Help Wizard

Step 1

NEXT STEP

Error logging in! Upgraded phone

Error logging in! Upgraded phone

I upgraded my iPhone but cannot log into Spotify. I have deleted the app on my old iPhone and it is downloaded on my new one but when I try to log in I get the error 'log in failed - you have already created an account with this email address!'. I have logged onto Spotify website and 'logged out everywhere' but still get the same error when trying to log in on my new phone. help!!!!
Reply
1 Reply

Hey @Kristi6,

 

Please try to log in with your username and password instead of your email address and password.

 

Thanks!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts