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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

237897 Views

27 replies

5 likes

  • 237897 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

Ivelina

Moderator

119130 Views

117 replies

13 likes

Other
  • 119130 Views
  • 117 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2711 Views

0 replies

0 likes

iOS
  • 2711 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

305607 Views

62 replies

16 likes

  • 305607 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

130925 Views

19 replies

38 likes

  • 130925 Views
  • 19 replies
  • 38 likes

Spotify not playing off Wifi

This seems to be an every couple of years issue from the posts I've read, with the last posts on this topic showing from 2015. When I play Spotify off cellular data, if functions normally, but when connected to Wifi, it won't play anything unless it'...

Casual Listener

This seems to be an every couple of years issue from the posts I've read, with the last posts on this topic showing from 2015.  When I play Spotify off cellular data, if functions normally, but ...

Hubo

Community Legend

1420 Views

4 replies

0 likes

Issues
wifi
  • 1420 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Can't play new song in New Friday Music anymore

Today was been updated New Friday Music play list, and after couple hours I can not play anymore song "Gone" from AOL. Why?

Casual Listener

Today was been updated New Friday Music play list, and after couple hours I can not play anymore song "Gone" from AOL. Why?

ed0ras

Casual Listener

706 Views

2 replies

0 likes

  • 706 Views
  • 2 replies
  • 0 likes

ios beta

How to be an ios beta tester?

Newbie

How to be an ios beta tester?

Maxim

Spotify Star

5948 Views

1 replies

0 likes

  • 5948 Views
  • 1 replies
  • 0 likes

Spotify Free shuffle play doesn't work

Now, when I try playing a playlist with the shuffle play button, it says it requires premium. Spotify is useless if I can't play music!

Visitor

Now, when I try playing a playlist with the shuffle play button, it says it requires premium. Spotify is useless if I can't play music!

user-removed

Not applicable

946 Views

5 replies

0 likes

  • 946 Views
  • 5 replies
  • 0 likes

Subscription still free even paid premium

im currently under spotify philippines. paid my bill at a processor (third party company) and tells it was paid already thru their system but still free for subscription

Newbie

im currently under spotify philippines. paid my bill at a processor (third party company) and tells it was paid already thru their system but still free for subscription

298 Views

0 replies

0 likes

  • 298 Views
  • 0 replies
  • 0 likes

Playing in the car

I am a new premium subscriber using my Ipad with no problems.I want to play in the car and suppose I must download the program onto my IPhone and will then find that my recoded music is transferred. There is no Bluetooth on the car audio but there is...

Newbie

I am a new premium subscriber using my Ipad with no problems. I want to play in the car and suppose I must download the program onto my IPhone and will then find that my recoded music is transferred...

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

Noise from iPhone speakers when using spotify connect

When I'm using spotify on my iPhone to control my Bose Soundtoch device through spotify connect my iPhone produces an anoying noise through its speakers, please fix this software bug.

Newbie

When I'm using spotify on my iPhone to control my Bose Soundtoch device through spotify connect my iPhone produces an anoying noise through its speakers, please fix this software bug.

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Superuser Contribution Trouble playing music

Whenever I turn off my IPhone my Spotify music stops playing. It also happens when I hit the home button. How can I fix this because i used to be able to play music while doing anything on my phone.

Newbie

Whenever I turn off my IPhone my Spotify music stops playing. It also happens when I hit the home button. How can I fix this because i used to be able to play music while doing anything on my phone.

Melody

Spotify

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Off line

Ola, meu spotify nao esta funcionando offline, de modo que nao consigo sequer acessar as opcoes do aplicativo, nem mesmo as musicas ja baixadas. Sou assinante premium. Oq posso fazer?

Newbie

Ola, meu spotify nao esta funcionando offline, de modo que nao consigo sequer acessar as opcoes do aplicativo, nem mesmo as musicas ja baixadas. Sou assinante premium. Oq posso fazer?

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

Criei a conta no computador e não consigo acessar no app

Quando tendo entrar no app aparece uma mensagem "falha. Uma conta já foi criada com esse e-mail".Eu não clico em "inscrever-se", em clico em "entrar" mesmo!!! Já tentei deletar a baixar denovo o app, sair da minha conta no computador e nada!Eu sei qu...

Newbie

Quando tendo entrar no app aparece uma mensagem "falha. Uma conta já foi criada com esse e-mail". Eu não clico em "inscrever-se", em clico em "entrar" mesmo!!! Já tentei deletar a baixar denovo o ap...

378 Views

0 replies

0 likes

  • 378 Views
  • 0 replies
  • 0 likes

Sorting search results by popularity on Mobile

Why is this not possible on mobile? On Desktop, if you search an artist you are able to sort ALL related songs by popularity... why can't you do this on mobile? This seems like the easiest and quickest of UI fixes. I would imagine MOST people use spo...

Casual Listener

Why is this not possible on mobile?   On Desktop, if you search an artist you are able to sort ALL related songs by popularity... why can't you do this on mobile?  This seems like the easie...

466 Views

0 replies

1 likes

  • 466 Views
  • 0 replies
  • 1 likes

No reconoce mi pago por app store

Hola, necesito ayuda ya que compre spotify premium por app store, ya me llego mi recibo electronico y mi aplicacion no se actualiza a premium, ya reinicie la app y me volvi a conectar y sigue sin reconocer el pago, ayuda porfavor

Newbie

Hola, necesito ayuda ya que compre spotify premium por app store, ya me llego mi recibo electronico y mi aplicacion no se actualiza a premium, ya reinicie la app y me volvi a conectar y sigue sin rec...

Maxim

Spotify Star

722 Views

1 replies

0 likes

  • 722 Views
  • 1 replies
  • 0 likes

My collaborative playlist won't show up my public playlists

Hi,I made a collaborative playlist for me and my friends. No one could seem to find it on spotify at first, so I sent them a link and that worked. On their profiles it now also shows up as a public playlist they follow, but for some reason it doesn't...

Casual Listener

Hi, I made a collaborative playlist for me and my friends. No one could seem to find it on spotify at first, so I sent them a link and that worked. On their profiles it now also shows up as a public...

user-removed

Not applicable

16374 Views

2 replies

11 likes

  • 16374 Views
  • 2 replies
  • 11 likes

Bug Report: Streaming quality preferences is reset with every app update

iPhone 6S, iOS10.1, app version 7.7.0.850Every time the iOS app is updated, I have to set the streaming quality preferences again because they're reset.

Casual Listener

 iPhone 6S, iOS10.1, app version 7.7.0.850 Every time the iOS app is updated, I have to set the streaming quality preferences again because they're reset.

281 Views

0 replies

0 likes

  • 281 Views
  • 0 replies
  • 0 likes

Bug Report: iOS app freezes when opened from background with weak internet connection

iPhone 6S, iOS10.1, app version 7.7.0.850When I open the app from the background after a longer time of inactivity and while having a bad internet connection (EDGE), the app UI is completely frozen. The only way how to make it work is to kill the app...

Casual Listener

iPhone 6S, iOS10.1, app version 7.7.0.850 When I open the app from the background after a longer time of inactivity and while having a bad internet connection (EDGE), the app UI is compl...

328 Views

0 replies

0 likes

  • 328 Views
  • 0 replies
  • 0 likes

Spotify app will not connect

So, on my iPhone 7 with iOS 10, the Spotify app has not been working for several months. When I tried at first, it would say 'connecting' constantly and I had waited for long periods of time for it to connect, but with no luck. I need to be connected...

Newbie

So, on my iPhone 7 with iOS 10, the Spotify app has not been working for several months. When I tried at first, it would say 'connecting' constantly and I had waited for long periods of time for it t...

432 Views

0 replies

0 likes

  • 432 Views
  • 0 replies
  • 0 likes

How Am I Out of Storage??

I went to download another playlist and it says there isnt enough room?I listed to ALL my playlists often so I really dont want to have them deleted and unavailable offline. Is there a way to get more storage for my playlists on an iphone? Is there a...

Newbie

I went to download another playlist and it says there isnt enough room? I listed to ALL my playlists often so I really dont want to have them deleted and unavailable offline. Is there a way to get m...

Goslopo

Roadie

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes