Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
232013 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Visitor
113445 Views
116 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
442383 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Newbie
303666 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hi thereWhen I download a playlist on one iphone it is automatically downloaded onto mysecond device. How can I stop that?Thanks alot guys
Hi there When I download a playlist on one iphone it is automatically downloaded onto mysecond device. How can I stop that? Thanks alot guys
Community Legend
379 Views
1 replies
0 likes
So I have upgraded to the premium Spotify family account and added 2 members of family to my account but when I listen to my own Spotify and another member of my family play a song on their Spotify it stops my music.
So I have upgraded to the premium Spotify family account and added 2 members of family to my account but when I listen to my own Spotify and another member of my family play a song on their Spotify i...
Newbie
513 Views
2 replies
0 likes
Ipad Mini 2 (iOS 10.1.1): Spotify app has a major design bug in Portrait mode (cuts "repeat" and "more" buttons/functions), and layout isn't centred in Landscape mode.
Ipad Mini 2 (iOS 10.1.1): Spotify app has a major design bug in Portrait mode (cuts "repeat" and "more" buttons/functions), and layout isn't centred in Landscape mode.
Casual Listener
627 Views
2 replies
0 likes
Since when is the song "Timber" related to Christmas songs?!?! If you're going interrupt an album or playlist to play suggested songs, make sure that they're relevant to the active playlist!!!
Since when is the song "Timber" related to Christmas songs?!?! If you're going interrupt an album or playlist to play suggested songs, make sure that they're relevant to the active playlist!!!
375 Views
0 replies
1 likes
Hi there,I can log in in my Spotify premium account but can't start (or even don't find) the web player. Unfortunately, I can't install other browsers or the App. Any ideas?
Hi there, I can log in in my Spotify premium account but can't start (or even don't find) the web player. Unfortunately, I can't install other browsers or the App. Any ideas?
Community Legend
539 Views
1 replies
0 likes
Hi:) I think i have missed an update, where all the "menus" is at the bottom of the screen. My friends which has the same phone as me (iphone 6) has this feature. Anyone that knows what to do?
Hi:) I think i have missed an update, where all the "menus" is at the bottom of the screen. My friends which has the same phone as me (iphone 6) has this feature. Anyone that knows what to do?
Not applicable
1160 Views
9 replies
0 likes
This pertains to a premium account in good standing. Before I was able to click on the artist category in "your library" and it grouped all downloaded albums from each artist in one list. Same for the song category, which would have every song downlo...
This pertains to a premium account in good standing. Before I was able to click on the artist category in "your library" and it grouped all downloaded albums from each artist in one list. Same for th...
Newbie
637 Views
1 replies
0 likes
Hi community,ich kann einige Lieder nicht abspielen! Das nervt langsam echt. Spotify läuft bei mir einwandfrei, bloß kann ich einige Lieder (zb. 187 palmen aus plastik) nicht abspielen! Da steht: ,,Song nicht verfügbar, du kannst aber das Radio basie...
Hi community, ich kann einige Lieder nicht abspielen! Das nervt langsam echt. Spotify läuft bei mir einwandfrei, bloß kann ich einige Lieder (zb. 187 palmen aus plastik) nicht abspielen! Da steht: ,...
1509 Views
0 replies
1 likes
Hi. I have noticed that with certain artists the songs get to approx 2 - 3 seconds from the end of the track then stops and won't go to the next song unless I hit the next button. This is most noticeable with kasabian or oasis, along with random song...
Hi. I have noticed that with certain artists the songs get to approx 2 - 3 seconds from the end of the track then stops and won't go to the next song unless I hit the next button. This is most...
434 Views
0 replies
0 likes
Randomly when I use my spotify account the song changes from what I am playing to a random song I have never heard before, and a little screen pops up that says "Continue playing on iPhone" which leads me to believe someone else is logged into my acc...
Randomly when I use my spotify account the song changes from what I am playing to a random song I have never heard before, and a little screen pops up that says "Continue playing on iPhone" which lea...
Casual Listener
1367 Views
1 replies
0 likes
Hi I'm searching for the 1983 Kim Carnes album Cafe Racers, does Spotify know if this album will be available in the artist catalog? Thank you so much
Hi I'm searching for the 1983 Kim Carnes album Cafe Racers, does Spotify know if this album will be available in the artist catalog? Thank you so much
351 Views
0 replies
0 likes
I have the premium version and when I go offline random songs will be missing a 10-20 second chunk of the song near the start. Once I move the slider forward a bit it will continue to play
I have the premium version and when I go offline random songs will be missing a 10-20 second chunk of the song near the start. Once I move the slider forward a bit it will continue to play
284 Views
0 replies
0 likes
Hi, I have a premium account which I required though vodephone as part of my contract deal and it suddenly started saying I have the free version! I've tried all the troubleshooting and nothing seems to work! Can any one solve this?
Hi, I have a premium account which I required though vodephone as part of my contract deal and it suddenly started saying I have the free version! I've tried all the troubleshooting and nothing seems...
Spotify Star
347 Views
1 replies
0 likes
Casual Listener
485 Views
2 replies
0 likes
My phone won't play music while I'm offline. What's the problem?
My phone won't play music while I'm offline. What's the problem?
311 Views
0 replies
0 likes
hi got all my apps on new iphone 7. im logged in on spotify but not as a premiem usermy old iphone 6 still has all my playlists and premiem membership as does my computer. any ideas as to how i can update this on new phone 7 ? thanks i advance rick .
hi got all my apps on new iphone 7. im logged in on spotify but not as a premiem user my old iphone 6 still has all my playlists and premiem membership as does my computer. any ideas as to how i can...
Community Legend
479 Views
1 replies
0 likes
Why I don't have the configuration icon on my Display ?... so I can't use the equalizer... tks in advance !
Why I don't have the configuration icon on my Display ?... so I can't use the equalizer... tks in advance !
Community Legend
380 Views
1 replies
0 likes
Why a can't open Spotify in my iPhone 6s?
Why a can't open Spotify in my iPhone 6s?
Community Legend
541 Views
1 replies
0 likes
Ok, I've logged out and in, and uninstalled and reinstalled Spotify on my iPhone 5s. I wanted to undownload some artists from my phone, so I put the filter on "Downloads", because I didn't feel like really scrolling. I undownload all the artists, but...
Ok, I've logged out and in, and uninstalled and reinstalled Spotify on my iPhone 5s. I wanted to undownload some artists from my phone, so I put the filter on "Downloads", because I didn't feel like ...
269 Views
0 replies
0 likes
Guys need help. Set up 99p for 3 month premium but now have a different phone. Cannot log in to old account or retrieve old password.I have now set up a new account under same PayPal payment method but it is only giving me the free subscription.Am I ...
Guys need help. Set up 99p for 3 month premium but now have a different phone. Cannot log in to old account or retrieve old password. I have now set up a new account under same PayPal payment meth...
Casual Listener
727 Views
5 replies
0 likes
