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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36384 Views
  • 15 replies
  • 36 likes
  • 36384 Views
  • 15 replies
  • 36 likes

Spotify premium

Can I get Spotify premium with a iTunes gift card

  • Newbie
  • Can I get Spotify premium with a iTunes gift card
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

problema Mini Connected integration.

Hola.Desde la ultima version actualizada no me funciona con mini cooper connected ni por bluethoot, seguro que a bmw ta,bien le esta pasando.alguien sabe por que? y como se puede solucionar?

  • Newbie
  • Hola. Desde la ultima version actualizada no me funciona con mini cooper connected ni por bluethoot, seguro que a bmw ta,bien le esta pasando. alguien sabe por que? y como se puede solucionar?
  • Quikent
  • Newbie
  • 2017 Views
  • 7 replies
  • 2 likes
  • 2017 Views
  • 7 replies
  • 2 likes

Where is my Queue?

I opened spotify today to find that the new music friday playlist and my currently playing screen have a completely different interface. It's meh, but thankfully everything else stayed the same. On the currently playing screen, there is no longer an ...

  • Casual Listener
  • I opened spotify today to find that the new music friday playlist and my currently playing screen have a completely different interface.  It's meh, but thankfully everything else stayed the...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Songs will not download

I have a playlist os 69 songs but only 42 will download, i can play all 69 on my desktop but they wont play on my IPhone 7 plus. I have tried reinstalling multiple times on both and nothing has helped. Tried everything people have said previously but...

  • Visitor
  • I have a playlist os 69 songs but only 42 will download, i can play all 69 on my desktop but they wont play on my IPhone 7 plus. I have tried reinstalling multiple times on both and nothing has helpe...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Songs

A lot of my songs deleted and I didn't delete them

  • Newbie
  • A lot of my songs deleted and I didn't delete them
  • Nico
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Cant connect on wifi

When im not on my wifi my iphone connect without any problems but on my wifi it will not connect, i have tryed uninstall the app, restart reinstall the app, but that dont change any thing, my phone is on ios 10.2

  • Newbie
  • When im not on my wifi my iphone connect without any problems but on my wifi it will not connect, i have tryed uninstall the app, restart reinstall the app, but that dont change any thing, my phone i...
  • Goodstuff
  • Casual Listener
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Solved!! How to install Spotify on iphone 5

It was so easy on Android. Does it not work on iphone? I try to install and it wants all my credit card details. So there is no free spotify on iphone? I have premium already but do not want to enter payment details again. I don't want in-app purchas...

  • Regular
  • It was so easy on Android. Does it not work on iphone? I try to install and it wants all my credit card details. So there is no free spotify on iphone? I have premium already but do not want to enter...
  • Maxim
  • Spotify Star
  • 3590 Views
  • 1 replies
  • 0 likes
  • 3590 Views
  • 1 replies
  • 0 likes

Data usage while listening to offline playlists

I the last 4 days Spotify (iOS 10.1.1, Spotify 6.8.0) has used around 25 mb of celular data without streaming a single song. That seems like an insame amount of data to consume in 4 days just for basic communication with the service. Downloading on c...

  • Regular
  • I the last 4 days Spotify (iOS 10.1.1, Spotify 6.8.0) has used around 25 mb of celular data without streaming a single song. That seems like an insame amount of data to consume in 4 days just fo...
  • unearth
  • Newbie
  • 1466 Views
  • 8 replies
  • 2 likes
  • 1466 Views
  • 8 replies
  • 2 likes

iphone 6 music skipping and pausing when on the move

iphone 6 IOS 10.0.2 user, and when i am on the move even with the phone in 'lock' mode, my spotify keeps skipping and pausing every second. Problem has been getting worse over the last couple of weeks. Only happens when i am on the movie, and happens...

  • Casual Listener
  • iphone 6 IOS 10.0.2 user, and when i am on the move even with the phone in 'lock' mode, my spotify keeps skipping and pausing every second.  Problem has been getting worse over the last couple o...
  • sebsaid
  • Newbie
  • 1608 Views
  • 3 replies
  • 1 likes
  • 1608 Views
  • 3 replies
  • 1 likes

whre is "favourites" playlist in the ios app?

Hi guys! I am a long time ago premium user. I noticed that the Desktop app and the web player of Spotify have a playlist called "Favoritos" in Spanish, I guess that play list is called "Favourites" in english. My problem is that i cant find that list...

  • Newbie
  • Hi guys! I am a long time ago premium user. I noticed that the Desktop app and the web player of Spotify have a playlist called "Favoritos" in Spanish, I guess that play list is called "Favourites" i...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Spotify Mini Player Concept

I've tried everything from re-installing to getting a separate router just for spotify. Who can help me?

  • Newbie
  • I've tried everything from re-installing to getting a separate router just for spotify. Who can help me?
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Solved!! Data being used on wifi

I have been a premium member for a long time now, but recently i changed to the family premium so my wife could use it too.Since this has happened my data charges have been through the roof, over 10GB.Spotify has been set to dont use celluar and i do...

  • Regular
  • I have been a premium member for a long time now, but recently i changed to the family premium so my wife could use it too. Since this has happened my data charges have been through the roof, over 1...
  • simonstringer
  • Regular
  • 731 Views
  • 5 replies
  • 0 likes
  • 731 Views
  • 5 replies
  • 0 likes

Unable to leave a review

I have been having issue with Spotify which have been listed on another thread. I tried to leave a review but it wont let me as it says i havent purchased the app? anyone seen this error before? have posted on some apple forums too

IMG_6442.PNG IMG_6443.PNG
  • Regular
  • I have been having issue with Spotify which have been listed on another thread. I tried to leave a review but it wont let me as it says i havent purchased the app? anyone seen this error before?&nbsp...
  • 1303 Views
  • 0 replies
  • 0 likes
  • 1303 Views
  • 0 replies
  • 0 likes

Solved!! music stops at 10 seconds

every song i play it stops at 10 seconds and i just got premium on my account

  • Newbie
  • every song i play it stops at 10 seconds and i just got premium on my account
  • Nico
  • Community Legend
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Spotify doesn't remember the last played song (and position) in CarPlay

Hi, I'm not sure this is a bug or just a missing feature. I'm transitioning from Android to iOS and I've noticed a fundamental difference between the Android Auto and CarPlay implementations. When using CarPlay, Spotify doesn't seem to remeber the la...

  • Newbie
  • Hi,   I'm not sure this is a bug or just a missing feature. I'm transitioning from Android to iOS and I've noticed a fundamental difference between the Android Auto and CarPlay implementations...
  • 756 Views
  • 0 replies
  • 0 likes
  • 756 Views
  • 0 replies
  • 0 likes

Connection to RAUMFELD Speakers with IOS 10.2

Hi Guys, I cannot connect my spotify to my Teufel/Raumfeld speakers, which are connected via WLAN with my ipad and iphone. Whenever a song starts it stops after seconds. Spotify works perfect with bluetooth and over the PC (but here not in the multir...

  • Newbie
  • Hi Guys,   I cannot connect my spotify to my Teufel/Raumfeld speakers, which are connected via WLAN with my ipad and iphone. Whenever a song starts it stops after seconds. Spotify works perfec...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Language problem

Hi there! I really want to change my country to Philippines. Its always appear JP country. How do I change it? Please help. I try all settings. And still not working

  • Newbie
  • Hi there! I really want to change my country to Philippines. Its always appear JP country. How do I change it? Please help. I try all settings. And still not working
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes