Crackling in Iphone

[Betherss]

As if a couple days ago, anything I play via Spotify is crackling. at first I thought it was my phone, but then I realized that I could listen to YouTube and other things just fine. I have cleared the caches and downloads within the app settings and restarted my phone. I have the latest update. What else can I do?

[OscarDC]

Hey @Betherss,

Thank you for reaching out to the Community and welcome.

In this type of case we'd first recommend checking if your iPhone has the equalizer turned on (in Bass Booster, Dance, etc) and if so, turn it off to see if it makes any difference. 

Also, if you haven't tried already, we'd recommend performing a clean reinstall of the app by following the steps mentioned in this article. 

If the issue persists, include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.