Downloaded songs no longer available offline?

[sophiehinton-le]

Hi!

I've had Spotify for a while but suddenly my saved songs which I've synced to my iphone are no longer available when I put my phone on plane mode. This has never been an issue before! I am abroad and that is the only variable that has changed...does anyone know why this is happening? It's so frustrating as I downloaded so much music to listen to whilst abroad and I can't listen to anything except when on wifi.

Thanks in advance!

Sophie

[DasPeter]

Hello @sophiehinton-le & welcome to the Community!

Do you currently have a Premium subscription?

Do you get any error messages when trying to play a song on offline mode?

Can you still see the green arrows below song titles?

Is the playlist you are trying to play available for offline use?

Let me know these few questions so I can help out!

[sophiehinton-le]

Hi! Thanks for replying. Yes I have premium and get an error message saying I have not saved the songs. But I have! And yes there are green arrows. All the songs I try playing are saved and available offline (always worked up until I came abroad) but I just get the error message now when not on wifi...

[DasPeter]

This seems quite odd.

I'd recommend you to clean reinstall the Spotify app.

Please follow these steps:

1. On the home screen, tap and hold the Spotify icon until it shakes.
2. Tap the X symbol on the icon.
3. Hold the Home and Power buttons down together until the Apple logo appears.
4. Open the App Store then search for and install the Spotify app.

You'd be amazed by how many bugs can be fixed by a clean reinstall.

Hope this helps! ♫

[Mcgoveb]

This has just happened to me, my main playlist was no longer available today, I tried listening to my playlist on a plane but I was told I couldn't listen offline. the green arrows were no longer there, I have been listening to this playlist offline for the last year while travelling. My other playlist was fine and could be listened to offline.

im not happy about paying a a Premium subscription every month if my playlist isn't available when I want to listen to it.

[Tophercb]

The exact thing has just happened to me. Now got to download over 800 songs again, absolutely ridiculous.

[kid_dan]

This just happened to me as well and it's annoying. I am about to cancel my subscription if this happens again.

[gypsyarchitect]

This has happened to me a few times... Sooooo annoying!! Today I noticed all my downloaded songs/albums are gone again!! Has anyone found a solution?

[fantasticmrkev]

This has happened to me several times this year already. Why has this issue not been resolved in 2 years?

[jimed2222]

I agree. Same thing for me. I download countless songs, only for the reason to be able to play when I have no internet service. I "DJ" on the side, and lots of times, there is no wifi available, so I rely soley on playing music "offline." But I have noticed that several songs are "faded" out and will NOT play at all. Which is BS if you ask me. This **bleep** almost got me booed off stage because I wasn't able to play the "couples first dance"  song at the reception I was hired to play. Luckily someone had that particular song on their phone and let me plug into it. So wth is going on with Spotify???