Es wurde 2 mal der Betrag von meinem Konto abgebucht

[#1]

Bei der letzten Abbuchung wurde der Betrag 2 mal von meinem Konto abgebucht

[MihailY]

Hey,

Thanks for reaching out. We hope you don't mind us replying in English.

If you're seeing two charges for Spotify on your bank statement, we'd suggest checking out the suggestions in this article. If that doesn't help to bring clarity to the issue, it's best to reach out to the folks over at Customer Support, as they're the ones who can take a closer look at this and assist you further.

We hope this helps.

[zoqysxjg5v0dqgd2vf60]

Am 08.12.2023 und am 12.12.2023 wurden jeweils 10,99 Euro von meine Konto abgebucht.

Bitte um Ihre Antwort bzw. Rückbuchung des doppelt abgebuchte Betrages.

Mit freundlichen Grüßen 

Ingeborg Gradnig  Benutzername zoqysxjg5v0dqgd2vf60fcag7

**bleep**

[Susan_GP]

HI @zoqysxjg5v0dqgd2vf60,

Thank you for your reply in this thread. We hope you don't mind us replying in English.

If you're being charged for Spotify twice, you might have two Premium accounts. You can check if you have more than one account on Spotify by following these specific steps. If you have another Premium account, you can cancel the subscription on it by following the steps here.

Or if you prefer, you can contact our Support team and they'll help with that.

Lastly, you can find our refund policy here. 

Let us know if you have any questions!