Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't download playlists anymore

Solved!

Can't download playlists anymore

Description

i can't download playlists to my iPhone or iPad anymore for a few days now.

the grey arrow for downloading appears but it doesn't start downloading.

it doesn't matter which playlist.

 

A more detailed description, using numbered steps

1. I did all the trouble shooting steps: clearing safari cache and history, uninstall spotify, reboot, reinstall. Still nothing

2. my friend logged in with his account and downloading works on my devices.

3. when the playlist is supposed to sync and I stream a song from this playlist, this song shows up as green 'arrow' in my playlist and I can listen to it offline. 

  

What I expected to happen

 It should download. Not even the 'running circle' appears to show that it is doing something

 

What actually happened

nothing

 

My iPad/iPhone model

iPhone 5, iPad 3

 

Device’s Operating System

ipad: 6.0.1, iPhone 6.0.2

 

Is your device jailbroken?

no

 

Approximately how many playlists do you have?

around 50

 

My mobile Spotify version

0.5.9.10

 

My desktop Spotify version (if applicable)

Newest on mac 

 

My provider and country

 O2

 

My username

maexim.

 

Do you have any screenshots you can attach to more clearly explain your issue?

 

 

Thank you for your help!

Reply

Accepted Solutions
Marked as solution

I don't know if you guys have changed anything but suddenly it works again!
Solved.

View solution in original post

3 Replies

Ich habe einen Premium Account und habe seit dem ständig Probleme. Ich bekomme ständig angeziegt "Es ist ein Problem mit dem Spotify Server aufgetreten". Ich kann nichts syncronisieren. Hat jemand vielleicht das selbe Problem. Spotify hat einfach zu viele technische mängel um einen Premium account zu bezahlen....

Marked as solution

I don't know if you guys have changed anything but suddenly it works again!
Solved.

I've got exactly the same problem. Upgraded to Spotify Premium in order to sync my new ipod with spotify, but i cant "download" anything due to problems as described above. 

 

Any idea how to fix the problem?

Suggested posts