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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

241645 Views

27 replies

5 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

124427 Views

119 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2948 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

307556 Views

62 replies

16 likes

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  • 62 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

131878 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Downloaded only 10 s of the track?

When I download playlist for offline listening, some tracks seem to get only partialy downloaded - about 10 first seconds. The dowloaded tag us green. However when playing offline, only first 10 seconds are played, then it stops.

Casual Listener

When I download playlist for offline listening, some tracks seem to get only partialy downloaded - about 10 first seconds. The dowloaded tag us green. However when playing offline, only first 10 seco...

OviiiOne

Community Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
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Connection a l'apllication

Je ne suis pas capable de me connecter sur l'application 

Newbie

Je ne suis pas capable de me connecter sur l'application 

328 Views

0 replies

0 likes

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Certain tracks on albums not downloading

This seemed to happen after i updated the spotify app. Take Definitely Maybe delux edition by Oasis for example, it has 44 songs in total, i saved the album and downloaded it to my phone. Yesterday every song on the album was downloaded on my phone, ...

Newbie

This seemed to happen after i updated the spotify app. Take Definitely Maybe delux edition by Oasis for example, it has 44 songs in total, i saved the album and downloaded it to my phone. Yesterday e...

561 Views

0 replies

0 likes

Not showing up
tracks
tracks unavailable
Update
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Premium Crackling/Dropping Out on Ipad

Ive tried reinstalling but Spotify is still cracklling and dropping out every second song or so. Its been happening for weeks. Pls help before I put it in the bin.

Casual Listener

Ive tried reinstalling but Spotify is still cracklling and dropping out every second song or so. Its been happening for weeks. Pls help before I put it in the bin.

Jacob

Community Legend

891 Views

4 replies

0 likes

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  • 4 replies
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Album unavailable

The Album Cyborg by Nekfeu has been released last week. He is one of my favorite artists and I'm really gutted by the fact that I am not able to listen to it. Is there anyway you could fix this please.Thank youBest regards Tarek

Casual Listener

The Album Cyborg by Nekfeu has been released last week. He is one of my favorite artists and I'm really gutted by the fact that I am not able to listen to it. Is there anyway you could fix this pleas...

Jacob

Community Legend

756 Views

3 replies

0 likes

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local files arent showing all my music files

i tried to sync my music into my iphonebut my local files are missing some music so i cant sync anythingmy computer has the files and are showing the filesbut when i switch to my iphone its not appearingdoes anyone has a solution to this weird proble...

Newbie

i tried to sync my music into my iphone but my local files are missing some music so i cant sync anything my computer has the files and are showing the files but when i switch to my iphone its not...

540 Views

0 replies

0 likes

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Sound is very low on individual song

One particular song on an album plays very low...I have Spotify on my iPhone 6S....all songs play normally, one song on the same album plays very low....I have tried many things as suggested in the community but nothing works. Help!

Newbie

One particular song on an album plays very low...I have Spotify on my iPhone 6S.... all songs play normally, one song on the same album plays very low....I have tried many things as suggested in the...

367 Views

0 replies

0 likes

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Spotify keeps finding another device, and someone else's music begins in the middle of listening

I am concerned my Spotify account has been hacked in some way? When I am listening/streaming music, my Spotify (both on my Iphone or Macbook) will display a message that says 'Now listening on [some device that isn't mine]' and a new playlist with so...

Newbie

I am concerned my Spotify account has been hacked in some way?  When I am listening/streaming music, my Spotify (both on my Iphone or Macbook) will display a message that says 'Now listening on ...

sstoft

Newbie

2378 Views

4 replies

0 likes

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App on iPhone

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help? Should add that I have been using the iPhone app for some time but de...

Casual Listener

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help?  Should add t...

Nico

Community Legend

370 Views

1 replies

0 likes

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Spotify premium and sonos

I've updated my Spotify to premium so I can play it through my sonos but it is still telling me it still isn't updated to premium does it usually take a while to update? Or do I have an issue thanks in advance

Newbie

I've updated my Spotify to premium so I can play it through my sonos but it is still telling me it still isn't updated to premium   does it usually take a while to update? Or do I have an issu...

366 Views

0 replies

0 likes

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iPhone app

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help?

Casual Listener

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help?  

PBojar

Casual Listener

405 Views

1 replies

0 likes

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spotify on ipod touch 128gb: regularly losing downloaded songs!

I am a long time premium account holder and recently bought a 128gb 6th gen ipod touch to take more music with me on the go. To do so I have created a number of playlists of my favourite artists and downloaded these to the device for use (the "availa...

Casual Listener

I am a long time premium account holder and recently bought a 128gb 6th gen ipod touch to take more music with me on the go. To do so I have created a number of playlists of my favourite artists and ...

Kirkshoe

Roadie

1479 Views

2 replies

0 likes

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Cellular Data Toggle in iOS App Not Working

If the cellular data toggle is turned off within the iOS app, cellular data is still used when listening to playlists that have been downloaded on wifi. This is a major bug in the Spotify iOS app (I am using the latest app update too). I would cautio...

Visitor

If the cellular data toggle is turned off within the iOS app, cellular data is still used when listening to playlists that have been downloaded on wifi. This is a major bug in the Spotify iOS app (I ...

472 Views

0 replies

0 likes

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Problem while playing ads that causes app to hang

I've been using Spotify for a couple years now and have always loved it. I purchased an iPhone 6s Plus recently and connected Spotify to my phone. All was well and good for a while, but recently I've encountered a bug that causes the app to hang occa...

Newbie

I've been using Spotify for a couple years now and have always loved it. I purchased an iPhone 6s Plus recently and connected Spotify to my phone. All was well and good for a while, but recently...

359 Views

0 replies

0 likes

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Old account old hamburger menu new account new menu bar same app version

When i use my old spotify account i still have the hamburger menu but when i switch to my new account i get the new menu bar at the bottom. My old account has premium so i don't want to use the new account but i also want the new menu bar so how can ...

Newbie

When i use my old spotify account i still have the hamburger menu but when i switch to my new account i get the new menu bar at the bottom. My old account has premium so i don't want to use the new a...

user-removed

Not applicable

897 Views

2 replies

1 likes

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  • 1 likes

playlist folder just vanished

Hello, Last week a whole folder of playlists has just vanished. I tried to look for it everywhere but I could not find it. I even looked for the playlists in the "recover a playlist" session on the website. They don't appear there either. The folder ...

Casual Listener

Hello,   Last week a whole folder of playlists has just vanished. I tried to look for it everywhere but I could not find it. I even looked for the playlists in the "recover a playlist" session...

350 Views

0 replies

0 likes

  • 350 Views
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