Crashing when I try to sync Your Music for offline listening

[user-removed]

Hello, On my iPhone 5, Spotify started crashing when I wanted to sync Your Music. It would do about 10-100 songs at a time, and then the app would just die. I'd have to keep re-opening it to sync. When I heard about Apple Music, I left Spotify due to this bug and used Music for a while.

Well, now I decided to come back after getting an iPhone 6S. I did a clean installation of iOS 9.1, installed Spotify, and after downloading about 700 of my 3000+ songs, it started the bug all over again. It crashes every 10-100 songs, and I have to re-open and resume where it left off. I finally got through all 3000 songs after about 20 crashes. It increased the # of crashes as I neared the last 30 songs.

Now I've added hundreds of more songs to Your Music, and it's happening still. No, I don't need to re-install Spotify. I tried that on my iPhone 5 and that never fixed it, and just made me have to re-download everything. Yes, I've rebooted multiple times. Yes, I have enough space. I have 128GB, and only about 30GB is used. Yes, I keep that app open and do not background it.

Any solutions?

[theITfactor]

Exact same problem....still have 3000 songs left to sync and it crashes every 5 or so. Uninstalling and doing a fresh install didn't work.

[superbay]

Same.

Why hasn't a representative responded to this yet? Ridiclous.

[theITfactor]

This issue has been around for over a year now. Absolutely ridiculous that nothing has been done about it. Tons of people have abandoned the mobile app because they can't go 20 seconds of downloading offline playlists without the app crashing.

Positively terrible app development practices.

[geekplaya_2]

I've long since switched back to Apple Music. Haven't once considered going back. Spotify's terrible customer support (for paying members too!) and shotty app quality made this whole service not worth my time.

I'll stick to the streaming service from the company that has proven it can run a music service successfully and has guaranteed longevity. Spotify will be gone within the next three years or bought out.

More artists on Apple music too. Never crashes.

And now there are apps that let you transfer songs from Spotify to Apple Music for free. It's a no-brainer.

[theITfactor]

After four years and no fix to this problem, I'm finally making the move to Apple Music.

It boggles my mind that no one from Spotify even acknowledged the problem in 4 years.

The app crashes every 15 seconds when you have playlists containing over 2000 songs synced in offline mode.

Absolutely disheartening this was never addressed.

[geekplaya_2]

Not that this is at ALL the right solution, but I switched to Android for various reasons (not pertaining to Spotify) and the problem has never presented itself.

It's a bug with the app on iOS. Perhaps iOS deems Spotify as a memory leak when it downloads and thus force quits it.

However, Spotifys purposeful negligence in even acknowledging this problem is shameful and lazy. They can afford a few lost users from this problem but that doesn't mean that they should.

At least say WHY for Christ's sake, even if it's out of your control.