Announcements
We’re aware of some issues right now and are checking them out! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30702 Views

40 replies

9 likes

  • 30702 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95429 Views

115 replies

12 likes

Other
  • 95429 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
  • 1036 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293858 Views

60 replies

15 likes

  • 293858 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123761 Views

19 replies

38 likes

  • 123761 Views
  • 19 replies
  • 38 likes

Odd Download vs Streaming Issue

I've noticed some odd behaviour where streaming an offline playlist, that has not yet downloaded, will result in streaming settings being ignored. I have the following settings for streaming quality.Stream Quality : NormalDownload Quality: ExtremeDow...

Roadie

I've noticed some odd behaviour where streaming an offline playlist, that has not yet downloaded, will result in streaming settings being ignored.   I have the following settings for streaming...

sdbaker2

Newbie

809 Views

1 replies

2 likes

  • 809 Views
  • 1 replies
  • 2 likes

Solved!! App Freezing

iPhone 5S. iOS 10.1Spotify 6.8.0.3786Premium AccountSpotify is freezing on startup. When it does manage to start correctly, I am able to listen to 1 song, on offline or online mode, and then it completely freezes. It also prevents me from going to ot...

Visitor

iPhone 5S. iOS 10.1 Spotify 6.8.0.3786 Premium Account Spotify is freezing on startup. When it does manage to start correctly, I am able to listen to 1 song, on offline or online mode, and then ...

crematedman

Community Legend

13343 Views

17 replies

0 likes

  • 13343 Views
  • 17 replies
  • 0 likes

Song Unavailable on iPhone?

So I have Spotify Premium and I've made a playlist of mostly Local Files to listen to while I'm driving. I have the whole thing downloaded and it works great. At some point I realized there was one song from my local files that wouldn't play, and upo...

Newbie

So I have Spotify Premium and I've made a playlist of mostly Local Files to listen to while I'm driving. I have the whole thing downloaded and it works great. At some point I realized there was one s...

450 Views

0 replies

0 likes

  • 450 Views
  • 0 replies
  • 0 likes

Changing android to IOS

I logged in both device using the same account. I was using an android phone at first. Saved all my Spotify songs and playlists. But when I change to an iPhone, I log in my account realising I don't have my songs and playlists. Someone help please.

Newbie

I logged in both device using the same account. I was using an android phone at first. Saved all my Spotify songs and playlists. But when I change to an iPhone, I log in my account realising I don't ...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Spotify won't load on iPhone

Hi allI'm able to open the app, and enter my log in details. It will then shut down, so I removed the app and shut down my phone with the on/off button and the home button.I then readded the app and it still does the same thing.If I switch wifi off i...

Newbie

Hi all I'm able to open the app, and enter my log in details. It will then shut down, so I removed the app and shut down my phone with the on/off button and the home button. I then readded the app ...

405 Views

0 replies

0 likes

  • 405 Views
  • 0 replies
  • 0 likes

Unable to Sync Local Files to iPhone

Hi everyone, I'm having issues with syncing local files to my iPhone. I've set it up the way it should be, same WiFi network, download offline, and it still won't work. Any suggestions??

Casual Listener

Hi everyone, I'm having issues with syncing local files to my iPhone. I've set it up the way it should be, same WiFi network, download offline, and it still won't work. Any suggestions??

Cruelman

Regular

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Spotify on iPhone never goes online on mobile network

I really hope someone has a solution for that one: I use Spotify heavily on my iPhone.Unfortunately even though the switch "Offline" is off and even though I am having full connectivity with LTE. I always have the annoying message: Spotify is offline...

Newbie

I really hope someone has a solution for that one:    I use Spotify heavily on my iPhone. Unfortunately even though the switch "Offline" is off and even though I am having full connectiv...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

iPad How to turn on shuffle

Hi,So I recently turned off my shuffle for a day, but ever since that day, the shuffle option has dissapeared! My playlists are quite long with large chunks of one artist or type of music so listening through them without shuffle is slowly making me ...

Newbie

Hi, So I recently turned off my shuffle for a day, but ever since that day, the shuffle option has dissapeared! My playlists are quite long with large chunks of one artist or type of music so listen...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Not working on Iphone, please help!

I am using an iphone 6s, spotify does not play when i click shuffle. It does play short clips of the songs on my playlist when i press down on the song. I tried deleting then reinstalling the app many times with no success.

Visitor

I am using an iphone 6s, spotify does not play when i click shuffle.  It does play short clips of the songs on my playlist when i press down on the song.   I tried deleting then reinstallin...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Downloaded only 10 s of the track?

When I download playlist for offline listening, some tracks seem to get only partialy downloaded - about 10 first seconds. The dowloaded tag us green. However when playing offline, only first 10 seconds are played, then it stops.

Casual Listener

When I download playlist for offline listening, some tracks seem to get only partialy downloaded - about 10 first seconds. The dowloaded tag us green. However when playing offline, only first 10 seco...

OviiiOne

Community Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Connection a l'apllication

Je ne suis pas capable de me connecter sur l'application 

Newbie

Je ne suis pas capable de me connecter sur l'application 

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Certain tracks on albums not downloading

This seemed to happen after i updated the spotify app. Take Definitely Maybe delux edition by Oasis for example, it has 44 songs in total, i saved the album and downloaded it to my phone. Yesterday every song on the album was downloaded on my phone, ...

Newbie

This seemed to happen after i updated the spotify app. Take Definitely Maybe delux edition by Oasis for example, it has 44 songs in total, i saved the album and downloaded it to my phone. Yesterday e...

520 Views

0 replies

0 likes

Not showing up
tracks
tracks unavailable
Update
  • 520 Views
  • 0 replies
  • 0 likes

Premium Crackling/Dropping Out on Ipad

Ive tried reinstalling but Spotify is still cracklling and dropping out every second song or so. Its been happening for weeks. Pls help before I put it in the bin.

Casual Listener

Ive tried reinstalling but Spotify is still cracklling and dropping out every second song or so. Its been happening for weeks. Pls help before I put it in the bin.

Jacob

Community Legend

795 Views

4 replies

0 likes

  • 795 Views
  • 4 replies
  • 0 likes

Album unavailable

The Album Cyborg by Nekfeu has been released last week. He is one of my favorite artists and I'm really gutted by the fact that I am not able to listen to it. Is there anyway you could fix this please.Thank youBest regards Tarek

Casual Listener

The Album Cyborg by Nekfeu has been released last week. He is one of my favorite artists and I'm really gutted by the fact that I am not able to listen to it. Is there anyway you could fix this pleas...

Jacob

Community Legend

662 Views

3 replies

0 likes

  • 662 Views
  • 3 replies
  • 0 likes

local files arent showing all my music files

i tried to sync my music into my iphonebut my local files are missing some music so i cant sync anythingmy computer has the files and are showing the filesbut when i switch to my iphone its not appearingdoes anyone has a solution to this weird proble...

Newbie

i tried to sync my music into my iphone but my local files are missing some music so i cant sync anything my computer has the files and are showing the files but when i switch to my iphone its not...

508 Views

0 replies

0 likes

  • 508 Views
  • 0 replies
  • 0 likes

Sound is very low on individual song

One particular song on an album plays very low...I have Spotify on my iPhone 6S....all songs play normally, one song on the same album plays very low....I have tried many things as suggested in the community but nothing works. Help!

Newbie

One particular song on an album plays very low...I have Spotify on my iPhone 6S.... all songs play normally, one song on the same album plays very low....I have tried many things as suggested in the...

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes