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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

235312 Views

56 replies

13 likes

  • 235312 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158082 Views

507 replies

108 likes

  • 158082 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108111 Views

19 replies

38 likes

  • 108111 Views
  • 19 replies
  • 38 likes

impossible de lire ma musique telechargée ..

Bonjour a tous voila j'ai un soucis de lecture depuis plus de 3 mois et je n'ai toujours pas trouvé la solution alors je me tourne vers vous la communauté pour que vous puissiez m'aider. Voila comme vous pourrez le voir plus bas je n'arrive plus a ec...

Newbie

Bonjour a tous voila j'ai un soucis de lecture depuis plus de 3 mois et je n'ai toujours pas trouvé la solution alors je me tourne vers vous la communauté pour que vous puissiez m'aider. Voila comme ...

444 Views

0 replies

0 likes

  • 444 Views
  • 0 replies
  • 0 likes

Battery death deletes music

This has happened twice in the last week; whilst listening to Spotify my phone ran out of battery. When I charged it back up and reopened Spotify, I had to log back in and re-download all my music that I had already on my device before my phone had d...

Casual Listener

This has happened twice in the last week; whilst listening to Spotify my phone ran out of battery. When I charged it back up and reopened Spotify, I had to log back in and re-download all my music th...

marlonsphere

Roadie

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

[iOS][Other] iPhone app freezes when opened without wifi or 4G service.

I have premium, have for quite awhile, and until now, everything about both the iOS app and desktop app have worked great. But recently whenever I get in my car and go to play something already downloaded to listen to offline, the app freezes. It jus...

Newbie

I have premium, have for quite awhile, and until now, everything about both the iOS app and desktop app have worked great. But recently whenever I get in my car and go to play something already downl...

386 Views

0 replies

0 likes

iOS
Other
  • 386 Views
  • 0 replies
  • 0 likes

Solved!! iPhone log in fails

I cannot log in to Spotify on my iPhone. I get the following messages when I try to log in. "Login failed You've already created an account with this email address." And when I try to log in via Facebook it comes up with Error 404.

Casual Listener

I cannot log in to Spotify on my iPhone. I get the following messages when I try to log in.   "Login failed   You've already created an account with this email address."   And wh...

NoAlFracking

Casual Listener

729 Views

2 replies

0 likes

  • 729 Views
  • 2 replies
  • 0 likes

Log on issues

I just got a new i phone and when I created the app and went to log on. A message pops up saying I already have an account. I mean thanks for stating the obvious, that's why I clicked "log on" not "create an account", but why won't it let me in. My p...

Newbie

I just got a new i phone and when I created the app and went to log on. A message pops up saying I already have an account. I mean thanks for stating the obvious, that's why I clicked "log on" not "c...

osornios

Spotify Star

390 Views

2 replies

0 likes

  • 390 Views
  • 2 replies
  • 0 likes

Solved!! [Daily Mix] Why did 4 of my Daily Mixes disappeared?

Hello! When I first saw the Daily Mix feature, I had 6 Mixes. Except for one, all of them were representative of different styles of music that I usually listen to, so I loved them all and planned to listen to them all. I was very happy with what the...

Music Fan

Hello!  When I first saw the Daily Mix feature, I had 6 Mixes. Except for one, all of them were representative of different styles of music that I usually listen to, so I loved them all and pla...

Spook404

Casual Listener

24248 Views

35 replies

9 likes

bug
disappearing
  • 24248 Views
  • 35 replies
  • 9 likes

Solved!! [Daily Mix] Does the algorithm recognize skipping as an input?

When I'm listening to a Daily Mix and I immediately skip a song to the next (without disliking it explicitly), is this just the same as if I'd have listened to the end, or is this something the algorithm can recognize as "oh, he skipped this song, so...

Music Fan

When I'm listening to a Daily Mix and I immediately skip a song to the next (without disliking it explicitly), is this just the same as if I'd have listened to the end, or is this something the ...

CrisH

Regular

6074 Views

5 replies

12 likes

algorithm
  • 6074 Views
  • 5 replies
  • 12 likes

Solved!! playlist on iphone won't change the order that was set on laptop

hello my name is rebecca and i have a problem concerning my playlist on my iphone 5s: I changed the order of a playlist on my laptop (since this isnt possible on the iphone) and updated spotify on the iphone but nothing happened.I tried again, then d...

Casual Listener

hello my name is rebecca and i have a problem concerning my playlist on my iphone 5s: I changed the order of a playlist on my laptop (since this isnt possible on the iphone) and updated spotify on th...

Aldri

Casual Listener

14054 Views

4 replies

1 likes

  • 14054 Views
  • 4 replies
  • 1 likes

Solved!! unknown device showing and unknown songs listed in "recently Played" section

Hi! The "RealUChicha" shown below appeared as an available device; I do not own a console! I changed my password, purged al offline devices and forced sign out for all, yet when I restarted spotify this ps4 still remains. Also, some songs I never eve...

Casual Listener

Hi!   The "RealUChicha" shown below appeared as an available device; I do not own a console! I changed my password, purged al offline devices and forced sign out for all, yet when I restar...

Alexelmagnifico

Casual Listener

1621 Views

2 replies

0 likes

  • 1621 Views
  • 2 replies
  • 0 likes

Boa tarde!

Já tinha conta criada no Spotify faz algum tempo, no entanto aderi a um tarifário no telemóvel que oferecia o pacote Spotify premium durante uns meses, acontece que agora mesmo abrindo o link que a rede telefônica envia aos clientes para poder aderir...

Newbie

Já tinha conta criada no Spotify faz algum tempo, no entanto aderi a um tarifário no telemóvel que oferecia o pacote Spotify premium durante uns meses, acontece que agora mesmo abrindo o link que a r...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

There is no my mixtape in my app.

On my iPhone there is no such point as "my mixtape" or as it is in german "dein mixtape".I am using spotify for half a year now, so the too short using is probabely not the issue. (iOS 8.4.1 this maybe the reason?) Thanks!

Casual Listener

On my iPhone there is no such point as "my mixtape" or as it is in german "dein mixtape". I am using spotify for half a year now, so the too short using is probabely not the issue.  (iOS 8.4.1...

ChilaChan

Casual Listener

694 Views

5 replies

0 likes

  • 694 Views
  • 5 replies
  • 0 likes

How do we use the family Spotify with only 1 email

Hoping someone can help. We have signed up for the Family Spotify package so we can access our playlist on dads phone, mums phone, iPad, iPod. However when we create accounts we have to use different emails. The problem is we don't have different ema...

Newbie

Hoping someone can help. We have signed up for the Family Spotify package so we can access our playlist on dads phone, mums phone, iPad, iPod. However when we create accounts we have to use different...

Maxim

Spotify Star

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Bottom Navigation Not Showing on iOS for Certain Accounts

I have a member on my family plan that that was originally a free subscriber but converted to the family plan, upgrading the same account. Her Spotify app on iOS shows the old side menu bar, not the bottom menu bar. Spotify version is 6.5.0.1665, the...

Newbie

  I have a member on my family plan that that was originally a free subscriber but converted to the family plan, upgrading the same account. Her Spotify app on iOS shows the old side menu bar, ...

Maxim

Spotify Star

771 Views

1 replies

0 likes

iOS
menu
navigation
  • 771 Views
  • 1 replies
  • 0 likes

App on iPhone 6 shuts down constantly, especially when trying to sync files for off-line use

App on iPhone 6 shuts down constantly, especially when trying to sync files for off-line use. This issue started over a year ago and Apple tells me that it's an issue with the Spotify app and not the phone. I've tried re-installing spotify twice, but...

Newbie

App on iPhone 6 shuts down constantly, especially when trying to sync files for off-line use.  This issue started over a year ago and Apple tells me that it's an issue with the Spotify app and n...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
  • 0 likes

Slow sync/download songs ios 9.3.3 Spotify 6.5 help

i just upgraded my internet connection to 150 mbs/s but spotify keeps downloading very slow, i think im downloading 5 mbs/min , any help? i tried uninstall the app, but stay the same

Visitor

i just upgraded my internet connection to 150 mbs/s but spotify keeps downloading very slow, i think im downloading 5 mbs/min , any help? i tried uninstall the app, but stay the same

user-removed

Not applicable

569 Views

3 replies

0 likes

  • 569 Views
  • 3 replies
  • 0 likes

Local files not showing on iPhone

I have added 2 albums into Spotify as local files. Both from the same external harddrive where they've been stored for ages. Both albums are not on Spotify (or not in the UK at least). Would like to listen to both on my iPhone. Have made a playlist f...

Newbie

I have added 2 albums into Spotify as local files.  Both from the same external harddrive where they've been stored for ages.  Both albums are not on Spotify (or not in the UK at least). &...

469 Views

0 replies

1 likes

  • 469 Views
  • 0 replies
  • 1 likes

No connection on certain networks

The problems started after the recent update from Spotify. I have two computers running on OSX and an Android phone. Everything works fine when I use any Wi-Fi network outside my home (both computers and cell phone). But when I try using it on my com...

Newbie

The problems started after the recent update from Spotify.   I have two computers running on OSX and an Android phone. Everything works fine when I use any Wi-Fi network outside my home (...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

No menu on the bottom on screen!

I'm not able to get my menu on the bottom on the app when I'm logged on with my account!But it works when I'm logged on with another account on the same phone!How to solve this problem??

Newbie

I'm not able to get my menu on the bottom on the app when I'm logged on with my account! But it works when I'm logged on with another account on the same phone! How to solve this problem??

Maxim

Spotify Star

480 Views

1 replies

1 likes

  • 480 Views
  • 1 replies
  • 1 likes

Album cannot be played

I went to play a recently played album (Marianas Trench-Astoria) and the album cover comes up, but there are "no playable songs listed" and even if I search the album I can't find it or any of the songs on it.

Newbie

I went to play a recently played album (Marianas Trench-Astoria) and the album cover comes up, but there are "no playable songs listed" and even if I search the album I can't find it or any of the so...

nilla101

Newbie

806 Views

5 replies

0 likes

  • 806 Views
  • 5 replies
  • 0 likes

Spotify Premium via ITunes

Hi, i have bought via ITunes my monthly subscripion. I have Payed it and Every Time its ok and it Works. But today in the spotify App, it is still spotify free and Not Premium. I have closed the App, i have logged out and on, i have tried it on the C...

Newbie

Hi, i have bought via ITunes my monthly subscripion. I have Payed it and Every Time its ok and it Works. But today in the spotify App, it is still spotify free and Not Premium. I have closed the App,...

Maxim

Spotify Star

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes