Downloaded songs turned gray after turning internet connection off; premium

[4thwolf]

Checking this app out and I'm on premium trial. Downloaded the songs so that it will be available offline but after i turn off my internet connection all downloaded music turned gray and i'm unable to play them offline yet it consumes a huge amount of disk space. Also tried reinstalling the app but to no success. Now i'm having second thoughts of subscribing to premium after my free trial ends. I'm using ios 10.0.2 on iphone 6s.

[MartinStoichkov]

Did you use SD card? 

If you use, I think I found a sollution for you here 

https://community.spotify.com/t5/Android/Premium-account-but-can-t-play-songs-offline/m-p/827151#M30...

[4thwolf]

I'm using iphone 6s sir

[abilea]

Maybe this will help?

1. Uninstall Spotify

2. Reset your iphone by holding the home + power button until it shuts off

3. Install spotify

4. Download your playlist again

[4thwolf]

Reset done and reinstall done but it still won't play 😞 Anyone having trouble or having issues same as mine?

[abilea · Accepted solution]

Do the songs play when you turn off the offline option?

[Max_Hutchens · Accepted solution]

I just had the same exact problem and I solved it by first freeing up space on my iPhone. Then I undownloaded the playlist from my phone and deleted the app. Then I redownloaded the app, downloaded the playlist again and it worked.