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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30757 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95482 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1037 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293898 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123815 Views

19 replies

38 likes

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  • 19 replies
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Unable to download App

I have an Ipad air 2 with IOS version 10.1.1. I have tried several time to download spotify from app store, but every single time shows "unable to download app" message. I had downloaded other apps and spotify is the only one that is giving me troubl...

Newbie

I have an Ipad air 2 with IOS version 10.1.1. I have tried several time to download spotify from app store, but every single time shows "unable to download app" message. I had downloaded other a...

573 Views

0 replies

0 likes

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Artists album contents disappearing

When I was in my artist account, I clicked on the filter by downloads button and all of my music disappeared because I do not have Spotify Premium. Although, it will not allow me to undo my cane in order to get all of my artists back in that folder. ...

Newbie

When I was in my artist account, I clicked on the filter by downloads button and all of my music disappeared because I do not have Spotify Premium. Although, it will not allow me to undo my cane in o...

415 Views

0 replies

0 likes

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How to download a version of Spotify for iOS 7.1.2

Então, eu tenho um iPhone 4 e, recentemente, eu formatado-lo, e eu tinha Spotify, mas quando eu formatado-lo, eu não posso baixá-lo mais, porque eu precisaria de um dispositivo com iOS 8 ou superior, mas eu não estou no clima para comprar um novo dis...

Newbie

Então, eu tenho um iPhone 4 e, recentemente, eu formatado-lo, e eu tinha Spotify, mas quando eu formatado-lo, eu não posso baixá-lo mais, porque eu precisaria de um dispositivo com iOS 8 ou superior,...

Maxim

Spotify Star

9115 Views

1 replies

0 likes

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  • 1 replies
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Spotify goes offile on mobile data

Hi guys!I'm running Premium Spotify 6.8.0 on iPhone with iOS 10.1.1 The app constantly goes offline while on mobile data and I am sure that my internet is okay.I've restarted the device, re-installed spotify and the problem still continues.I am not s...

Visitor

Hi guys! I'm running Premium Spotify 6.8.0 on iPhone with iOS 10.1.1   The app constantly goes offline while on mobile data and I am sure that my internet is okay. I've restarted the device,...

Bittencourt

Spotify Star

691 Views

3 replies

0 likes

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it won't let me search who i want to collaborate my playlist with it won't let me search anyone

hi i'm trying to collaborate one of my playlists with my friends and when i go to put their names in to share it with them it won't let me search for anyone it says no results what can i do

Casual Listener

hi i'm trying to collaborate one of my playlists with my friends and when i go to put their names in to share it with them it won't let me search for anyone it says no results what can i do

MartinStoichkov

Community Legend

323 Views

1 replies

0 likes

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Spotify Crashes on Ipad

Brief description of the issue:While using spotify on the Ipad after a few songs in online and offline modus, spotify just exits the program mid-song. I already reinstalled spotify, reset the ipad to factory settings. Reinstalled spotify. Works for a...

Casual Listener

Brief description of the issue: While using spotify on the Ipad after a few songs in online and offline modus, spotify just exits the program mid-song.   I already reinstalled spotify, rese...

koendo

Casual Listener

501 Views

2 replies

0 likes

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Iphone 6 Spotify playlist Reverse Order

Now fixed! Open playlist - pull down the top menu/album cover above the green 'Shuffle Play'. Next to the grey search field, three faint straight lines. Tap that, it will bring up a Sort By options menu and you can select sort by recently added.

Casual Listener

Now fixed!   Open playlist - pull down the top menu/album cover above the green 'Shuffle Play'.   Next to the grey search field, three faint straight lines. Tap that, it will bring up a...

501 Views

0 replies

0 likes

Reverse Order
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songs don't show in iPhone app

hi, I have followed some artists on spotify and I am able to listen to the songs on my Macbook. But when I use my iphone Spotify app, I notice some artists I listen to on the Macbook won't appear on my iphone app. It will shows I am following the art...

Casual Listener

hi,    I have followed some artists on spotify and I am able to listen to the songs on my Macbook. But when I use my iphone Spotify app, I notice some artists I listen to on the Macbook w...

Bittencourt

Spotify Star

742 Views

3 replies

0 likes

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  • 3 replies
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Can't login

I can't login on my iPhone and iPad. It always tells me that I already have an account... sure but I have to be able to login anyway

Newbie

I can't login on my iPhone and iPad. It always tells me that I already have an account... sure but I have to be able to login anyway

Nico

Community Legend

325 Views

1 replies

0 likes

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  • 1 replies
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music stops playing after a few minutes

I have the free Spotify app on my iPhone. It worked just fine to play at work until about a week ago. Now it will play songs only for a few minutes and then just stop on one of those ads and won't play again. I have to either shut my phone off and tu...

