Free to Premium

I can't change from free to premium.. Usually there should be a bottom "get premium" but there is none.. how can I get the premium version?

• user-removed
• Visitor
• I can't change from free to premium.. Usually there should be a bottom "get premium" but there is none.. how can I get the premium version?
• 2016-12-30 1:34:18 PM
• 2016-12-30 2:39:43 PM
• MartinStoichkov
• Community Legend
• 308 Views
• 3 replies
• 0 likes

Album Artwork Keeps Disappearing In Library View

It's there when I start the app but keeps vanishing only to reappear again. Particularly bad on my iPad. iPhone is okay but still has this problem. Does the app keep reloading artwork for some reason? Driving me nuts.

• von_banacek
• Newbie
• It's there when I start the app but keeps vanishing only to reappear again. Particularly bad on my iPad. iPhone is okay but still has this problem. Does the app keep reloading artwork for some reason...
• 2016-12-30 2:10:04 PM
• 277 Views
• 0 replies
• 0 likes

Paradox ? "you can sync 3,333 tracks...If you're syncing your local files there’s no limit..

I sync my files between devices. But I get a message on my iphone that I am at the limit of downloaded tracks and need to remove some. Is there a way to properly trigger the benefit of "If you're syncing your local files then there’s no limit" ...? T...

• lkobzik
• Casual Listener
• I sync my files between devices. But I get a message on my iphone that I am at the limit of downloaded tracks and need to remove some.    Is there a way to properly trigger the benefit of...
• 2016-12-22 5:40:47 PM
• 2016-12-30 9:42:15 AM
• MartinStoichkov
• Community Legend
• 568 Views
• 4 replies
• 0 likes

Playlist problems

If I log into my account using facebook I can access all my playlists but my subscription is free. If I use my regular log in I have premium subscription but I can find none of my playlists. I have used the same email and even tried upgrading to fami...

• 13gnosis
• Newbie
• If I log into my account using facebook I can access all my playlists but my subscription is free. If I use my regular log in I have premium subscription but I can find none of my playlists. I have u...
• 2016-12-29 12:38:44 AM
• 2016-12-30 8:49:11 AM
• Jacob
• Community Legend
• 220 Views
• 1 replies
• 0 likes

Error message on iPhone app

I'm trying to login to the app using my Facebook details. It brings me to Facebook to log in and then goes back to the Spotify app with a login error message "cannot establish a connection to the Spotify network." I have full service and wifi. I've t...

• Sweet_pea1789
• Newbie
• I'm trying to login to the app using my Facebook details. It brings me to Facebook to log in and then goes back to the Spotify app with a login error message "cannot establish a connection to the Spo...
• 2016-12-30 8:38:33 AM
• 299 Views
• 0 replies
• 0 likes

My Spotify won't connect (iPhone 5s)

My Spotify is not connecting when I'm in LTE mode on my iPhone 5s. At the bottom, there is a black bar that keeps saying 'Connecting...' and won't let me listen to any of my music. I have tried all the steps that Spotify has provided on this issue an...

• annguyen
• Casual Listener
• My Spotify is not connecting when I'm in LTE mode on my iPhone 5s. At the bottom, there is a black bar that keeps saying 'Connecting...' and won't let me listen to any of my music. I have tried all t...
• 2016-12-30 7:30:29 AM
• 2016-12-30 7:41:47 AM
• chemahozer76
• Casual Listener
• 338 Views
• 3 replies
• 0 likes

Cant use spotify on mobile internet only on WiFi

• Robin040
• Casual Listener
• 2016-12-28 9:46:47 AM
• 2016-12-30 6:51:54 AM
• Robin040
• Casual Listener
• 820 Views
• 3 replies
• 1 likes

Some Local Files Won't Download

I am trying to download quite a large number of local files to my iPhone from my PC. I have never hhad an issue with this process before. Most songs download with no problem, but there are some random songs that will not download to my phone. They do...

• eman4788
• Newbie
• I am trying to download quite a large number of local files to my iPhone from my PC. I have never hhad an issue with this process before. Most songs download with no problem, but there are some rando...
• 2016-12-29 7:46:38 PM
• 237 Views
• 0 replies
• 0 likes

why is it that when I play a Spotify playlist it plays all songs Randomly. iPad, iPhone

• bongolu
• Casual Listener
• 2016-12-29 7:12:56 PM
• 2016-12-29 7:30:41 PM
• Bittencourt
• Spotify Star
• 372 Views
• 3 replies
• 0 likes

iphone offline mode not working

I don't know how to use my offline mode on my iphone. I switched all of my playlists to offline. But then when I turn my spotify to offline playback mode, I try to click on a song to play it and it won't let me play any song because it says "this son...

• BambiG
• Casual Listener
• I don't know how to use my offline mode on my iphone. I switched all of my playlists to offline. But then when I turn my spotify to offline playback mode, I try to click on a song to play it and it w...
• 2016-12-29 4:11:46 AM
• 2016-12-29 6:40:02 PM
• BambiG
• Casual Listener
• 711 Views
• 2 replies
• 0 likes

Premium

Why can't I start a 7 day free trial if I haven't already?

• Bob69420
• Newbie
• Why can't I start a 7 day free trial if I haven't already?
• 2016-12-29 6:14:54 PM
• 189 Views
• 0 replies
• 0 likes

Force shuffle play

I have an iphone 5s and my spotify is version 2.7.0.1943. I cant play the songs that i wanna listen to, whenever i click on a song the shuffle play button lights up and it doesnt play the song but forces me to press the shuffle play. How can i fix th...

• AsenaKar
• Newbie
• I have an iphone 5s and my spotify is version 2.7.0.1943. I cant play the songs that i wanna listen to, whenever i click on a song the shuffle play button lights up and it doesnt play the song but fo...
• 2015-04-06 11:12:15 AM
• 2016-12-29 5:26:14 PM
• hansthered
• Newbie
• 2847 Views
• 2 replies
• 0 likes

Play button instead of Shuffle Play

I just signed up for a premium subscription and when using the Spotify iOS app I find it very annoying that after finding an album to play, the big green button defaults to "Shuffle Play". Is there a way to change this so the button defaults to "Play...

• mat_les
• Newbie
• I just signed up for a premium subscription and when using the Spotify iOS app I find it very annoying that after finding an album to play, the big green button defaults to "Shuffle Play". Is there a...
• 2016-12-29 1:15:10 PM
• 2016-12-29 3:05:14 PM
• Hubo
• Community Legend
• 714 Views
• 1 replies
• 1 likes

Spotify premium

I have bought spotify premium to my new account for 1€ i lost the money but i didn't get the Premium it said "probably you have another account where you already used this discount" than i tired with another credit card i also got the same message an...

• Gringobeast444
• Newbie
• I have bought spotify premium to my new account for 1€ i lost the money but i didn't get the Premium it said "probably you have another account where you already used this discount" than i tired with...
• 2016-12-28 7:20:44 PM
• 2016-12-29 3:00:45 PM
• Hubo
• Community Legend
• 257 Views
• 1 replies
• 0 likes

Cannot enter my Last.fm username

Hi everyone, I am using the Spotify app on the iPad pro. When I go to Settings > Social and activate "scrobble", I cannot enter my Last.fm username and/or password. Whenever I tap the field, only the top two lines of the keyboard appear for a split s...

• agunforhire
• Newbie
• Hi everyone,   I am using the Spotify app on the iPad pro. When I go to Settings > Social and activate "scrobble", I cannot enter my Last.fm username and/or password. Whenever I tap the fie...
• 2016-12-18 5:37:33 PM
• 2016-12-29 2:59:39 PM
• adriank1410
• Roadie
• 302 Views
• 1 replies
• 0 likes

Recovering songs

Hoping you can help me. We were sharing an account at a former employer and I had downloaded a lot of songs. I also have them on my phone as I used the offline feature(which is great). However we no longer have the account and I do not have the pass ...

• Brandonbai
• Newbie
• Hoping you can help me. We were sharing an account at a former employer and I had downloaded a lot of songs. I also have them on my phone as I used the offline feature(which is great). However we no ...
• 2016-12-23 7:03:41 AM
• 2016-12-29 2:55:30 PM
• adriank1410
• Roadie
• 310 Views
• 1 replies
• 0 likes

No party mode on my iPad (as a lot of people)

Hello, i tried what is asked on other topics (uninstal, or loggin again, close the app etc..) but this is not working. I have party mode on android but not on my ipad or my mac. I am afraid that a manual action has to be done by spotify guys ?

• werewolf_fr
• Casual Listener
• Hello, i tried what is asked on other topics (uninstal, or loggin again, close the app etc..) but this is not working. I have party mode on android but not on my ipad or my mac.   I am afraid ...
• 2016-07-16 1:26:48 PM
• 2016-12-29 10:57:29 AM
• artgamers14
• Newbie
• 1148 Views
• 3 replies
• 0 likes

Cannot repeat one track in 6.8.0.3786

Tapping the repeat icon will repeat the playlist or search results list. Tapping again on repeat icon toggles off repeat. Double tapping fast on repeat icon is no different.Can no longer repeat the same single track over and over.Also, Your own artic...

• maxlightz
• Casual Listener
• Tapping the repeat icon will repeat the playlist or search results list. Tapping again on repeat icon toggles off repeat. Double tapping fast on repeat icon is no different. Can no longer repeat the...
• 2016-12-29 8:41:38 AM
• 379 Views
• 0 replies
• 0 likes
• Bug iOS