
  • 0 likes
  • iphone 5
  • 3359 Views
  • 3 replies
  • 0 likes

Iphone does not sync to offline

Hi everybody,so i know how to snyc songs to the offline mode but since a week it doesnt work.i push the offline button in the spotify app (ios) and it looks after he is really downloading and syncing and all that stuff ("1 of 21 synched") but nothing...

  • Regular
  • Hi everybody, so i know how to snyc songs to the offline mode but since a week it doesnt work. i push the offline button in the spotify app (ios) and it looks after he is really downloading and syn...
  • shobbrook
  • Newbie
  • 8787 Views
  • 13 replies
  • 0 likes
  • 8787 Views
  • 13 replies
  • 0 likes

I phone 4s spotify crashing after update today

I updated my spotify app today and ever since it either opens but then freezes and crashes , or it will allow me to start playing a song but then goes quiet and crashes. Currently on version 6.1.1 any advice please

  • Newbie
  • I updated my spotify app today and ever since it either opens but then freezes and crashes , or it will allow me to start playing a song but then goes quiet and crashes. Currently on version 6.1.1 an...
  • Liam
  • Community Legend
  • 471 Views
  • 1 replies
  • 1 likes
  • 471 Views
  • 1 replies
  • 1 likes

Help!

I got an Iphone5 yesterday, all the software etc is up to date. I downloaded the Spotify app from the Myapp centre. It let me log in, and then just closed itself down. Re-opening the app from the menu means it doesn't even manage to make it to a log ...

  • Newbie
  • I got an Iphone5 yesterday, all the software etc is up to date. I downloaded the Spotify app from the Myapp centre. It let me log in, and then just closed itself down. Re-opening the app from the men...
  • Liam
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

[GLITCH] While displaying the "downloading X of Y songs" in the italian translation

I hope this is the right place to ask and I hope you'll understand what I mean, since English is not my native language. I'm Italian, my iPhone is set to Italian language and the Spotify UI and the messages appears in Italian. That's fine. There's on...

  • Casual Listener
  • I hope this is the right place to ask and I hope you'll understand what I mean, since English is not my native language.     I'm Italian, my iPhone is set to Italian language and the ...
  • Adam
  • Roadie
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes

Still having problems on the iPhone after latest update

There was a post about 40 minutes ago saying the problems are resolved. But they are not because I still cant log into spotify without it crashing. I've uninstalled and reinstalled. Nothing. Please help!

  • Casual Listener
  • There was a post about 40 minutes ago saying the problems are resolved. But they are not because I still cant log into spotify without it crashing. I've uninstalled and reinstalled. Nothing. Please h...
  • MichaelJerzak
  • Composer
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes