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user-removed · 2016-01-24

Just upgraded to the family package and sent an invite to my fiancé and she can't log in.This is a problem we've had for two day's now.Any ideas of what's going on?

Bittencourt · 2016-01-25

Hi,

Please make sure she logs in using 'firstname.lastname' as username instead of her email.

Hope it helps!

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user-removed · 2016-01-25

That didn't work either 😕,looks like I'm going to just cancel this family plan after all,to much hassle.

Bittencourt · 2016-01-25

Before you do it, I suggest a last try with the contact form!

https://support.spotify.com/my-en/contact-spotify-support/

BittencourtSpotify Star

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