Data being used on wifi

[simonstringer]

I have been a premium member for a long time now, but recently i changed to the family premium so my wife could use it too.

Since this has happened my data charges have been through the roof, over 10GB.

Spotify has been set to dont use celluar and i download over WiFi yet it is still clearly using cell data. How is this still an issue for a company like this? and why is it so hard to log a support ticket for this issue! 

Just about to reinstall the app, but i feel this could be the issue that makes me move to Itunes music 😞

I set my settings to download the highest quality so its i know the useage and storage of files is high but when i am on WiFi i expect to be using WiFi as the app is designed to work.

Come on spotify sort this out, or maybe pay my data charges, you have the data your end and I cant be the only one still getting this.

[stillmoms]

Those settings are device-specific, not account-wide. So if your wife is using Spotify on another device (or multiple other devices, like a cell data-enabled tablet), you need to make sure the settings on her device are not allowing cellular data use for Spotify.

[simonstringer]

This doesnt happen on my wifes app, i can see the data useage on my phone, within hours of playing songs while on WiFi the data goes up hugely in the cell section on Iphone.

Have just reinstalled the app... see if that makes a difference

[simonstringer]

update the reinstall didnt resolve this, i reset all the data stats and it still used data even in offline mode.

Any ideas ???

[simonstringer]

Anyone with a solution?

[simonstringer · Accepted solution]

Spotify came back to me last night to advise me this is a known issue on their app and they are working on with Apple, they also credited me the cost of my data charges in free spotify subcription.

The only downside is they couldnt give me a timescale as they hadnt found a solution, setting spotify to not allow cell useage works for some users but not all.

Hope that helps a few people.