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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35756 Views
  • 15 replies
  • 36 likes
  • 35756 Views
  • 15 replies
  • 36 likes

Spotify does not work on Bluesound anymore.

Spotify does not work on Bluesound anymore. Last update gave big problems.I still pay for Spotify but it just don't work om my iPad bluesound app.

  • Casual Listener
  • Spotify does not work on Bluesound anymore. Last update gave big problems. I still pay for Spotify but it just don't work om my iPad bluesound app.
  • wicksi8
  • Music Fan
  • 627 Views
  • 1 replies
  • 0 likes
  • 627 Views
  • 1 replies
  • 0 likes

How to clear activity on mobile

Hi all, I was unable to find an answer to my question on the board. Which is: I cant seem to clear the acitvity on my mobile device. I do not post anything or have it linked to Facebook, and the activity is all from a Norwegian person called Andreas....

  • Newbie
  • Hi all,   I was unable to find an answer to my question on the board. Which is: I cant seem to clear the acitvity on my mobile device. I do not post anything or have it linked to Facebook, and...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Queue doesn't work with Spotify Connect on Ipad/iPhone

I recently bought a Bose Sound Touch speaker and thought I'd upgrade to Spotify Premium to use the Connect function. Everything seems to work ok, apart from if I try and Queue a song. When using Connect, it ignores the the Queue and just goes on to t...

  • Casual Listener
  • I recently bought a Bose Sound Touch speaker and thought I'd upgrade to Spotify Premium to use the Connect function.  Everything seems to work ok, apart from if I try and Queue a song. When usi...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Premium not working

I paid for the premium for just Php9 using my debit card, I was charged when I checked my account but still I could not go into offline mode and subscription is still free. I tried logging out and logged in again, still does not work. I deleted the s...

  • Casual Listener
  • I paid for the premium for just Php9 using my debit card, I was charged when I checked my account but still I could not go into offline mode and subscription is still free. I tried logging out and lo...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Wanting to upgrade to Premium but keeps pausing on iOS devices

Hello, New user. Im having an ongoing issue where spotify keeping pausing songs after a few seconds every 4-5 song on my iOS devices. All up to date with latest updates, etc. Have uninstalled app several times. Regardless if using wifi or cellular da...

  • Regular
  • Hello,          New user. Im having an ongoing issue where spotify keeping pausing songs after a few seconds every 4-5 song on my iOS devices. All up to date with latest upd...
  • Dirtman4
  • Regular
  • 574 Views
  • 10 replies
  • 0 likes
  • 574 Views
  • 10 replies
  • 0 likes

Push & Email Notifications and Alerts - No Longer Receiving iOS, Premium)

Hello,I have enabled all push notiifications in the Spotify app as well is in the iPhone settings, as well as enabled all email alerts, but still do not receive push notifications or email alerts. I've never changed these settings and my account stop...

  • Casual Listener
  • Hello, I have enabled all push notiifications in the Spotify app as well is in the iPhone settings, as well as enabled all email alerts, but still do not receive push notifications or email alerts. ...
  • Mwn5000
  • Newbie
  • 271 Views
  • 1 replies
  • 1 likes
  • 271 Views
  • 1 replies
  • 1 likes

Lenovo Tablet AD song

Could anyone please tell me the name of the song featured in the Lenovo tablet ad on Spotify. Please reply asap

  • Newbie
  • Could anyone please tell me the name of the song featured in the Lenovo tablet ad on Spotify. Please reply asap 
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Can't play anything on any mobile device

I can't play anything on either my iPad or my HTC, no matter how many times I redownload the app. It doesn't show the can't play track banner, it just freezes and sometimes crashes afterwards. Also, the tracks on a playlist appear gray and not white....

  • Newbie
  • I can't play anything on either my iPad or my HTC, no matter how many times I redownload the app. It doesn't show the can't play track banner, it just freezes and sometimes crashes afterwards. A...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Volume slider iPhone & iPad

The Slider are away. Accidently or is that an "Upgrade"? Who knows?

  • Newbie
  • The Slider are away. Accidently or is that an "Upgrade"?  Who knows?
  • JPalma
  • Gig Goer
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

New to Spotify

I'm one of I'm sure many new subscribers after the fall of rdio. While still trying to get use to all the great new formats to enjoy, there are a few that I either can't find, or hope that you'll consider in the future.1. I would really like to add m...

  • Newbie
  • I'm one of I'm sure many new subscribers after the fall of rdio. While still trying to get use to all the great new formats to enjoy, there are a few that I either can't find, or hope that you'll con...
  • JPalma
  • Gig Goer
  • 437 Views
  • 1 replies
  • 0 likes
  • artwork
    autoplay
    Sleep mode
  • 437 Views
  • 1 replies
  • 0 likes

Withings Aura

Hello, I have a problem with my Spotify Connect. At first I was able to use the Withings Aura to play the songs of Spotify. But after I watched a video, I could no longer use the aura to play songs. No matter how I tried. I tried to reset all network...

  • Newbie
  • Hello, I have a problem with my Spotify Connect. At first I was able to use the Withings Aura to play the songs of Spotify. But after I watched a video, I could no longer use the aura to play songs. ...
  • dewjohnson
  • Casual Listener
  • 1753 Views
  • 4 replies
  • 0 likes
  • 1753 Views
  • 4 replies
  • 0 likes

Slow Download on iOS

I just got an iPhone 6 this week. It's fully updated to the newest version of iOS. I am trying to to download my music on premuim... takes FOREVER. After leaving it up all night, I got about 200 songs downloaded... It was never this way on my android...

  • Casual Listener
  • I just got an iPhone 6 this week. It's fully updated to the newest version of iOS. I am trying to to download my music on premuim... takes FOREVER. After leaving it up all night, I got about 200 song...
  • TheSoaddict
  • Casual Listener
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

I can't get in my acount

No me deja entrar en mi cuenta mediante la app de iPhone me sale correo l contraseña incorrecta, pero en la web si me deja iniciar sesión con el mismo correo y contraseña, además he cambiado la contraseña varías veces y me sigue poniendo errónea desp...

  • Newbie
  • No me deja entrar en mi cuenta mediante la app de iPhone me sale correo l contraseña incorrecta, pero en la web si me deja iniciar sesión con el mismo correo y contraseña, además he cambiado la contr...
  • 210 Views
  • 0 replies
  • 1 likes
  • 210 Views
  • 0 replies
  • 1 likes

App crashing when playing a specific album

Two days ago I downloaded a new mixtape and proceeded to get it into spotify. I synced it into my phone and everything worked fine. Pass forward half a day when I tried to play any of the songs on my phone it played a few seconds and then crashed. I ...

  • Newbie
  • Two days ago I downloaded a new mixtape and proceeded to get it into spotify. I synced it into my phone and everything worked fine. Pass forward half a day when I tried to play any of the songs on my...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Syncing Desktop Library with my Iphone

I am newly converted to spotify from Rdio but boy is this not as intuitive. So, I add albums that I like to my "My Music" using the spotify Desktop app on a windows computer. When I open the Spotify App on my iphone, none of the new music I add appea...

  • Newbie
  • I am newly converted to spotify from Rdio but boy is this not as intuitive.  So, I add albums that I like to my "My Music" using the spotify Desktop app on a windows computer.  When I open ...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Constant activity notification

It says I have an "activity" notification yet I check and there's nothing new. Yes I have logged out and in again, no this did not help.

  • Newbie
  • It says I have an "activity" notification yet I check and there's nothing new. Yes I have logged out and in again, no this did not help.
  • poldy77
  • Casual Listener
  • 467 Views
  • 1 replies
  • 0 likes
  • Notifications
  • 467 Views
  • 1 replies
  • 0 likes

payed but no premium

i get premium for free from rogers, ive had it for about 2 months and nowspotify sent emails saying they wre unable to take my payment, everythin is fine on rogers end, i called and checked everything, it is spotify that will not take the payments fr...

  • Casual Listener
  • i get premium for free from rogers, ive had it for about 2 months and nowspotify sent emails saying they wre unable to take my payment, everythin is fine on rogers end, i called and checked everythin...
  • 974 Views
  • 0 replies
  • 0 likes
  • 974 Views
  • 0 replies
  • 0 likes

My "following" list will not load. It has been "loading" for hours.

I want to view who I am following, but I click "following" and it never loads! I have reinstalled it about 4 times and I have logged out and logged back in, but it will not let me view this.

  • Newbie
  • I want to view who I am following, but I click "following" and it never loads! I have reinstalled it about 4 times and I have logged out and logged back in, but it will not let me view this.
  • Dallas2015
  • Newbie
  • 8988 Views
  • 12 replies
  • 5 likes
  • 8988 Views
  • 12 replies
  • 5 likes

My downloads on Spotify are really really slow

Hi, I recently changed my phone so I am having to download a playlis to make it avaiable offline, my problems is the downloads are extremely slown, I am on a Wi-Fi connection which is really fast, I made the speed test and the problem is not the conn...

  • Newbie
  • Hi, I recently changed my phone so I am having to download a playlis to make it avaiable offline, my problems is the downloads are extremely slown, I am on a Wi-Fi connection which is really fast, I ...
  • TheSoaddict
  • Casual Listener
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes