iOS (iPhone, iPad)

Can not transfer iTunes playlists to Spotify

Spotify keeps finding another device, and someone else's music begins in the middle of listening

I am concerned my Spotify account has been hacked in some way? When I am listening/streaming music, my Spotify (both on my Iphone or Macbook) will display a message that says 'Now listening on [some device that isn't mine]' and a new playlist with so...

App on iPhone

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help? Should add that I have been using the iPhone app for some time but de...

Spotify premium and sonos

I've updated my Spotify to premium so I can play it through my sonos but it is still telling me it still isn't updated to premium does it usually take a while to update? Or do I have an issue thanks in advance

iPhone app

I just installed Spotify Premium from my MacBook now I can not access it on iPhone. When I sign in I get the Error: You've already created an account from this email. Can you help?

spotify on ipod touch 128gb: regularly losing downloaded songs!

I am a long time premium account holder and recently bought a 128gb 6th gen ipod touch to take more music with me on the go. To do so I have created a number of playlists of my favourite artists and downloaded these to the device for use (the "availa...

Cellular Data Toggle in iOS App Not Working

If the cellular data toggle is turned off within the iOS app, cellular data is still used when listening to playlists that have been downloaded on wifi. This is a major bug in the Spotify iOS app (I am using the latest app update too). I would cautio...

Problem while playing ads that causes app to hang

I've been using Spotify for a couple years now and have always loved it. I purchased an iPhone 6s Plus recently and connected Spotify to my phone. All was well and good for a while, but recently I've encountered a bug that causes the app to hang occa...

An error ocurred try again message while at home page iphone 6plus

iOS 10.1.1

Old account old hamburger menu new account new menu bar same app version

When i use my old spotify account i still have the hamburger menu but when i switch to my new account i get the new menu bar at the bottom. My old account has premium so i don't want to use the new account but i also want the new menu bar so how can ...

playlist folder just vanished

Hello, Last week a whole folder of playlists has just vanished. I tried to look for it everywhere but I could not find it. I even looked for the playlists in the "recover a playlist" session on the website. They don't appear there either. The folder ...

Browse not working on iOS 6 device

Hi, I use an old iPod touch as part of a stereo system to use Spotify but over the past weeks have been seeing features not working on it. For example, the images for playlists disappeared earlier this month and now I am just stuck on a loading icon ...

Why I can't see the same music of my mac on iPhone

Hi, I usually use the desktop version of my mac when I'm working on my computer. For some reason on the mac version I can listen to more albums than my iPhone version. Specifically the acoustic album of Los Amigos Invisibles. Most likely the same thi...

Do not remember password I used for my account

I got a replacement phone and I can't remember the email I used for my account and the bank is charging me

My Premium account didn't activate

I paid thru gcash and it deduct in my account but my spotify account didn't active.Need help

How can I get a notification when friend shares song?

I have enabled notifications for Spotify from my iPhone and PC web browser but I don't get any kind of iPhone notification, Spotify email to my email account, or notification w/in Spotify when a friend sends me a song or album. How do I enable this? ...

Issues with Kanye West - Fade only present on mobile

I have spotify premium and have saved the whole Life of Pablo album and downloaded my song library to my phone. For some reason when, only when playing through mobile, Fade is a second copy of Facts. This glitch is not present when playing through my...

Finding someone's playlist on a mobile phone

I'm trying to find a coworker's playlist on my phone and every time I search for the name they gave me I get an error screen. Help?

Local Files

My laptop has said that my local files (playlist) downloaded. When I try to download the playlist onto my phone, it isn't downloading. It usually says 'waiting to download' or simply doesn't change. I left it to download and came back 3 hours later a...