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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

36758 Views

40 replies

10 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102136 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1284 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

298864 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125676 Views

19 replies

38 likes

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notification

Hello I subscribe to spotify premium I would like to follow the notifications of my artists as well as playlist by sms or by mail except that I do absolutely nothing I have selected all the notification boxes but this does not change anything Can you...

Casual Listener

Hello I subscribe to spotify premium I would like to follow the notifications of my artists as well as playlist by sms or by mail except that I do absolutely nothing I have selected all the notific...

MartinStoichkov

Community Legend

402 Views

1 replies

0 likes

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  • 1 replies
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offline music between platforms

I would like to download music to my MacBook for offline listening, but don't want to take up any space on my iphone. Can I have different lists of offline music between platforms? For example, can my list of offline music on my iphone be different f...

Visitor

I would like to download music to my MacBook for offline listening, but don't want to take up any space on my iphone.   Can I have different lists of offline music between platforms?  For...

kirashi

Community Legend

403 Views

1 replies

1 likes

  • 403 Views
  • 1 replies
  • 1 likes

Pay with ITunes credit

Hey everyone, I'd like to pay with my Itune's credit, but it doesn't work. I ever did it, and it worked. I can't pay with cards and so I don't know what to do. If you have a solution or something, I will accept it with pleasure.Thanks you.

Newbie

Hey everyone,   I'd like to pay with my Itune's credit, but it doesn't work. I ever did it, and it worked. I can't pay with cards and so I don't know what to do. If you have a solution or some...

Maxim

Spotify Star

383 Views

1 replies

0 likes

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  • 1 replies
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can't type or log in

I can't even log into my account because the text field won't let me type any text I've redownloaded the app and restarted my phone. I also have tried typing out my username and password from another app and copying it to paste it into the fields, bu...

Regular

I can't even log into my account because the text field won't let me type any text I've redownloaded the app and restarted my phone. I also have tried typing out my username and password from another...

radie_storm

Music Fan

1760 Views

5 replies

0 likes

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  • 5 replies
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Spotify disappears on screen after start

On my iphone, iPad and Galaxy Spotify disappears very fast from screen after start. The app is still open in den background but it's impossible to keep it on the screen.I have the problem since about 5 weeks. I have reinstalled Spotify several times,...

Casual Listener

On my iphone, iPad and Galaxy  Spotify disappears very fast from screen after start. The app is still open in den background but it's impossible to keep it on the screen. I have the problem sin...

beatperny

Casual Listener

960 Views

4 replies

0 likes

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Apple payment and EBANX payment

I had hired Spotify Premium by the App Store, but it gave error and couldn't hear any more offline, said my account was no longer premium. Yesterday I hired Spotify and started payment through the EBANX, now I am being charged twice! What do I do?

Newbie

I had hired Spotify Premium by the App Store, but it gave error and couldn't hear any more offline, said my account was no longer premium. Yesterday I hired Spotify and started payment through the EB...

Maxim

Spotify Star

599 Views

1 replies

0 likes

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Crashing after an ad plays

After an ad plays, we usually hear "now enjoy 30 minutes of ad-free music. It's at the part were he says 'minutes of ad-free' that the recording stutters, then the app crashes. I performed no steps for this issue because it seems like an app glitch t...

Newbie

After an ad plays, we usually hear "now enjoy 30 minutes of ad-free music. It's at the part were he says 'minutes of ad-free' that the recording stutters, then the app crashes.   I performed n...

johann3

Newbie

433 Views

1 replies

0 likes

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  • 1 replies
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I can't switch Facebook accounts on my iphone i keep logging me into the wrong account

I have two Facebook accounts, I've accidentally logged into Spotity when my second Facebook account and it automatically set up a new account, I've been trying to log back into my original account but the keeps logging my back into the new one!, i've...

Visitor

I have two Facebook accounts, I've accidentally logged into Spotity when my second Facebook account and it automatically set up a new account, I've been trying to log back in...

Jacob

Community Legend

431 Views

1 replies

0 likes

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  • 1 replies
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Bug causes the first played song to be stopped

Just a few seconds after you played the first song after launching Spotify, the song is skipped and paused.After that it never happens again until you restart Spotify and play a song.

Casual Listener

Just a few seconds after you played the first song after launching Spotify, the song is skipped and paused. After that it never happens again until you restart Spotify and play a song.

395 Views

0 replies

0 likes

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why i can't find the Korean song but my friend in Hong Kong can search it and play the song?

I have been Australia for one year. My friend in Hong Kong can search some Korean song for example Twice's TT but i cant. I can't even serach this singer. I am a big Korean fans. Can someone can slove this problem for me?

Newbie

I have been Australia for one year. My friend in Hong Kong can search some Korean song for example Twice's TT but i cant. I can't even serach this singer. I am a big Korean fans. Can someone can slov...

Maxim

Spotify Star

846 Views

1 replies

0 likes

WhynoKoreansong
  • 846 Views
  • 1 replies
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Solved!! It's playing the next song, but I don't want to

Hi guys,I have a premium subscription.When I play a whole album, radio, etc and I click on next they play the next song and shows a message saying - Playing from up next.Screenshot

Visitor

Hi guys, I have a premium subscription. When I play a whole album, radio, etc and I click on next they play the next song and shows a message saying - Playing from up next. Screenshot

euancarmichael

Regular

698 Views

1 replies

0 likes

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error with music itself

I was listening to Pinodyne's album "PINOcchio", but then many of the songs have random noise that kills the vibe. At first, I thought it was the music itself, but then when I listen to it on youtube, it was clear. Is there a problem with my computer...

Casual Listener

I was listening to Pinodyne's album "PINOcchio", but then many of the songs have random noise that kills the vibe. At first, I thought it was the music itself, but then when I listen to it on yo...

317 Views

0 replies

0 likes

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My spotify won't even open to play music after I log in?

Alright, I've even went as far as to creating a new premium account because this issue is that deep for me. I got the new IPhone 7 plus a week ago and downloaded spotify and once I log in and try to play music it stops working. I deleted and reinstal...

Newbie

Alright, I've even went as far as to creating a new premium account because this issue is that deep for me. I got the new IPhone 7 plus a week ago and downloaded spotify and once I log in and try to ...

329 Views

0 replies

0 likes

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Freezing with Star Wars Ads

Hi,I always gets freezing with Star Wars Rougue One. Even I hit reload or OK, nothing happen, so I have to restarts everytime when this Ads comes on....Does anybody has same situation? Thanks,

Newbie

Hi, I always gets freezing with Star Wars Rougue One. Even I hit reload or OK, nothing happen, so I have to restarts everytime when this Ads comes on.... Does anybody has same situation? ...

375 Views

0 replies

0 likes

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Artists in sidebar

All my saved artists suddenly disappeared except for The Kooks. And even when i click on it I don't go to my The Kooks songs, instead i go to the main screen of the band like if i had searched it. I have already logged off and logged in.

Newbie

All my saved artists suddenly disappeared except for The Kooks. And even when i click on it I don't go to my The Kooks songs, instead i go to the main screen of the band like if i had searched it. I ...

armaan92

Casual Listener

474 Views

1 replies

0 likes

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  • 1 replies
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Massive Data Usage From Spotify

Ive been a loyal paying Spotify user since its earliest days.Recently Spotify has begun using massive amounts of data on my cell data service. Just this morning over a pair of 15 minute drives I was streaming music (which I've done for years and neve...

Newbie

Ive been a loyal paying Spotify user since its earliest days. Recently Spotify has begun using massive amounts of data on my cell data service. Just this morning over a pair of 15 minute drives I ...

443 Views

0 replies

0 likes

  • 443 Views
  • 0 replies
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Solved!! Synching offline music to iPod Classic

Is there a way to sync my offline music to my iPod Classic? I only found a way to sync my local files (from iTunes) to iPod but I want also my offline music from spotify on my iPod. Thanks, Tom

Newbie

Is there a way to sync my offline music to my iPod Classic?   I only found a way to sync my local files (from iTunes) to iPod but I want also my offline music from spotify on my iPod. &nbs...

az-riel

Newbie

48200 Views

6 replies

0 likes

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connecting account on phone

when i log into my account on my phone it is not the same profile as my computer. i have had a profile for a while now and have many playlists downloaded but it is not coming up when i log onto my account on my iphone app. Any thoughts?

Visitor

when i log into my account on my phone it is not the same profile as my computer. i have had a profile for a while now and have many playlists downloaded but it is not coming up when i log onto my ac...

Nico

Community Legend

438 Views

1 replies

0 likes

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  • 0 likes