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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47616 Views
  • 15 replies
  • 36 likes
  • 47616 Views
  • 15 replies
  • 36 likes

Filtered songs play but then playback stops

I used to be able to filter my songs to find a particular track, start that track, clear the filter, then either play my songs list from that track either in order or shuffled. Now when I try, the filtered track will play and stop or, if there were o...

  • Newbie
  • I used to be able to filter my songs to find a particular track, start that track, clear the filter, then either play my songs list from that track either in order or shuffled. Now when I try, the fi...
  • 153 Views
  • 0 replies
  • 1 likes
  • 153 Views
  • 0 replies
  • 1 likes

Unable to open podcasts

To whom can help me,I would like to listen to podcasts on my Ipod Touch, but I get a message saying that 'this type of link cannot be opened on this device'. Is there anything I can do? The software seems to be up to date (of both Spotify and the Ipo...

  • Newbie
  • To whom can help me, I would like to listen to podcasts on my Ipod Touch, but I get a message saying that 'this type of link cannot be opened on this device'. Is there anything I can do? The softwar...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

'Just For You' not updating

I only noticed the 'Just For You' section under Home recently. So not sure if it's a new feature? It's the section under Home that appears to suggest Playlists based on your tastes. Which sounds neat, but on mine it has never changed since I first no...

  • Roadie
  • I only noticed the 'Just For You' section under Home recently.  So not sure if it's a new feature?   It's the section under Home that appears to suggest Playlists based on your tastes.&nb...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Shuffle

Whenever I put on spotify and turn off shuffle, it just shuffles the songs of that artist. Its kind of weird. For example, if I were to put on Hol' Up by Kendrick Lamar (on Section.80), (shuffle is off) it would go to ADHD (on the same album) and the...

  • Newbie
  • Whenever I put on spotify and turn off shuffle, it just shuffles the songs of that artist. Its kind of weird. For example, if I were to put on Hol' Up by Kendrick Lamar (on Section.80), (shuffle is o...
  • ToolboxT
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Spotify creating it's own radio stations

So the last two days every time I try to just play one artist after one or two songs it just starts its own song radio and I have to go back into the artist and try to play another track but it keeps happening. Any thoughts?

  • Casual Listener
  • So the last two days every time I try to just play one artist after one or two songs it just starts its own song radio and I have to go back into the artist and try to play another track but it keeps...
  • Hubo
  • Community Legend
  • 596 Views
  • 4 replies
  • 0 likes
  • 596 Views
  • 4 replies
  • 0 likes

iPhone app use data even if disabled in iOS

Hi, since a few days, I remarked that the iPhone app was using data connexion even if it was disable in iOS settings..as you can see on the attached screenshot, Spotify was toggled off, it however used 37mb... also, I can play radio / search.

  • Casual Listener
  • Hi, since a few days, I remarked that the iPhone app was using data connexion even if it was disable in iOS settings..as you can see on the attached screenshot, Spotify was toggled off, it however us...
  • Hubo
  • Community Legend
  • 1579 Views
  • 3 replies
  • 0 likes
  • 1579 Views
  • 3 replies
  • 0 likes

Songs are not available

Some of my songs are not available. What is the reason?

  • Casual Listener
  • Some of my songs are not available. What is the reason?
  • Kaotika
  • Regular
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Local files will not download on iPhone

I've followed the instructions posted online for syncing of local files from a desktop PC to a mobile device (iPhone). Both my iPhone and PC (Windows 10) machine are on the same wifi network. On the PC, I create a playlist of local files and that doe...

  • Newbie
  • I've followed the instructions posted online for syncing of local files from a desktop PC to a mobile device (iPhone). Both my iPhone and PC (Windows 10) machine are on the same wifi network. On the ...
  • 431 Views
  • 0 replies
  • 0 likes
  • 431 Views
  • 0 replies
  • 0 likes

Solved!! Queue Missing

Just updated to Spotify version 7.5.0 on iPhone and can no longer access the list of tracks that I've got queued, and no longer tells you how many tracks you have in the queue either.

  • Regular
  • Just updated to Spotify version 7.5.0 on iPhone and can no longer access the list of tracks that I've got queued, and no longer tells you how many tracks you have in the queue either.
  • scofo76
  • Regular
  • 3800 Views
  • 2 replies
  • 1 likes
  • 3800 Views
  • 2 replies
  • 1 likes

Remove sticky "Release Notes - Spotify for iOS 3.7.0" thread.

We're on version 7.5.0 and the sticky is 18 months old. Either post release notes for every update on a dedicated page (not only in a forum) or don't post release notes at all. All the updates now are just "minor improvements" with no explanations. I...

  • Gig Goer
  • We're on version 7.5.0 and the sticky is 18 months old.   Either post release notes for every update on a dedicated page (not only in a forum) or don't post release notes at all.   All ...
  • jean3601
  • Community Legend
  • 809 Views
  • 1 replies
  • 1 likes
  • patch
    Release Notes
    Update
  • 809 Views
  • 1 replies
  • 1 likes

Logging in

Is logged out. Now I can't log in. Says "you've already created an account with this email address. What am I doing wrong

  • Casual Listener
  • Is logged out. Now I can't log in. Says "you've already created an account with this email address. What am I doing wrong
  • Fwolfard
  • Newbie
  • 465 Views
  • 3 replies
  • 0 likes
  • 465 Views
  • 3 replies
  • 0 likes

Songs play in different order when filtered by artist

Hello there, I'm a IOS user and I've found an "issue" after I installed the new version, not sure if the change was intended or what happend but looking to get some feedback if there's a fix incoming for this or a workaround. I made a playlist a whil...

  • Casual Listener
  • Hello there, I'm a IOS user and I've found an "issue" after I installed the new version, not sure if the change was intended or what happend but looking to get some feedback if there's a fix incoming...
  • musiccornercv
  • Roadie
  • 1915 Views
  • 8 replies
  • 4 likes
  • 1915 Views
  • 8 replies
  • 4 likes

Upgrade to Family via Itunes?

If someone is an existing premium subscriber via ITunes Store, how do they upgrade to the family plan?

  • Newbie
  • If someone is an existing premium subscriber via ITunes Store, how do they upgrade to the family plan?
  • Maxim
  • Spotify Star
  • 1015 Views
  • 1 replies
  • 0 likes
  • 1015 Views
  • 1 replies
  • 0 likes

Spotiamb 0.2.1

While listening to music I keep having this connected device, Spotiamb 0.2.1 interrupt my listening.I've tried to remove it by resting my password, removing all devices and it still pops up.Is there any way to remove it permanently? Thanks

  • Newbie
  • While listening to music I keep having this connected device, Spotiamb 0.2.1 interrupt my listening. I've tried to remove it by resting my password, removing all devices and it still pops up. I...
  • Goslopo
  • Roadie
  • 1686 Views
  • 1 replies
  • 0 likes
  • 1686 Views
  • 1 replies
  • 0 likes

iOS Carplay Sorting Bug

Model: iPhone 7 PlusVersion: iOS 10.3 (14E5230e)Car: Volkswagen GTI 2016Spotify Version: 7.5.0 When clicking a song in CarPlay while using Spotify, a *random* song within that album is selected, and played. I've documented the issue in the video belo...

  • Casual Listener
  • Model: iPhone 7 Plus Version: iOS 10.3 (14E5230e) Car: Volkswagen GTI 2016 Spotify Version: 7.5.0   When clicking a song in CarPlay while using Spotify, a *random* song within that album is...
  • Joniak
  • Casual Listener
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Spotify app keeps crashing after last two updates

Ever since the last two updates of the spotify app for ios it crashes after a few minutes (really annoying as it wont even make it through an entire song even). I also notice my phone seems to get incredibly hot. Is anyone else experiencing this issu...

  • Newbie
  • Ever since the last two updates of the spotify app for ios it crashes after a few minutes (really annoying as it wont even make it through an entire song even). I also notice my phone seems to g...
  • Molfitz88
  • Newbie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Apple Car Play

I have a new Mercedes with apple car play. When I scroll playlists I can only see the first 10. So I click browse in the car and then click chill and I can then only see the first 10. It doesn't matter on which I select they are all the same. Can any...

  • Newbie
  • I have a new Mercedes with apple car play. When I scroll playlists I can only see the first 10. So I click browse in the car and then click chill and I can then only see the first 10. It doesn't matt...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

Lost rewind button

Its a bummer that they have removed the rewind button at the new update.. it's been replaced for the thumbs up and thumbs down thing.. is there any way to get it back??

  • Newbie
  • Its a bummer that they have removed the rewind button at the new update.. it's been replaced for the thumbs up and thumbs down thing.. is there any way to get it back??
  • Hubo
  • Community Legend
  • 704 Views
  • 1 replies
  • 0 likes
  • 704 Views
  • 1 replies
  • 0 likes