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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

232076 Views

27 replies

5 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

113541 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2223 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Newbie

303697 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

129500 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

App on iPhone

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help? Should add that I have been using the iPhone app for some time but de...

Casual Listener

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help?  Should add t...

Nico

Community Legend

361 Views

1 replies

0 likes

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  • 1 replies
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Spotify premium and sonos

I've updated my Spotify to premium so I can play it through my sonos but it is still telling me it still isn't updated to premium does it usually take a while to update? Or do I have an issue thanks in advance

Newbie

I've updated my Spotify to premium so I can play it through my sonos but it is still telling me it still isn't updated to premium   does it usually take a while to update? Or do I have an issu...

359 Views

0 replies

0 likes

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iPhone app

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help?

Casual Listener

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help?  

PBojar

Casual Listener

401 Views

1 replies

0 likes

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  • 1 replies
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spotify on ipod touch 128gb: regularly losing downloaded songs!

I am a long time premium account holder and recently bought a 128gb 6th gen ipod touch to take more music with me on the go. To do so I have created a number of playlists of my favourite artists and downloaded these to the device for use (the "availa...

Casual Listener

I am a long time premium account holder and recently bought a 128gb 6th gen ipod touch to take more music with me on the go. To do so I have created a number of playlists of my favourite artists and ...

Kirkshoe

Roadie

1465 Views

2 replies

0 likes

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Cellular Data Toggle in iOS App Not Working

If the cellular data toggle is turned off within the iOS app, cellular data is still used when listening to playlists that have been downloaded on wifi. This is a major bug in the Spotify iOS app (I am using the latest app update too). I would cautio...

Visitor

If the cellular data toggle is turned off within the iOS app, cellular data is still used when listening to playlists that have been downloaded on wifi. This is a major bug in the Spotify iOS app (I ...

462 Views

0 replies

0 likes

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Problem while playing ads that causes app to hang

I've been using Spotify for a couple years now and have always loved it. I purchased an iPhone 6s Plus recently and connected Spotify to my phone. All was well and good for a while, but recently I've encountered a bug that causes the app to hang occa...

Newbie

I've been using Spotify for a couple years now and have always loved it. I purchased an iPhone 6s Plus recently and connected Spotify to my phone. All was well and good for a while, but recently...

354 Views

0 replies

0 likes

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Old account old hamburger menu new account new menu bar same app version

When i use my old spotify account i still have the hamburger menu but when i switch to my new account i get the new menu bar at the bottom. My old account has premium so i don't want to use the new account but i also want the new menu bar so how can ...

Newbie

When i use my old spotify account i still have the hamburger menu but when i switch to my new account i get the new menu bar at the bottom. My old account has premium so i don't want to use the new a...

user-removed

Not applicable

884 Views

2 replies

1 likes

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playlist folder just vanished

Hello, Last week a whole folder of playlists has just vanished. I tried to look for it everywhere but I could not find it. I even looked for the playlists in the "recover a playlist" session on the website. They don't appear there either. The folder ...

Casual Listener

Hello,   Last week a whole folder of playlists has just vanished. I tried to look for it everywhere but I could not find it. I even looked for the playlists in the "recover a playlist" session...

344 Views

0 replies

0 likes

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Browse not working on iOS 6 device

Hi, I use an old iPod touch as part of a stereo system to use Spotify but over the past weeks have been seeing features not working on it. For example, the images for playlists disappeared earlier this month and now I am just stuck on a loading icon ...

Regular

Hi,   I use an old iPod touch as part of a stereo system to use Spotify but over the past weeks have been seeing features not working on it. For example, the images for playlists disappea...

Maxim

Spotify Star

534 Views

1 replies

0 likes

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  • 1 replies
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Why I can't see the same music of my mac on iPhone

Hi, I usually use the desktop version of my mac when I'm working on my computer. For some reason on the mac version I can listen to more albums than my iPhone version. Specifically the acoustic album of Los Amigos Invisibles. Most likely the same thi...

Newbie

Hi,    I usually use the desktop version of my mac when I'm working on my computer.    For some reason on the mac version I can listen to more albums than my iPhone version. S...

Maxim

Spotify Star

307 Views

1 replies

0 likes

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  • 1 replies
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Do not remember password I used for my account

I got a replacement phone and I can't remember the email I used for my account and the bank is charging me

Newbie

I got a replacement phone and I can't remember the email I used for my account and the bank is charging me

Maxim

Spotify Star

331 Views

1 replies

0 likes

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My Premium account didn't activate

I paid thru gcash and it deduct in my account but my spotify account didn't active.Need help

Newbie

I paid thru gcash and it deduct in my account but my spotify account didn't active. Need help

Maxim

Spotify Star

323 Views

1 replies

0 likes

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  • 1 replies
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How can I get a notification when friend shares song?

I have enabled notifications for Spotify from my iPhone and PC web browser but I don't get any kind of iPhone notification, Spotify email to my email account, or notification w/in Spotify when a friend sends me a song or album. How do I enable this? ...

Newbie

I have enabled notifications for Spotify from my iPhone and PC web browser but I don't get any kind of iPhone notification, Spotify email to my email account, or notification w/in Spotify when a frie...

Leannimal

Newbie

715 Views

1 replies

0 likes

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Issues with Kanye West - Fade only present on mobile

I have spotify premium and have saved the whole Life of Pablo album and downloaded my song library to my phone. For some reason when, only when playing through mobile, Fade is a second copy of Facts. This glitch is not present when playing through my...

Newbie

I have spotify premium and have saved the whole Life of Pablo album and downloaded my song library to my phone. For some reason when, only when playing through mobile, Fade is a second copy of Facts....

asemhill

Newbie

1656 Views

2 replies

1 likes

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  • 1 likes

Finding someone's playlist on a mobile phone

I'm trying to find a coworker's playlist on my phone and every time I search for the name they gave me I get an error screen. Help?

Newbie

I'm trying to find a coworker's playlist on my phone and every time I search for the name they gave me I get an error screen. Help?

oliviagscott12

Music Fan

363 Views

1 replies

0 likes

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  • 1 replies
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Local Files

My laptop has said that my local files (playlist) downloaded. When I try to download the playlist onto my phone, it isn't downloading. It usually says 'waiting to download' or simply doesn't change. I left it to download and came back 3 hours later a...

Newbie

My laptop has said that my local files (playlist) downloaded. When I try to download the playlist onto my phone, it isn't downloading. It usually says 'waiting to download' or simply doesn't cha...

408 Views

0 replies

0 likes

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offert 0.99 for three month

Since three days I try to paid this offert but it doesn't work and it wasn't charged anything on my credit card. Why the offert doesn't work? Help me please

Casual Listener

 Since three days I try to paid this offert but it doesn't work and it wasn't charged anything on my credit card. Why the offert doesn't work? Help me please 

Hubo

Community Legend

1274 Views

17 replies

0 likes

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Playlist cover customisation

So, I've been wanting to change my playlist cover for a while, and I have been hunting around on the forum and apparently people can do this- except I can't. I've tried on my iphone (5S, but still in good condition and on the latest iOS) my desktop (...

Newbie

So, I've been wanting to change my playlist cover for a while, and I have been hunting around on the forum and apparently people can do this- except I can't. I've tried on my iphone (5S, but still in...

Jacob

Community Legend

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes