Help Wizard

Step 1


Can't log in (iPad)

Can't log in (iPad)

I recently downloaded Spotify app in my iPad, but can't log in. I don't have any problem doing it in my iPhone. When I try to do it, it pops up a message saying I already created an account with that e-mail (no, I'm not trying to create any). When I try to log in through Facebook, it sends "Error 404". Already downloaded again, but nothing changed. Any idea¿

3 Replies

Hey @ccarvajalh! Welcome to the community!


Have you created your account using Facebook or at Let me know.


Take care! 🙂

HuboSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi Huib!

I created my premium account at using my e-mail.

Have a nice day!

Thanks @ccarvajalh!


Make sure you're using your username and password instead of your email address and password.


Let us know how it goes. 

Suggested posts