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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37116 Views

41 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102588 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1302 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299114 Views

61 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125810 Views

19 replies

38 likes

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Spotify won't load on iPhone

Hi allI'm able to open the app, and enter my log in details. It will then shut down, so I removed the app and shut down my phone with the on/off button and the home button.I then readded the app and it still does the same thing.If I switch wifi off i...

Newbie

Hi all I'm able to open the app, and enter my log in details. It will then shut down, so I removed the app and shut down my phone with the on/off button and the home button. I then readded the app ...

412 Views

0 replies

0 likes

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Unable to Sync Local Files to iPhone

Hi everyone, I'm having issues with syncing local files to my iPhone. I've set it up the way it should be, same WiFi network, download offline, and it still won't work. Any suggestions??

Casual Listener

Hi everyone, I'm having issues with syncing local files to my iPhone. I've set it up the way it should be, same WiFi network, download offline, and it still won't work. Any suggestions??

Cruelman

Regular

373 Views

1 replies

0 likes

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Spotify on iPhone never goes online on mobile network

I really hope someone has a solution for that one: I use Spotify heavily on my iPhone.Unfortunately even though the switch "Offline" is off and even though I am having full connectivity with LTE. I always have the annoying message: Spotify is offline...

Newbie

I really hope someone has a solution for that one:    I use Spotify heavily on my iPhone. Unfortunately even though the switch "Offline" is off and even though I am having full connectiv...

309 Views

0 replies

0 likes

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iPad How to turn on shuffle

Hi,So I recently turned off my shuffle for a day, but ever since that day, the shuffle option has dissapeared! My playlists are quite long with large chunks of one artist or type of music so listening through them without shuffle is slowly making me ...

Newbie

Hi, So I recently turned off my shuffle for a day, but ever since that day, the shuffle option has dissapeared! My playlists are quite long with large chunks of one artist or type of music so listen...

374 Views

0 replies

0 likes

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Not working on Iphone, please help!

I am using an iphone 6s, spotify does not play when i click shuffle. It does play short clips of the songs on my playlist when i press down on the song. I tried deleting then reinstalling the app many times with no success.

Visitor

I am using an iphone 6s, spotify does not play when i click shuffle.  It does play short clips of the songs on my playlist when i press down on the song.   I tried deleting then reinstallin...

318 Views

0 replies

0 likes

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Downloaded only 10 s of the track?

When I download playlist for offline listening, some tracks seem to get only partialy downloaded - about 10 first seconds. The dowloaded tag us green. However when playing offline, only first 10 seconds are played, then it stops.

Casual Listener

When I download playlist for offline listening, some tracks seem to get only partialy downloaded - about 10 first seconds. The dowloaded tag us green. However when playing offline, only first 10 seco...

OviiiOne

Community Legend

371 Views

1 replies

0 likes

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  • 1 replies
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Connection a l'apllication

Je ne suis pas capable de me connecter sur l'application 

Newbie

Je ne suis pas capable de me connecter sur l'application 

314 Views

0 replies

0 likes

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Certain tracks on albums not downloading

This seemed to happen after i updated the spotify app. Take Definitely Maybe delux edition by Oasis for example, it has 44 songs in total, i saved the album and downloaded it to my phone. Yesterday every song on the album was downloaded on my phone, ...

Newbie

This seemed to happen after i updated the spotify app. Take Definitely Maybe delux edition by Oasis for example, it has 44 songs in total, i saved the album and downloaded it to my phone. Yesterday e...

536 Views

0 replies

0 likes

Not showing up
tracks
tracks unavailable
Update
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Premium Crackling/Dropping Out on Ipad

Ive tried reinstalling but Spotify is still cracklling and dropping out every second song or so. Its been happening for weeks. Pls help before I put it in the bin.

Casual Listener

Ive tried reinstalling but Spotify is still cracklling and dropping out every second song or so. Its been happening for weeks. Pls help before I put it in the bin.

Jacob

Community Legend

846 Views

4 replies

0 likes

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Album unavailable

The Album Cyborg by Nekfeu has been released last week. He is one of my favorite artists and I'm really gutted by the fact that I am not able to listen to it. Is there anyway you could fix this please.Thank youBest regards Tarek

Casual Listener

The Album Cyborg by Nekfeu has been released last week. He is one of my favorite artists and I'm really gutted by the fact that I am not able to listen to it. Is there anyway you could fix this pleas...

Jacob

Community Legend

700 Views

3 replies

0 likes

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local files arent showing all my music files

i tried to sync my music into my iphonebut my local files are missing some music so i cant sync anythingmy computer has the files and are showing the filesbut when i switch to my iphone its not appearingdoes anyone has a solution to this weird proble...

Newbie

i tried to sync my music into my iphone but my local files are missing some music so i cant sync anything my computer has the files and are showing the files but when i switch to my iphone its not...

518 Views

0 replies

0 likes

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Sound is very low on individual song

One particular song on an album plays very low...I have Spotify on my iPhone 6S....all songs play normally, one song on the same album plays very low....I have tried many things as suggested in the community but nothing works. Help!

Newbie

One particular song on an album plays very low...I have Spotify on my iPhone 6S.... all songs play normally, one song on the same album plays very low....I have tried many things as suggested in the...

354 Views

0 replies

0 likes

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Spotify keeps finding another device, and someone else's music begins in the middle of listening

I am concerned my Spotify account has been hacked in some way? When I am listening/streaming music, my Spotify (both on my Iphone or Macbook) will display a message that says 'Now listening on [some device that isn't mine]' and a new playlist with so...

Newbie

I am concerned my Spotify account has been hacked in some way?  When I am listening/streaming music, my Spotify (both on my Iphone or Macbook) will display a message that says 'Now listening on ...

sstoft

Newbie

2340 Views

4 replies

0 likes

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App on iPhone

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help? Should add that I have been using the iPhone app for some time but de...

Casual Listener

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help?  Should add t...

Nico

Community Legend

353 Views

1 replies

0 likes

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Spotify premium and sonos

I've updated my Spotify to premium so I can play it through my sonos but it is still telling me it still isn't updated to premium does it usually take a while to update? Or do I have an issue thanks in advance

Newbie

I've updated my Spotify to premium so I can play it through my sonos but it is still telling me it still isn't updated to premium   does it usually take a while to update? Or do I have an issu...

347 Views

0 replies

0 likes

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iPhone app

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help?

Casual Listener

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help?  

PBojar

Casual Listener

389 Views

1 replies

0 likes

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spotify on ipod touch 128gb: regularly losing downloaded songs!

I am a long time premium account holder and recently bought a 128gb 6th gen ipod touch to take more music with me on the go. To do so I have created a number of playlists of my favourite artists and downloaded these to the device for use (the "availa...

Casual Listener

I am a long time premium account holder and recently bought a 128gb 6th gen ipod touch to take more music with me on the go. To do so I have created a number of playlists of my favourite artists and ...

Kirkshoe

Roadie

1439 Views

2 replies

0 likes

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