Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

Playlist sorting options

For some reason, my Spotify-app has decided to list all the songs in my list "Favorites" starting with the song I added in 2010. Earlier, it listed the songs, having the song I added last appear first. How come this has changed all of a sudden? I hav...

  • Newbie
  • For some reason, my Spotify-app has decided to list all the songs in my list "Favorites" starting with the song I added in 2010. Earlier, it listed the songs, having the song I added last appear firs...
  • deLuXe83
  • Newbie
  • 334 Views
  • 1 replies
  • 1 likes
  • 334 Views
  • 1 replies
  • 1 likes

Not playing songs from the artist

Used to it would play only the songs on the station or only the songs in the album but now it doesn't do that it plays 1 or 2 songs that you want then ad then artists like lady Gaga or Rihanna or pink just **bleep** like that out of nowhere for 7 or ...

  • Casual Listener
  • Used to it would play only the songs on the station or only the songs in the album but now it doesn't do that it plays 1 or 2 songs that you want then ad then artists like lady Gaga or Rihanna or pin...
  • 604 Views
  • 0 replies
  • 0 likes
  • Help
  • 604 Views
  • 0 replies
  • 0 likes

Solved!! Using up all of my iPhone memory!!! Help!

I am new to Spotify. I believe I have not turned on any "download" options for Spotify to my iPhone 6, however it is using the majority of my memory and now I cannot take photos or add anything to my phone. What can I do without getting rid of this a...

  • Casual Listener
  • I am new to Spotify. I believe I have not turned on any "download" options for Spotify to my iPhone 6, however it is using the majority of my memory and now I cannot take photos or add anything to my...
  • Kharris75
  • Casual Listener
  • 1045 Views
  • 4 replies
  • 1 likes
  • 1045 Views
  • 4 replies
  • 1 likes

Solved!! I have a premium account which works on my mac but not on my i phone as im out of the country

Hi, I have been using my premium account on my mac book for years, no problem, but i can not download the app to my iphone or use it by logging on via my iphone as I'm not in the UK.I have a premium account as I'm often not in the UK and obviously wa...

  • Casual Listener
  • Hi,   I have been using my premium account on my mac book for years, no problem, but i can not download the app to my iphone or use it by logging on via my iphone as I'm not in the UK. I have...
  • jimwhitt
  • Casual Listener
  • 424 Views
  • 2 replies
  • 0 likes
  • 424 Views
  • 2 replies
  • 0 likes

Solved!! Wipe all my music on iPhone/iPad etc

I'm a bit frustrated. I have old music which I downloaded and also downloaded for offline listening from Spotify. Looking to wipe music from iPhone and iPad. how in the world do I wipe out all this music and begin like it's the first time using the s...

  • Newbie
  • I'm a bit frustrated.  I have old music which I downloaded and also downloaded for offline listening from Spotify.  Looking to wipe music from iPhone and iPad.   how in the world do ...
  • crematedman
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Possible bug?

I have premium but I want to listen to my workout album and the first song that plays is on the album like normal but every song after that is on a different album how do I fix this problem?

  • Newbie
  • I have premium but I want to listen to my workout album and the first song that plays is on the album like normal but every song after that is on a different album how do I fix this problem?
  • crematedman
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Won't play music over 3/4G IOS 10

in the last few days, I haven't been able to play any music over cellular data. I've had 4G, and have exceptional connection on all other data using apps, but Spotify doesn't connect. It constantly has the 'black connecting' bar at the bottom of my p...

  • Newbie
  • in the last few days, I haven't been able to play any music over cellular data. I've had 4G, and have exceptional connection on all other data using apps, but Spotify doesn't connect. It constantly h...
  • crematedman
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Solved!! Neues Abo in App erkennen

Hallo, ich habe spotify premium gebucht. In der App wird es allerdings nicht erkannt?

  • Newbie
  • Hallo, ich habe spotify premium gebucht. In der App wird es allerdings nicht erkannt?
  • crematedman
  • Community Legend
  • 421 Views
  • 1 replies
  • 1 likes
  • 421 Views
  • 1 replies
  • 1 likes

cannot upgrade to premium in the app (iphone 4s ios 9)

Good Afternoon, I tried finding a way to upgrade my account to premium within the spotify app on my phone, and that seems to not be possible anymore. Am I missing something? Please help if you can!

  • Newbie
  • Good Afternoon,   I tried finding a way to upgrade my account to premium within the spotify app on my phone, and that seems to not be possible anymore. Am I missing something? Please help if y...
  • crematedman
  • Community Legend
  • 247 Views
  • 1 replies
  • 1 likes
  • 247 Views
  • 1 replies
  • 1 likes

Spotify keeps logging off and musics are no longer available offline

HelloI have Spotify premium account and do the log in through my facebook account.Since last month, apparentely for no reason, when I start the Spotify app, it asks me to do the log in again. I do the log in through facebook, and suddenly all my offl...

  • Newbie
  • Hello I have Spotify premium account and do the log in through my facebook account. Since last month, apparentely for no reason, when I start the Spotify app, it asks me to do the log in again. I d...
  • crematedman
  • Community Legend
  • 274 Views
  • 1 replies
  • 1 likes
  • 274 Views
  • 1 replies
  • 1 likes

Unable to see some of friend's public playlistS

I can see a majority of their playlists, but they just created a few new ones that are public, but they don't show up when I go to their profile. I have tried reinstalling the app but they don't show up in my app on on the desktop version.

  • Newbie
  • I can see a majority of their playlists, but they just created a few new ones that are public, but they don't show up when I go to their profile. I have tried reinstalling the app but they don't s...
  • crematedman
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

download cannot be removed from device

I am using spotify on iOS. When I try to delete an audiobook I have downloaded before it doesent work. I choose the option "remove download" and the toggle button displays the correct setting but in front of every chapter the download symbol is still...

  • Newbie
  • I am using spotify on iOS. When I try to delete an audiobook I have downloaded before it doesent work. I choose the option "remove download" and the toggle button displays the correct setting bu...
  • crematedman
  • Community Legend
  • 198 Views
  • 1 replies
  • 1 likes
  • 198 Views
  • 1 replies
  • 1 likes

Solved!! Show newest songs first

Hi. I got a public playlist that is highly requested, with the newest music for a specific genre.I need help with the following: When I share my playlist, I want people to see the recently added songs first. For now, they see the first song added to ...

  • Casual Listener
  • Hi.   I got a public playlist that is highly requested, with the newest music for a specific genre. I need help with the following: When I share my playlist, I want people to see the r...
  • crematedman
  • Community Legend
  • 1693 Views
  • 4 replies
  • 0 likes
  • 1693 Views
  • 4 replies
  • 0 likes

Solved!! Lyrics

There used to be lyrics available to view on the PC but now you can't. Why did it get taken away? Can it please be brought back!?!? Also users should be allowed to upload lyrics to songs and if they do then they should be able to get a free week of s...

  • Newbie
  • There used to be lyrics available to view on the PC but now you can't. Why did it get taken away? Can it please be brought back!?!? Also users should be allowed to upload lyrics to songs and if they ...
  • Shepw
  • Regular
  • 2156 Views
  • 2 replies
  • 1 likes
  • 2156 Views
  • 2 replies
  • 1 likes

App keeps pausing music...?

I've noticed an issue with Spotify ever since I updated to iOS 10: for whatever reason, the app will randomly pause playback and (most of the time) cause the screen to instantly darken. It only requires me tapping the screen to bring it back, but I h...

  • Casual Listener
  • I've noticed an issue with Spotify ever since I updated to iOS 10: for whatever reason, the app will randomly pause playback and (most of the time) cause the screen to instantly darken. It only requi...
  • someonerandom
  • Casual Listener
  • 414 Views
  • 2 replies
  • 1 likes
  • 414 Views
  • 2 replies
  • 1 likes

Spotify Family-ID Apple

If i subscribe Spotify Family, should i have the same Apple ID on all the devices?

  • Newbie
  • If i subscribe Spotify Family, should i have the same Apple ID on all the devices?
  • Hubo
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Solved!! my playlist

Here's what we got from you: Just got a new I phone 7 and when I set up spotify on there, I ended up with some other Teri's playlist instead of mine. Please please please help me recoup mine as I spent hours putting it together.

  • Newbie
  • Here's what we got from you: Just got a new I phone 7 and when I set up spotify on there, I ended up with some other Teri's playlist instead of mine. Please please please help me recoup mine as I spe...
  • Shepw
  • Regular
  • 463 Views
  • 2 replies
  • 0 likes
  • 463 Views
  • 2 replies
  • 0 likes

Not able to sync offline tracks with iPod Nano

I know this has been addressed in this forum before, but I'm very frustrated with Spotify's inability to sync offline tracks to the iPod nano. Syncing offline tracks to mobile devices is one of the main reasons I purchased a Spotify Premium subscript...

  • Casual Listener
  • I know this has been addressed in this forum before, but I'm very frustrated with Spotify's inability to sync offline tracks to the iPod nano. Syncing offline tracks to mobile devices is one of the m...
  • paula25
  • Newbie
  • 7952 Views
  • 6 replies
  • 6 likes
  • 7952 Views
  • 6 replies
  • 6 likes

upgraded to iOS 10, spotify no longer able to play to Avantree Cara II over bluetooth

No problem prior to upgrading to play spotify over bluetooth to avantree cara II.plays apple music no problem, takes calls no problem.

  • Newbie
  • No problem prior to upgrading to play spotify over bluetooth to avantree cara II. plays apple music no problem, takes calls no problem.
  • tompiqacha
  • Newbie
  • 499 Views
  • 1 replies
  • 1 likes
  • 499 Views
  • 1 replies
  • 1 likes

IOS 7

Eu tenho um iphone 4 e não consigo instalá o aplicativo, pois informa que o apliticativo so funciona na versão ios8 ou superior.Como faço?

  • Newbie
  • Eu tenho um iphone 4 e não consigo instalá o aplicativo, pois informa que o apliticativo so funciona na versão ios8 ou superior. Como faço?
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes