Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

236008 Views

56 replies

13 likes

  • 236008 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158314 Views

507 replies

108 likes

  • 158314 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108161 Views

19 replies

38 likes

  • 108161 Views
  • 19 replies
  • 38 likes

Song going offline even if I do not ask for it

Hi, My spotify on iPhone 6 was downloading about 1000songs. So may-be there have been an issue somewhere and Spotify forced to download again all offline songs...Not nice but not the subject here.While looking at some albums that I saved but not down...

Regular

Hi,   My spotify on iPhone 6 was downloading about 1000songs. So may-be there have been an issue somewhere and Spotify forced to download again all offline songs...Not nice but not the subject...

yeahbaby5

Casual Listener

468 Views

2 replies

1 likes

  • 468 Views
  • 2 replies
  • 1 likes

Spotify won't work

I'm having issues with my Spotify. In My Library, I used to select the "Artists" option and see all of the artists of whom I have downloaded albums or songs to listen to offline.However, now, this category has completely changed in that the Artists c...

Newbie

I'm having issues with my Spotify. In My Library, I used to select the "Artists" option and see all of the artists of whom I have downloaded albums or songs to listen to offline. However, now, thi...

276 Views

0 replies

0 likes

  • 276 Views
  • 0 replies
  • 0 likes

Music keeps being paused, sometimes an error box comes up saying my account is in use somewhere else

This has been going on for months now.At random times of the day/night, while listening to a track, Spotify will pause, and repeatedly pause even though I'm pressing play to counter it.Sometimes i'll get a error message telling me my account is in us...

Newbie

This has been going on for months now. At random times of the day/night, while listening to a track, Spotify will pause, and repeatedly pause even though I'm pressing play to counter it. Sometimes ...

M1DLD

Newbie

1579 Views

1 replies

1 likes

Music being paused
pause
Spotify has been paused because your accont is in use somewhere else
  • 1579 Views
  • 1 replies
  • 1 likes

The iPad that stole Christmas

Sorry, this is a super-long question, but it's a complicated issue. So... I have Spotify version 0.6.0.181 on my ancient iPad 1. I only use this for playing music over Bluetooth when I'm away and to read e-books. I have Spotify 1.0.44.100 on my 2009 ...

Gig Goer

Sorry, this is a super-long question, but it's a complicated issue.   So... I have Spotify version 0.6.0.181 on my ancient iPad 1. I only use this for playing music over Bluetooth when I'...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

turning off shuffle mode on ipad pro

hello! so i have a permament shuffle mode on my ipad pro 12'9 and i hate it. i already saw other solutions where people didn't recognize the shuffle symbol or they didn't know they can click on a track to see the full view. i discovered the problem i...

Newbie

hello! so i have a permament shuffle mode on my ipad pro 12'9 and i hate it. i already saw other solutions where people didn't recognize the shuffle symbol or they didn't know they can click on a tra...

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
  • 0 likes

Do I need Facebook to follow friends or share playlists with them?

Hi Many of my friends (including myself) do not have Facebook. Is it impossible to use the playlist sharing feature without Facebook? On my iPad, adding friends works only with Facebook apparently. Is there a workaround? thanksTom

Newbie

Hi   Many of my friends (including myself) do not have Facebook. Is it impossible to use the playlist sharing feature without Facebook? On my iPad, adding friends works only with Facebook appa...

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
  • 0 likes

earphone volume low iphone 7

hi using earphones on a wired connection to iphone 7 and having problems with the sound, i have to turn the volume to at least half way to be able to hear anything and at full volume the sound still seems low and lacking, i have tried on friends phon...

Newbie

hi using earphones on a wired connection to iphone 7 and having problems with the sound, i have to turn the volume to at least half way to be able to hear anything and at full volume the sound still ...

Berns_

Casual Listener

3458 Views

3 replies

0 likes

  • 3458 Views
  • 3 replies
  • 0 likes

I can't see my messages

I can see my messages in PC, but I can't see my messages and I can't send any messages to somebody.

Newbie

I can see my messages in PC, but I can't see my messages and I can't send any messages to somebody.

286 Views

0 replies

0 likes

  • 286 Views
  • 0 replies
  • 0 likes

How do I get my music back?

My Spotify premium was lost when my monthly payment failed to go through. My Spotify changed from premium to free. I have started a new premium account and now have lost all my albums and playlists. How do I get them back?

Newbie

My Spotify premium was lost when my monthly payment failed to go through. My Spotify changed from premium to free. I have started a new premium account and now have lost all my albums and playlists. ...

ItsBradderz_

Regular

740 Views

1 replies

0 likes

  • 740 Views
  • 1 replies
  • 0 likes

Solved!! Getting off Facebook and to my login

I'm on iPhone signed in thru Facebook which I'd never done now can't get Facebook off my phone and back to login so I can get my playlists. Thoughts?

Casual Listener

I'm on iPhone signed in thru Facebook which I'd never done now can't get Facebook off my phone and back to login so I can get my playlists. Thoughts?

BlackEagle-Ben

Roadie

552 Views

3 replies

0 likes

  • 552 Views
  • 3 replies
  • 0 likes

Lyrics information

Hello guys in spotify when i listening song there is no lyrics in lyrics part there is some informations on lamp part and when i see ,, this there are some lyrics how can i close information part ? Sorry for very bad english

Casual Listener

Hello guys in spotify when i listening song there is no lyrics in lyrics part there is some informations on lamp part and when i see ,, this there are some lyrics how can i close information part ? S...

BlackEagle-Ben

Roadie

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Spotify free won't play

Hi - my spotify free account won't let me play songs. The titles and artists are grayed out as if I'm offline, but I'm not offline, and I've checked to make sure in the Spotify settings. I cancelled my premium service but I didn't think that meant I ...

Casual Listener

Hi - my spotify free account won't let me play songs. The titles and artists are grayed out as if I'm offline, but I'm not offline, and I've checked to make sure in the Spotify settings.  &nbsp...

user-removed

Not applicable

585 Views

3 replies

0 likes

  • 585 Views
  • 3 replies
  • 0 likes

"Improving station" message stuck on IOS

Whenever I'm playing artist radio on Spotify, and tap on the thumbs-up button for a song, I get an animated message at the centre of the screen saying "Improving station". However, this message gets stuck. Even if you navigate away from now playing s...

Casual Listener

Whenever I'm playing artist radio on Spotify, and tap on the thumbs-up button for a song, I get an animated message at the centre of the screen saying "Improving station". However, this message gets ...

spardacus

Newbie

1037 Views

5 replies

1 likes

  • 1037 Views
  • 5 replies
  • 1 likes

In der Spotify-App befindet sich kein Downloadordner

Hallo! Ich habe mir Spotify Premium geholt.Leider befindet sich in der App nun trotzdem kein Downloadordner. Wie kann man das Problem/ den Fehler beheben. (Downloadordner bedeutet für mich: ein Ordner in dem sich nur die Downloads befinden; also die ...

Casual Listener

Hallo! Ich habe mir Spotify Premium geholt. Leider befindet sich in der App nun trotzdem kein Downloadordner.  Wie kann man das Problem/ den Fehler beheben.  (Downloadordner bedeutet für...

BlackEagle-Ben

Roadie

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Solved!! We Three Dots... from the east (corner) don't work anymore

Hi, The three dots in the upper right corner of a playlist on the iPad 4 and iPad Air don't often work. And they've stopped working completely for the Daily Mix. It was very nice to be able to add the Daily Mix to your own playlist, but now I can't. ...

Music Fan

Hi,   The three dots in the upper right corner of a playlist on the iPad 4 and iPad Air don't often work. And they've stopped working completely for the Daily Mix. It was very nice to be able ...

michmike

Music Fan

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

problem with logging to iphone

Hello, I have Spotify Premium and I´m logginf with FB account, Desktop is ok, but mobile app (iphone 5) can´t identify me as a Premium user neither have all settings, I can found on desktop account. I also remove offline device (only iphone) from my ...

Casual Listener

Hello, I have Spotify Premium and I´m logginf with FB account, Desktop is ok, but mobile app (iphone 5) can´t identify me as a Premium user neither have all settings, I can found on desktop account. ...

NinaFo

Casual Listener

354 Views

2 replies

0 likes

  • 354 Views
  • 2 replies
  • 0 likes

Solved!! Help needed with Horrible Daily Mix

Is it possible to delete daily mixes? Of the four I have available, three are horrible! I can't understand how Spotify came up with them. They don't seem to contain any songs I like. I just don't understand it. It seems a complete waste of time. I've...

Casual Listener

Is it possible to delete daily mixes? Of the four I have available, three are horrible! I can't understand how Spotify came up with them. They don't seem to contain any songs I like. I just don't und...

uberblooper

Casual Listener

105505 Views

19 replies

9 likes

  • 105505 Views
  • 19 replies
  • 9 likes

IOS Spotify App Crashing over and over

I have restarted my Iphone 6s+ over and over, reinstalled over and over, and even waited 30 minutes to reinstall and nothing is fixing the constant crashes, please someone help, I hate that I pay for this service and the app can't work!

Casual Listener

I have restarted my Iphone 6s+ over and over, reinstalled over and over, and even waited 30 minutes to reinstall and nothing is fixing the constant crashes, please someone help, I hate that I pay for...

ratchet12146

Casual Listener

421 Views

2 replies

0 likes

  • 421 Views
  • 2 replies
  • 0 likes

So lame.

I've literally been paying for Spotify for months and I can not save any music. **bleep**

Newbie

I've literally been paying for Spotify for months and I can not save any music. **bleep**

MartinStoichkov

Community Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes