Can't access premium

[Erikaevolv611]

Hi- I got a new iPhone 5 and uploaded spotify- I have tried everything from re downloading , downloading premium directly off the website and rebooting the app, etc. what else can I do? I have month to month payments for premium currently- thanks in advance

[Joe]

Do you get any error messages? What other devices do you have registered on your account. Changing your phone still leaves the previous one registered so you may hit the 3 device limit. If this is the case, ask for all your devices to be reset in this thread.