Downloaded songs quit playing

[hyperping]

iPhone 11 Pro

iOS 13.4.1

This has been a problem with Spotify on my iPhone for quite a while. I used to think it was because I would have a spotty cellular when I am out and about (the problem never occurs when I am on WiFi). I downloaded favorite playlist thinking this would fix it when I was offline, but even downloaded songs cut out completely, and oftentimes the app just stops playing any music altogether.

Here I am, begging for help.

[Ivan]

Hey there @hyperping, 

Thanks for reaching out - we’re here to help!
 

Just to confirm, have you tried performing a clean reinstall of the Spotify app on your iPhone? We recommend this troubleshooting step as it's more thorough compared to the regular one and allows you to start afresh with Spotify on any device. 

If the issue is still there after clean reinstall, try logging in to your Spotify account on another device just to check if you experience the same. If this doesn't happen on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Let us know how it goes.