Certain songs stop playing after 10-14 seconds

[user-removed]

Some songs on my library will stop playing after 10-14 seconds and will not ever load. After they stop they won't download either, it started happening right after the last update. Any ideas on how I can fix this?

[Nico]

Hey @user-removed! Welcome to the Spotify Community. ^^

That doesn't sound quite right.

Have you tried reinstalling your app? If not here's a step by step tutorial.

Let us know if that helps, thanks! ^^

Peace

[user-removed]

Yeah, I have deleted the app off my phone and reinstalled it and it does not help.

[Nico]

@user-removed

It would be great if you could give us these details:

1. Exact Device (e.g. iPhone 5S)

2. Exact operating system (e.g. iOS 8.3)

3. Spotify app version installed (2.2.0)

Peace

[user-removed]

iPhone 5S
iOS 9.2.1
Spotify Version 4.9.0.833

[Nico]

@user-removed

I've escalated your issue to the support.

You will get help soon. ^^

Peace

[user-removed]

@Nico
Thanks!

[Nico]

@user-removed

Try to remove his offline devices here, and do a clean reinstall afterwards. 

Let us know if that helps, thanks! ^^

Peace