Canvas feature missing!!

[emme26]

Plan

Premium

Country

Italy

Device

iPhone 11 pro

Operating System

iOS 13.6.1 

My Question or Issue

Hi everyone, I was wondering why Canvas are no longer available on my device. I used to have it for a long time but since a few months the Canvas feature in Playback settings disappeared. 
I already tried to reinstall the app and data saver are always turned off. How can I solve this problem and get Canvas back? I want them back so bad 😞 

Thank you in advance
(Sorry for my english)

[mhmmm]

try going on settings, data saver and then disable it. Edit: nevermind, make sure software is up to date and maybe redownload some songs to see if any are working. also see if they work on any other device.

[emme26]

the software is up to date for sure cause i have automatic updates! I already tried to redownload some songs and it still not working.  I don’t know... i think it’s strange just because the feature disappeared overnight. Maybe one day i will have my canvas back 😬🤷🏻‍♀️ I really don’t know what else i can do

[Mihail]

Hey folks,

Thanks for getting in touch!

It's possible that the issue with the Canvas you're experiencing is caused by corrupted app files. This is usually resolved by performing a clean reinstall.

If that doesn't fix things, it's likely it's a case of this Ongoing Issue. Make sure to +VOTE and subscribe to it, if you haven't already. We'll share any updates there, as soon as there are any.

Hope you find this useful. Keep us posted if you have any questions.