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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35941 Views
  • 15 replies
  • 36 likes
  • 35941 Views
  • 15 replies
  • 36 likes

Superuser Contribution Local Files Won't sync to iPone

I have local files downloaded onto my computer that are on a playlist I can access on my iPhone and computer. I even have the playlist downloaded on my phone. However, I can not play the local files from my phone. I followed the directions to sync th...

  • Newbie
  • I have local files downloaded onto my computer that are on a playlist I can access on my iPhone and computer. I even have the playlist downloaded on my phone. However, I can not play the local files&...
  • Sophia
  • Roadie
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium

I updated my premium subscription and it said it will resume on 10/26 which was yesterday but when I logged back in to the app it said it's still paused no matter how many times I log back in

  • Newbie
  • I updated my premium subscription and it said it will resume on 10/26 which was yesterday but when I logged back in to the app it said it's still paused no matter how many times I log back in
  • Sophia
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Solved!! Songteksten

ik draai Spotify op mijn iPad air. versie 4.6.0.1466Wat ontbreekt is de knop songteksten, naast de voortgangsbalk.Hoe kan ik die geïnstalleerd of geactiveerd krijgen. Goet Lampju

  • Casual Listener
  • ik draai Spotify op mijn iPad air. versie 4.6.0.1466 Wat ontbreekt is de knop songteksten, naast de voortgangsbalk. Hoe kan ik die geïnstalleerd of geactiveerd krijgen.       Goe...
  • OmaShandy
  • Regular
  • 1611 Views
  • 11 replies
  • 0 likes
  • 1611 Views
  • 11 replies
  • 0 likes

Songs stopping towards end.

I have an iPhone 7. I've had no problems the past few weeks but starting a few days ago if I plug my phone in to a speaker systems to play my playlist it'll stop around the end of a song, about 10 seconds remaining. It does it EVERY song. It works fi...

  • Newbie
  • I have an iPhone 7. I've had no problems the past few weeks but starting a few days ago if I plug my phone in to a speaker systems to play my playlist it'll stop around the end of a song, about 10 se...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Local files

I added a few local files from my spotify to my playlist (Shake It Off and Blank Space by Taylor Swift) and when I try to play them on my iPad it just plays a cover by "We Love Taylor Swift". I don't have this problem on my computer. Is there a way t...

  • Music Fan
  • I added a few local files from my spotify to my playlist (Shake It Off and Blank Space by Taylor Swift) and when I try to play them on my iPad it just plays a cover by "We Love Taylor Swift". I don't...
  • 261 Views
  • 0 replies
  • 1 likes
  • 261 Views
  • 0 replies
  • 1 likes

Superuser Contribution Random Devices connected, Music keeps Jumping

My spotify account on my iphone everytime i try to listen to it, it will keep asking me to continue listening to this phone or "JP device" i have gone online to removed all offline accounts, as well as changed my password, deleted the app and redownl...

  • Newbie
  • My spotify account on my iphone everytime i try to listen to it, it will keep asking me to continue listening to this phone or "JP device" i have gone online to removed all offline accounts, as well ...
  • MaryS
  • Roadie
  • 822 Views
  • 1 replies
  • 0 likes
  • 822 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in

HiI am not able to log in to Spotify on my IPhone from the app...only from google or safari...any suggestions? I've reset password several times, etc.

  • Newbie
  • Hi I am not able to log in to Spotify on my IPhone from the app...only from google or safari...any suggestions? I've reset password several times, etc.
  • MaryS
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution am i allowed to buy premium with itunes money...

i was able to do this earlier this year but now i have no clue what to do now.... please tell me that i can buy premium with my itunes money.....

  • Casual Listener
  • i was able to do this earlier this year but now i have no clue what to do now.... please tell me that i can buy premium with my itunes money.....
  • MaryS
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! Eliminate app's cache

I understand the app is dynamic and will delete metadata from itself when the iOS device is running low on memory, but that seems to work just if you need more memory for Spotify. If I need more space in my iOS device for other apps, can I just clear...

  • Newbie
  • I understand the app is dynamic and will delete metadata from itself when the iOS device is running low on memory, but that seems to work just if you need more memory for Spotify.    If...
  • mirecek_parecek
  • Regular
  • 1917 Views
  • 2 replies
  • 0 likes
  • 1917 Views
  • 2 replies
  • 0 likes

Soundhoud Connect to Spotify really doesn't work as advertised

I am not sure this was really tested because it doesn't work worth a darn. On my iPhone 5S nothing works as shown on the pages to connect Soundhound with Spotify.

  • Newbie
  • I am not sure this was really tested because it doesn't work worth a darn.   On my iPhone 5S nothing works as shown on the pages to connect Soundhound with Spotify.  
  • 370 Views
  • 0 replies
  • 0 likes
  • 370 Views
  • 0 replies
  • 0 likes

Crashing Problem with app

I've had this problem for a few months. I'll be listening to a few songs and then all of a sudden the app will stop playing and crash. I've deleteted it and redownloaded it a bunch of times. That does work at first but after a week or two it will sta...

  • Regular
  • I've had this problem for a few months. I'll be listening to a few songs and then all of a sudden the app will stop playing and crash. I've deleteted it and redownloaded it a bunch of times. Tha...
  • ElectricTwanger
  • Regular
  • 339 Views
  • 2 replies
  • 0 likes
  • 339 Views
  • 2 replies
  • 0 likes

I can log in on my computer but not on my phone.....?????!!!!

Hello I started my spotify account in australia an i had premium, now i'm back in The Netherlands but i wanted to save money by putting my account back to free.But now my account shut down on my phone cause i can only use it for 14 days in a differen...

  • Casual Listener
  • Hello   I started my spotify account in australia an i had premium, now i'm back in The Netherlands but i wanted to save money by putting my account back to free. But now my account shut down...
  • skiljetecken
  • Music Fan
  • 276 Views
  • 1 replies
  • 1 likes
  • 276 Views
  • 1 replies
  • 1 likes

Cannot control Spotify Connect from iOS 10 control center

The music Spotify is playing via Spotify Connect is not visible in the new iOS 10 music control center. This makes it necessary to unlock the phone and start the app every time to (for example) change volume or skip a track. Please advise how to avoi...

  • Newbie
  • The music Spotify is playing via Spotify Connect is not visible in the new iOS 10 music control center. This makes it necessary to unlock the phone and start the app every time to (for example) ...
  • 252 Views
  • 0 replies
  • 4 likes
  • 252 Views
  • 0 replies
  • 4 likes

Data consumption

I have dowloaded almost all of my playlists and still spotify is consuming 8gb per week. How can this happen? Is there a solution?

  • Casual Listener
  • I have dowloaded almost all of my playlists and still spotify is consuming 8gb per week. How can this happen? Is there a solution?
  • kbrooksc
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Local files not syncing

Not sure what's going on, trying to sync local files. Devices are on the same network but it's just not happening. IOS 10, latest version of spotify PC: Windows 10, latest version. Local files work on PC but on mobile it's just stuck on "downloading"

  • Music Fan
  • Not sure what's going on, trying to sync local files.   Devices are on the same network but it's just not happening.   IOS 10, latest version of spotify   PC: Windows 10, latest ...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Problema con las letras de las canciones

Hola muy buenas, les quería preguntar por qué en las canciones no me aparecen las letras, tengo una cuenta premium y en otra cuenta no premium me aparecen las letras.Que se puede hacer?Muchas gracias.

  • Newbie
  • Hola muy buenas, les quería preguntar por qué en las canciones no me aparecen las letras, tengo una cuenta premium y en otra cuenta no premium me aparecen las letras. Que se puede hacer? Muchas gra...
  • 978 Views
  • 0 replies
  • 1 likes
  • 978 Views
  • 0 replies
  • 1 likes

Solved!! Loop

How can I put a playlist on loop?

  • Newbie
  • How can I put a playlist on loop?
  • Shepw
  • Regular
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

iOS Push Notifications not working.

Used to tell me when collaborative playlists I'm on or playlists I follow are updated with new songs. My settings indicate I should still be getting them. They were so useful! Attached are my notifications settings.

  • Newbie
  • Used to tell me when collaborative playlists I'm on or playlists I follow are updated with new songs. My settings indicate I should still be getting them. They were so useful! Attached are ...
  • 501 Views
  • 0 replies
  • 1 likes
  • 501 Views
  • 0 replies
  • 1 likes