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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • snoMell
  • Casual Listener
  • 35347 Views
  • 14 replies
  • 36 likes
  • 35347 Views
  • 14 replies
  • 36 likes

Superuser Contribution Local Files on IPhone 6

Hey, I just recently got a new phone and obviously installed Spotify on it as it's my default, go-to music app. But when I went to play songs on it, I noticed that my local files (which work fine on my laptop) are greyed out on my IPhone. I had the s...

  • Casual Listener
  • Hey, I just recently got a new phone and obviously installed Spotify on it as it's my default, go-to music app. But when I went to play songs on it, I noticed that my local files (which work fine on ...
  • MaryS
  • Roadie
  • 454 Views
  • 3 replies
  • 0 likes
  • local files on iphone
  • 454 Views
  • 3 replies
  • 0 likes

[iPhone SE] An error has occured

I'm getting "an error has occured". I tried reinstalling the app, deleting offline devices and restarting--all to no avail. Is there a solution?

  • Newbie
  • I'm getting "an error has occured". I tried reinstalling the app, deleting offline devices and restarting--all to no avail. Is there a solution?
  • BaldurPan
  • Newbie
  • 291 Views
  • 1 replies
  • 1 likes
  • 291 Views
  • 1 replies
  • 1 likes

I can't see friends to send messages

Hi all,I trying to send one song to my friends but I can't see my friends in the list in messages. I don't use facebook. I have only Spotify Friends. Note: in desktop app I can see my friends whitout problem. Many thanks.

  • Newbie
  • Hi all, I trying to send one song to my friends but I can't see my friends in the list in messages. I don't use facebook. I have only Spotify Friends.   Note: in desktop app I can see my fr...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Spotify doesn't work with wifi

Hi there. Four days ago before the last update on iPhone 6, my Spotify was working fine.But after I update it, every time I connect my iPhone to the wifi, my Spotify stop working

  • Newbie
  • Hi there. Four days ago before the last update on iPhone 6, my Spotify was working fine. But after I update it, every time I connect my iPhone to the wifi, my Spotify stop working
  • Maxim
  • Spotify Star
  • 725 Views
  • 5 replies
  • 0 likes
  • 725 Views
  • 5 replies
  • 0 likes

Spotify Battery Drain

I have a question, I have downloaded my my playlists. I am training for a 1/2 marathon and would like to listen to music for the run, do you think my battery on my I phone will be able to handle it?

  • Newbie
  • I have a question, I have downloaded my my playlists. I am training for a 1/2 marathon and would like to listen to music for the run, do you think my battery on my I phone will be able to handle it? ...
  • robske_110
  • Regular
  • 629 Views
  • 4 replies
  • 0 likes
  • 629 Views
  • 4 replies
  • 0 likes

Why limit the number of downloads?

I just download 1000 song's.So fast has reached the maximum?

  • Casual Listener
  • I just download 1000 song's. So fast has reached the maximum?
  • neillui1924
  • Casual Listener
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

[iOS] Offline Download Slow

After an Update or connecting my iPhone 6 via CarPlay (not sure which), I had to login again in the app an all my music was gone! Not enough it's taking at least a week to download all 1200 songs again because it is slow like **bleep** and downloadin...

  • Newbie
  • After an Update or connecting my iPhone 6 via CarPlay (not sure which), I had to login again in the app an all my music was gone! Not enough it's taking at least a week to download all 1200 songs aga...
  • MarShawnna26
  • Regular
  • 437 Views
  • 1 replies
  • 1 likes
  • 437 Views
  • 1 replies
  • 1 likes

Latest Spotify iOS update (today) breaks BMW Spotify integration in 'your library'

After updating spotify today, I've been having issues with the BMW integration. The integration still works but if I go to my library in the connected drive spotify app and then select "Artists" (which doesn't show how many artists I have saved, it d...

  • Casual Listener
  • After updating spotify today, I've been having issues with the BMW integration.  The integration still works but if I go to my library in the connected drive spotify app and then select "Artists...
  • woetersnoeter
  • Regular
  • 839 Views
  • 5 replies
  • 1 likes
  • 839 Views
  • 5 replies
  • 1 likes

Logging in to my account

Dear sportify i reset my password and it won't let me login on the app but it lets me log in on the website why can't I log in on the app karen

  • Regular
  • Dear sportify    i reset my password and it won't let me login on the app but it lets me log in on the website why can't I log in on the app   karen
  • Maxim
  • Spotify Star
  • 701 Views
  • 18 replies
  • 0 likes
  • 701 Views
  • 18 replies
  • 0 likes

Playlist interruption

Does anyone else have their playlist continuously cutt off by a song or album that says California Songs of Innocence??? It always does it to all of my playlists and even goes through during my calls!!! I don't ven like that song!!!

  • Newbie
  • Does anyone else have their playlist continuously cutt off by a song or album that says California Songs of Innocence??? It always does it to all of my playlists and even goes through during my calls...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

VoiceOver sucks with Spotify app

As a regular VoiceOver user, I notice that Spotify makes no effort to test their app for accessibility. There are tons of unlabled buttons, poor navigation issues, navigation gets stuck in various places. This shows that overall Spotify doesnot care ...

  • Casual Listener
  • As a regular VoiceOver user, I notice that Spotify makes no effort to test their app for accessibility. There are tons of unlabled buttons, poor navigation issues, navigation gets stuck in various pl...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

No "Podcasts & Videos" on iPod

Hi, funny thing: I can't find the "Podcasts & Videos" section on my iPod. On my Android Tablet it's available. Is there an explanation? Greetings (ipod 5G with Spotify 5.5.1 and iOS 9.3.1 Location: Germany)

  • Newbie
  • Hi,   funny thing: I can't find the "Podcasts & Videos" section on my iPod. On my Android Tablet it's available. Is there an explanation?   Greetings   (ipod 5G with Spotify ...
  • obiwan1219
  • Newbie
  • 871 Views
  • 2 replies
  • 0 likes
  • 871 Views
  • 2 replies
  • 0 likes

Spotify freeze loggin

Version 6.8.0IOS 10.1.1Issue : After updating Spotify, the app freezes after the first screen prompting you to log on or sign up.Steps taken to fix include: deleting and redownloading, resetting iPhone and than redownloading as well as redownloading ...

  • Newbie
  • Version 6.8.0 IOS 10.1.1 Issue : After updating Spotify, the app freezes after the first screen prompting you to log on or sign up. Steps taken to fix include: deleting and redownloading, resettin...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Vehicle entertain system does not work with Spotify playlists

I have ability to work from steering wheel or touch screen both pandora and iMusic from from iPhone 6s Plus. However, I must work Spotify from iPhone. I use usb connection. Prefer to work Spotify in vehicle from steering wheel or touch screen. Thank ...

  • Newbie
  • I have ability to work from steering wheel or touch screen both pandora and iMusic from from iPhone 6s Plus.  However, I must work Spotify from iPhone.  I use usb connection. Prefer to work...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Spotify crashes when opened from url scheme

Hello. Currently, I work on integration of Spotify into our app and I want to let users to open artist/album/track in Spotify app (if it is installed). I used to do that by opening url in this format: "spotify://{uri_retured_from_web_api}" and everyt...

  • Newbie
  • Hello. Currently, I work on integration of Spotify into our app and I want to let users to open artist/album/track in Spotify app (if it is installed). I used to do that by opening url in this f...
  • 428 Views
  • 0 replies
  • 0 likes
  • 428 Views
  • 0 replies
  • 0 likes

Browsing downloaded tracks by Artist / Album in offline mode

I use the mobile app almost exclusively in offline mode due to a share family data plan, and following a recent iOS update, I can no longer view my downloaded tracks by Artist / Album. The Artist and Album options under 'Your Library' now prompt me t...

  • Casual Listener
  • I use the mobile app almost exclusively in offline mode due to a share family data plan, and following a recent iOS update, I can no longer view my downloaded tracks by Artist / Album.    ...
  • ecwalsh91
  • Casual Listener
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Performance issue

Since the update to 6.8, I'm having issues with the performance of the app on my Ipod touch 5th gen. On a fresh start nothing is wrong, but after some minutes the issues appears. Scrolling is delayed by 4-5 seconds, selecting another song as well. Cl...

  • Casual Listener
  • Since the update to 6.8, I'm having issues with the performance of the app on my Ipod touch 5th gen. On a fresh start nothing is wrong, but after some minutes the issues appears. Scrolling is delayed...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Size of offline songs vs. iTunes

Hi everybody,in order not to have my iPhone too full (storage wise) I was wondering if a downloaded offline song of Spotify Premium is smaller than a song you have imported by iTunes on your iPhone.If it is smaller I would download them via Spotify a...

  • Newbie
  • Hi everybody, in order not to have my iPhone too full (storage wise) I was wondering if a downloaded offline song of Spotify Premium is smaller than a song you have imported by iTunes on your iPhone...
  • crematedman
  • Community Legend
  • 821 Views
  • 1 replies
  • 0 likes
  • 821 Views
  • 1 replies
  • 0 likes

Solved!! Delete offline songs/albums/playlists

Hi,probably a well known thing but I could not find it on this community.If you download something to access it offline and delete the download afterwards (e.g. podcasts) or remove the download-bar you don't get your mobile space back.So is there any...

  • Newbie
  • Hi, probably a well known thing but I could not find it on this community. If you download something to access it offline and delete the download afterwards (e.g. podcasts) or remove the download...
  • crematedman
  • Community Legend
  • 293 Views
  • 1 replies
  • 1 likes
  • 293 Views
  • 1 replies
  • 1 likes