Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Regular
37166 Views
41 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
102669 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
431285 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
299149 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
If the cellular data toggle is turned off within the iOS app, cellular data is still used when listening to playlists that have been downloaded on wifi. This is a major bug in the Spotify iOS app (I am using the latest app update too). I would cautio...
If the cellular data toggle is turned off within the iOS app, cellular data is still used when listening to playlists that have been downloaded on wifi. This is a major bug in the Spotify iOS app (I ...
451 Views
0 replies
0 likes
I've been using Spotify for a couple years now and have always loved it. I purchased an iPhone 6s Plus recently and connected Spotify to my phone. All was well and good for a while, but recently I've encountered a bug that causes the app to hang occa...
I've been using Spotify for a couple years now and have always loved it. I purchased an iPhone 6s Plus recently and connected Spotify to my phone. All was well and good for a while, but recently...
346 Views
0 replies
0 likes
iOS 10.1.1
iOS 10.1.1
283 Views
0 replies
0 likes
Casual Listener
710 Views
5 replies
0 likes
When i use my old spotify account i still have the hamburger menu but when i switch to my new account i get the new menu bar at the bottom. My old account has premium so i don't want to use the new account but i also want the new menu bar so how can ...
When i use my old spotify account i still have the hamburger menu but when i switch to my new account i get the new menu bar at the bottom. My old account has premium so i don't want to use the new a...
Not applicable
862 Views
2 replies
1 likes
Hello, Last week a whole folder of playlists has just vanished. I tried to look for it everywhere but I could not find it. I even looked for the playlists in the "recover a playlist" session on the website. They don't appear there either. The folder ...
Hello, Last week a whole folder of playlists has just vanished. I tried to look for it everywhere but I could not find it. I even looked for the playlists in the "recover a playlist" session...
337 Views
0 replies
0 likes
Hi, I use an old iPod touch as part of a stereo system to use Spotify but over the past weeks have been seeing features not working on it. For example, the images for playlists disappeared earlier this month and now I am just stuck on a loading icon ...
Hi, I use an old iPod touch as part of a stereo system to use Spotify but over the past weeks have been seeing features not working on it. For example, the images for playlists disappea...
Spotify Star
525 Views
1 replies
0 likes
Hi, I usually use the desktop version of my mac when I'm working on my computer. For some reason on the mac version I can listen to more albums than my iPhone version. Specifically the acoustic album of Los Amigos Invisibles. Most likely the same thi...
Hi, I usually use the desktop version of my mac when I'm working on my computer. For some reason on the mac version I can listen to more albums than my iPhone version. S...
Spotify Star
300 Views
1 replies
0 likes
I got a replacement phone and I can't remember the email I used for my account and the bank is charging me
I got a replacement phone and I can't remember the email I used for my account and the bank is charging me
Spotify Star
322 Views
1 replies
0 likes
I paid thru gcash and it deduct in my account but my spotify account didn't active.Need help
I paid thru gcash and it deduct in my account but my spotify account didn't active. Need help
Spotify Star
303 Views
1 replies
0 likes
I have enabled notifications for Spotify from my iPhone and PC web browser but I don't get any kind of iPhone notification, Spotify email to my email account, or notification w/in Spotify when a friend sends me a song or album. How do I enable this? ...
I have enabled notifications for Spotify from my iPhone and PC web browser but I don't get any kind of iPhone notification, Spotify email to my email account, or notification w/in Spotify when a frie...
Newbie
684 Views
1 replies
0 likes
I have spotify premium and have saved the whole Life of Pablo album and downloaded my song library to my phone. For some reason when, only when playing through mobile, Fade is a second copy of Facts. This glitch is not present when playing through my...
I have spotify premium and have saved the whole Life of Pablo album and downloaded my song library to my phone. For some reason when, only when playing through mobile, Fade is a second copy of Facts....
Newbie
1636 Views
2 replies
1 likes
I'm trying to find a coworker's playlist on my phone and every time I search for the name they gave me I get an error screen. Help?
I'm trying to find a coworker's playlist on my phone and every time I search for the name they gave me I get an error screen. Help?
Music Fan
356 Views
1 replies
0 likes
My laptop has said that my local files (playlist) downloaded. When I try to download the playlist onto my phone, it isn't downloading. It usually says 'waiting to download' or simply doesn't change. I left it to download and came back 3 hours later a...
My laptop has said that my local files (playlist) downloaded. When I try to download the playlist onto my phone, it isn't downloading. It usually says 'waiting to download' or simply doesn't cha...
397 Views
0 replies
0 likes
Since three days I try to paid this offert but it doesn't work and it wasn't charged anything on my credit card. Why the offert doesn't work? Help me please
Since three days I try to paid this offert but it doesn't work and it wasn't charged anything on my credit card. Why the offert doesn't work? Help me please
Community Legend
1231 Views
17 replies
0 likes
So, I've been wanting to change my playlist cover for a while, and I have been hunting around on the forum and apparently people can do this- except I can't. I've tried on my iphone (5S, but still in good condition and on the latest iOS) my desktop (...
So, I've been wanting to change my playlist cover for a while, and I have been hunting around on the forum and apparently people can do this- except I can't. I've tried on my iphone (5S, but still in...
Community Legend
472 Views
1 replies
0 likes
I use Spotify together with a pair of wireless Bose OE. In some songs the bass sounds like the headphones would be broken (cracking noice), example songs: Tom Misch - Follow. When I listen to the same track on youtube it sounds is clean.Does anyone k...
I use Spotify together with a pair of wireless Bose OE. In some songs the bass sounds like the headphones would be broken (cracking noice), example songs: Tom Misch - Follow. When I listen to the sam...
395 Views
0 replies
0 likes
I own an iPhone 4S and a Samsung Galaxy Tab. I installed the Spotify app and am using the same account on both gadgets, but have not upgraded to Premium. How come I can choose the songs I can play using my tablet but I can't do the same thing with my...
I own an iPhone 4S and a Samsung Galaxy Tab. I installed the Spotify app and am using the same account on both gadgets, but have not upgraded to Premium. How come I can choose the songs I can play us...
Newbie
2448 Views
3 replies
0 likes
On the IPad Spotify interrupts a song (sometimes after 15s sometimes after 2min) and jumps to the next song. It does so in shuffle-modus and without shuffle-modus in the free-version. Connection is fine, app newly installed, iPad restartet. Is this p...
On the IPad Spotify interrupts a song (sometimes after 15s sometimes after 2min) and jumps to the next song. It does so in shuffle-modus and without shuffle-modus in the free-version. Connection is f...
612 Views
0 replies
0 likes
I just upgraded to the latest version of Spotify on my iPhone 6 today, and when I plugged my phone into my car stereo (a Pioneer AVIC-8200NEX) for CarPlay, I discovered that not all the artists whose music I have in my Library now appear when I selec...
I just upgraded to the latest version of Spotify on my iPhone 6 today, and when I plugged my phone into my car stereo (a Pioneer AVIC-8200NEX) for CarPlay, I discovered that not all the artists whose...
Gig Goer
10572 Views
61 replies
0 likes