Newbie

I have the free Spotify app on my iPhone.  It worked just fine to play at work until about a week ago.  Now it will play songs only for a few minutes and then just stop on one of those ads ...

438 Views

0 replies

0 likes

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Screen very sensitive in pocket

Hey everyone! I am new here. I have an iPhone 5s with the latest iOS on it (10.11) along with the latest Spotify update. I was having problems with my Spotify downloading music offline so decided to uninstall it and install it again. After doing this...

Newbie

Hey everyone! I am new here. I have an iPhone 5s with the latest iOS on it (10.11) along with the latest Spotify update. I was having problems with my Spotify downloading music offline so decided to ...

770 Views

0 replies

0 likes

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Difference between Saving tracks and adding to playlists

Apologies if this has already been asked elsewhere, but I'm unable to find an answer. I noticed that when I hit 'Save' next to a song its then added to my iPhone's (iPhone 6s iOS 10.1) memory, as opposed to the song being marked as 'liked' ala Facebo...

Casual Listener

Apologies if this has already been asked elsewhere, but I'm unable to find an answer.   I noticed that when I hit 'Save' next to a song its then added to my iPhone's (iPhone 6s iOS 10.1) memor...

Bittencourt

Spotify Star

447 Views

1 replies

0 likes

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  • 1 replies
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Spotify won't play in the background using an iPhone 7 plus

With the dongle attached, music stops playing when I press the home button. This is especially important, as I teach fitness classes. So I need the music to keep playing while I access tabata timers in other apps, etc. It's also just kind of annoying...

Casual Listener

With the dongle attached, music stops playing when I press the home button.  This is especially important, as I teach fitness classes.  So I need the music to keep playing while I access ta...

Bittencourt

Spotify Star

13546 Views

1 replies

1 likes

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  • 1 replies
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I cant pay

I put all the correct information in the gaps and when y submit, a little red cartel apears and sais that I cant payPlease Help me

Casual Listener

I put all the correct information in the gaps and when y submit, a little red cartel apears and sais that I cant pay Please Help me

Bittencourt

Spotify Star

301 Views

1 replies

0 likes

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  • 1 replies
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Can only play shuffle...

I cannot choose my music... can only play shuffle... i have a spotify premium account.

Newbie

I cannot choose my music... can only play shuffle... i have a spotify premium account.

Nico

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
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iPhone 5 iOS 10.1.1 - Ads Freeze

I will be playing music and an ad will come up and freeze. Can't get off of it. No sound. Can only press link below the Match ad which says "CLICK HERE" and opens Spotify site in Safari. I can reopen to same frozen ad. I have to restart iPhone to cle...

Casual Listener

I will be playing music and an ad will come up and freeze. Can't get off of it. No sound. Can only press link below the Match ad which says "CLICK HERE" and opens Spotify site in Safari. I can reopen...

Amish1307

Casual Listener

572 Views

2 replies

0 likes

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Premium Account

I just upgraded to premium account.I can see my account is premium now with desktop, but while i log in to my iphone, the account subscription still Free. Please help

Newbie

I just upgraded to premium account. I can see my account is premium now with desktop, but while i log in to my iphone, the account subscription still Free.   Please help

kryddersen

Gig Goer

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
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Confused screen orientation

tl;dr track screen layout is off as in confused by actual screen orientation. I've been having this problem for about a month now. I don't certainly know how to reproduce it, but I see it quite often. I launch Spotify on iPad and everything looks fin...

Music Fan

tl;dr track screen layout is off as in confused by actual screen orientation.   I've been having this problem for about a month now. I don't certainly know how to reproduce it, but I see it qu...

R2danny2

Newbie

2968 Views

13 replies

0 likes

bug
iOS
Orientation
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3 months 0.99€ doesen't work

I paid the offering "3 months € 0.99". credit card they were charged € 1.98. Furthermore the offer does not work. how do I fix?

Newbie

I paid the offering "3 months € 0.99". credit card they were charged € 1.98. Furthermore the offer does not work. how do I fix?

alanbessa

Music Fan

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
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Starred playlist

After I updated my phone a few weeks ago I noticed my starred playlist is in a different order. The last songs I add are all the way of the bottom of the list were they use to be at the top of the starred playlist. Anyway of changing this back??

Visitor

After I updated my phone a few weeks ago I noticed my starred playlist is in a different order. The last songs I add are all the way of the bottom of the list were they use to be at the top of the st...

MartinStoichkov

Community Legend

634 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes