iPhone Overseas error

[calvin16373]

I have a premium account and use the service across several devices however I can't log in to Spotify on my iPhone. Every time I try I get a message saying Spotify is only valid overseas for 14 days. The account is australian and the phone is australian so I don't understand the issue. I've tried deleting the app and restarting but to no avail. Ideas?

[Jacob]

Hey @calvin16373, welcome to the Spotify Community!

Is there a chance you are using a VPN on your phone? That would miscommunicate your location with Spotify and cause it to think you are abroad.

If you aren't sure, go to https://www.maxmind.com/en/locate-my-ip-address on your phone and tell me what it says your location is.

Hopefully this problem shouldn't be too hard to fix 🙂

[calvin16373]

It says Australia.

[Jacob]

@calvin16373,

Okay, could you tell me where your Spotify account says you are located?

[SnijSpotify]

Does this mean we can't use Spotify when we are abroad?

What about holidays?

[Jacob]

@SnijSpotify,

Yeah, you cannot use Spotify Free abroad for more than 14 days, but Spotify Premium can be used abroad unrestricted. For more information, check out this link: https://support.spotify.com/account_payment_help/account_settings/travel-with-spotify/

Happy listening 🙂

[SnijSpotify]

Ah, I have premium, thanks.