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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30356 Views

40 replies

9 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

94916 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

985 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293738 Views

60 replies

15 likes

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  • 60 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123703 Views

19 replies

38 likes

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Only followed artists appearing in My Libary>Artists>Albums

I am pretty sure that I was able to see all artists and their albums under my library, as of today, it has been switched to only artists I am following.Unless I am mistaken this wasn't the case before, would really appreciate if anyone knows of a way...

Casual Listener

I am pretty sure that I was able to see all artists and their albums under my library, as of today, it has been switched to only artists I am following. Unless I am mistaken this wasn't the case b...

295 Views

0 replies

0 likes

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Trying to reset password and it keeps telling me form has expired to try again .

Hiya I'm trying to reset password in getting the reset password email but when I try to reset its telling me my firm has expired to try again . I've tried loads of times but nothing happening is anybody else finding this problem thanks

Newbie

Hiya I'm trying to reset password in getting the reset password email but when I try to reset its telling me my firm has expired to try again . I've tried loads of times but nothing happening is anyb...

Yemile

Newbie

533 Views

1 replies

0 likes

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Synced songs won't show

Hi I bought a song on iTunes, and I synced it to my computer ( mac ) and put it in my playlist. When I try to look after the song on my phone ( iPhone 6S ) it won't show, and when I try to play it through my computer to my phone it says "song unavail...

Newbie

Hi I bought a song on iTunes, and I synced it to my computer ( mac ) and put it in my playlist. When I try to look after the song on my phone ( iPhone 6S ) it won't show, and when I try to play it th...

295 Views

0 replies

0 likes

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Spotify cannot be started when using wifi

Spotify is working on my iPhone 6 using 4g. No problem. As soon I use it on my WiFi, it cannot be started. This is since a fee weeks. Can somebody help ?

Newbie

Spotify is working on my iPhone 6 using 4g. No problem. As soon I use it on my WiFi, it cannot be started. This is since a fee weeks. Can somebody help ?

444 Views

0 replies

1 likes

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Songs that are downloaded will not play offline

Hello, I have searched for a solution to my problem but have not yet found one. About a month ago I lost the ability to play songs while offline. I have tried everything. I do not have more than 3,333 songs.I only use Spotify on my iPhone and desktop...

Music Fan

Hello,   I have searched for a solution to my problem but have not yet found one.  About a month ago I lost the ability to play songs while offline.  I have tried everything.  ...

UncleLawSchool

Music Fan

483 Views

2 replies

0 likes

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iPhone /iPad

Hi I have Spotify on my iPhone but couldn't find how to connect my cccount to my iPad ? Can I do this or do I need to have two sperate accounts ??

Newbie

Hi I have Spotify on my iPhone but couldn't find how to connect my cccount to my iPad ? Can I do this or do I need to have two sperate accounts ??       

338 Views

0 replies

0 likes

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Followed Artists

Hi just set filter "downloads" with swiping down in my music/artists.Now I cant reset the filter, cant see the followed artists any more?All I get now is the the information the followed artist will show up here...Any Chance to get this fixed without...

Newbie

Hi   just set filter "downloads" with swiping down in my music/artists. Now I cant reset the filter, cant see the followed artists any more? All I get now is the the information the followed...

Rodrigo

Community Legend

503 Views

1 replies

0 likes

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Wrong song order in albums

Hi, I started a trial today. I noticed that in some albums the order is wrong. I'm not sure it's related with the shuffle option, as the problem is not only the order in which the songs are played but the order in which they are listed. In any case I...

Visitor

Hi,   I started a trial today. I noticed that in some albums the order is wrong. I'm not sure it's related with the shuffle option, as the problem is not only the order in which...

496 Views

0 replies

0 likes

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Spotify won't run on ipad 2

When I try to run the Spotify it just displays the logo on a black screen for about 5 secs then quits without any error message. My iPad 2 has iOS9.3.5. I can't find any help on here. Thanks in advance, Rod

Newbie

When I try to run the Spotify it just displays the logo on a black screen for about 5 secs then quits without any error message.  My iPad 2 has iOS9.3.5.   I can't find any help on here. ...

448 Views

0 replies

0 likes

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Solved!! Can't log into Spotify on my iPhone but can on my iPad.

Dear Spotifiers, A frind of mine is having a really odd issue log into his Spotify account on his iPhone 5s, the odd thing is that he do get connected on his iPad Air 2 with the same account. When he try to log on his iPhone he get error message that...

Casual Listener

Dear Spotifiers,   A frind of mine is having a really odd issue log into his Spotify account on his iPhone 5s, the odd thing is that he do get connected on his iPad Air 2  with the same a...

ADAU

Newbie

2520 Views

6 replies

1 likes

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Remotely control IOS spotify volume via Spotify on OSX

Hey, i tried alot of things, restart, reboot, settings. I searched the web like crazy.It is not possible to remotecontrol the volume of my ios spotify via the osx application. As I use my Ipad with speakers on it while working on my macbook on the ot...

Newbie

Hey, i tried alot of things, restart, reboot, settings. I searched the web like crazy. It is not possible to remotecontrol the volume of my ios spotify via the osx application.   As I use my ...

Hubo

Community Legend

871 Views

1 replies

0 likes

iOS
osx
problem
remote
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Solved!! Some song not in the song list in "your music"

I've downloaded the album from Noisettes a some weeks ago, but since a couple of days the songs won't be listed in the songs list in My Music. I've unsaved the album, then saved again and re-downloaded the app. Unfortunately none of it worked! What t...

Casual Listener

I've downloaded the album from Noisettes a some weeks ago, but since a couple of days the songs won't be listed in the songs list in My Music. I've unsaved the album, then saved again and re-download...

sonjastyle

Casual Listener

585 Views

1 replies

0 likes

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it wont allow me to listen to judt the music in my playlist, unwated songs added to my play queue

everytime I try to listen to a one of my playlists it plays the first song and then just adds a whole lot of other songs to my play queue and plays those and not my playlist

Newbie

everytime I try to listen to a one of my playlists it plays the first song and then just adds a whole lot of other songs to my play queue and plays those and not my playlist

441 Views

0 replies

0 likes

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Spotify is downloading all of my albums

In the last day or so, Spotify has randomly decided to download all of the songs in my library. Since I have the maximum number of songs saved, this is taking up most of the space on my phone! Is this a known problem?

Newbie

In the last day or so, Spotify has randomly decided to download all of the songs in my library. Since I have the maximum number of songs saved, this is taking up most of the space on m...

328 Views

0 replies

0 likes

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Solved!! Why am I seeing a Spotify Connect I don't recognize

Hello all!I went to connect my iOS device to a speaker and found a "Spotify connect" that I don't recognize. It has a concerning name (about pedophelia) - could this be someone within range of my home? Screen shot attached. Thanks in advance for the ...

Casual Listener

Hello all! I went to connect my iOS device to a speaker and found a "Spotify connect" that I don't recognize. It has a concerning name (about pedophelia) - could this be someone within range of my...

JeanetteIBCLC

Casual Listener

835 Views

2 replies

0 likes

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Solved!! Resetting password

Hi I have forgotten my Spotify password so can't log in. When I request to reset the password and follow the link, it comes up with "your form has expired please contact Spotify support ". Can anyone help please

Casual Listener

Hi I have forgotten my Spotify password so can't log in. When I request to reset the password and follow the link, it comes up with "your form has expired please contact Spotify support ". Can anyone...

Smales149

Casual Listener

1187 Views

2 replies

0 likes

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Menu bar moved to bottom?

My friend and I both have the iPhone 6 and are running the same version the latest one. His menu is at the bottom which looks a lot easier and nicer to use but mine is still on the side.Why is this and how do I get it to the bottom

Regular

My friend and I both have the iPhone 6 and are running the same version the latest one. His menu is at the bottom which looks a lot easier and nicer to use but mine is still on the side. Why is th...

Tman69

Newbie

7430 Views

9 replies

3 likes

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Over charged

I have gotten charged twice this month. I am a student and I got charged $4.99 as well as $9.99 for this month. I was wondering if I could get the $9.99 refunded?

Casual Listener

I have gotten charged twice this month. I am a student and I got charged $4.99 as well as $9.99 for this month. I was wondering if I could get the $9.99 refunded?

Maxim

Spotify Star

581 Views

3 replies

0 likes

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I cannot download spotify app on iphone 7.

I cannot download spotify app on iphone 7. The download symbol (square with circle) gets dreyed out and nothiung happens. I have tried to hard reset iPhone and log out of app store. Any good suggestions?

Newbie

I cannot download spotify app on iphone 7. The download symbol (square with circle) gets dreyed out and nothiung happens. I have tried to hard reset iPhone and log out of app store. Any good suggesti...

459 Views

0 replies

0 likes

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