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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

29527 Views

40 replies

9 likes

  • 29527 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

94254 Views

115 replies

12 likes

Other
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  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

962 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293498 Views

60 replies

15 likes

  • 293498 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123570 Views

19 replies

38 likes

  • 123570 Views
  • 19 replies
  • 38 likes

Solved!! Iphone 15: Discography not complete / Album missing

PlanPremiumCountryGermamy DeviceiPhone 15 My Question or Issue I am using spotify premium since end of December 2023 and since last week I have an issue with the discography. When I look at discographie and press show all, only "singles and EPs" are ...

Regular

Plan Premium Country Germamy   Device iPhone 15   My Question or Issue   I am using spotify premium since end of December 2023 and since last week I have an issue with the di...

KatjaKK

Regular

1756 Views

9 replies

0 likes

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  • 9 replies
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Superuser Contribution AirPlay stops working after pausing music

PlanPremiumCountryUSDeviceiPhone 13Operating SystemiOS 17 My Question or IssueWhen airplaying to speaker, after pausing music for 30-45 seconds, Spotify will stop playing audio. The music time ticker will still advance, but no audio will play. Steps ...

Regular

Plan Premium Country US Device iPhone 13 Operating System iOS 17   My Question or Issue When airplaying to speaker, after pausing music for 30-45 seconds, Spotify will stop playing aud...

OilRigDigger

Regular

1562 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Deleted Local Files playlist

PlanPremiumCountryUSADeviceiPhone 15 pro maxOperating SystemiOS 17.3.1 My Question or IssueI accidentally deleted my Local Files folder/playlist on my phone. I have tried toggling the local files setting on and off, deleting the app fully through the...

Newbie

  Plan Premium Country USA Device iPhone 15 pro max Operating System iOS 17.3.1   My Question or Issue I accidentally deleted my Local Files folder/playlist on my phone. I have t...

ribezaz

Spotify Star

673 Views

1 replies

1 likes

  • 673 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music stops during track

PlanPremiumCountryUSADeviceiPhone 12Operating SystemIos Music stops during track playback off playlist.

Visitor

Plan Premium Country USA Device iPhone 12 Operating System Ios   Music stops during track playback off playlist.   

Kiril

Moderator

907 Views

1 replies

0 likes

  • 907 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blocks of lyrics are skipped when airplaying from iPhone to TV

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice(iPhone 13)Operating System(iOS 17) My Question or IssueThere are some songs (noticeably Taylor Swifts TT...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device (iPhone 13) Operating System (iOS 17) ...

Susan_GP

Moderator

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Yamaha Music Cast

PlanFree/PremiumCountryHi, can somebody please enlighten me. I have a Premium subscription set to very high quality. I am using an ipad and streaming to a Yamaha WXC50 preamp/streamer using Music Cast. When I select Spotify from the Yamaha Nusic Cast...

Newbie

Plan Free/Premium CountryHi, can somebody please enlighten me. I have a Premium subscription set to very high quality. I am using an ipad and streaming to a Yamaha WXC50 preamp/streamer using Music...

AdrienBud

Casual Listener

1704 Views

2 replies

4 likes

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  • 2 replies
  • 4 likes

Superuser Contribution Scroll freezes while navigating app

When trying to scroll up or down on any of the tabs in the Spotify app, it suddenly stops and won't allow me to scroll anymore. This also happens when trying to scroll on horizontal sections like "suggested albums" and "favorite artists" on the home ...

Newbie

When trying to scroll up or down on any of the tabs in the Spotify app, it suddenly stops and won't allow me to scroll anymore. This also happens when trying to scroll on horizontal sections like "su...

MihailY

Moderator

859 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Podcast skips to a completely different podcast after I pause and resume

The past few days, if I pause a podcast and then try to resume listening, it skips to a completely different podcast. This happens on and off WiFi. I listen to downloaded podcasts, and when I’m on WIFI, it’ll jump to episodes of podcasts I don’t list...

Visitor

The past few days, if I pause a podcast and then try to resume listening, it skips to a completely different podcast. This happens on and off WiFi. I listen to downloaded podcasts, and when I’m on WI...

Maria

Moderator

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

Problem with complete discography

PlanPremiumCountryGermanyDeviceiPhone 12Operating SystemiOS 17 My Question or IssueHi everyone. A couple of days now I cannot see the full discography of many artists. In the preview I See the thumbnails, but when I Click for the full discography, I ...

Casual Listener

Plan Premium Country Germany Device iPhone 12 Operating System iOS 17   My Question or Issue Hi everyone.  A couple of days now I cannot see the full discography of many artists....

Amay

Spotify Star

697 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [iOS, Preview widget] Songs from the preview widget for the playlist are not in the actual playlist

I’m swiping through a few songs in preview widget for featured playlist at Home screen and like them, so I decide to listen to the whole playlist, and tap “play” right from the widget. Surprisingly, songs that were shown in a widget and sparked my in...

Music Fan

I’m swiping through a few songs in preview widget for featured playlist at Home screen and like them, so I decide to listen to the whole playlist, and tap “play” right from the widget.   Surpr...

11163814285

Music Fan

1692 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Superuser Contribution Incorrect Number of Songs

DeviceiPhone 12Operating SystemiOS 14 My Question or Issue The number of songs in "Liked Songs" is incorrect. When you have 99 songs and like one more song, the total number will be 101 instead of 100.

Casual Listener

Device iPhone 12 Operating System iOS 14   My Question or Issue   The number of songs in "Liked Songs" is incorrect. When you have 99 songs and like one more song, the total number w...

BasHof

Casual Listener

2816 Views

4 replies

0 likes

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  • 4 replies
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failed payment help

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Visitor

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Not applicable

925 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Lower Pitch on Music on all my devices

PlanPremiumCountryUnited StatesDeviceiPhone 15 Pro, Samsung TV, Inspiron 5579Operating SystemiOS 17.5.1 (iPhone), Version 2501 (Samsung TV), Windows 10 Version 22H2 (Inspiron) My Question or IssueThe pitch on all my music between these three devices ...

Newbie

Plan Premium Country United States Device iPhone 15 Pro, Samsung TV, Inspiron 5579 Operating System iOS 17.5.1 (iPhone), Version 2501 (Samsung TV), Windows 10 Version 22H2 (Inspiron)   ...

Novy

Moderator

1083 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution App crashing

I have a premium plan, USA, iPhone 7 updated to 15.7.3 and I have the latest update for Spotify. When I open the app, it crashes immediately. I’ve tried restarting the phone, uninstalling the app and reinstalling it, logging in and logging out of Spo...

Casual Listener

I have a premium plan, USA, iPhone 7 updated to 15.7.3 and I have the latest update for Spotify. When I open the app, it crashes immediately. I’ve tried restarting the phone, uninstalling the app and...

MrKennedy13

Visitor

5075 Views

4 replies

1 likes

  • 5075 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify switching devices

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/Premium PremiumCountry UK Device iPhone14(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Androi...

Casual Listener

 None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Premium Country UK   Device iPhone14 (iPhone ...

Trevk

Casual Listener

972 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Unavailable for listening on

We have an Amazon Alexa account synced with Spotify. Alexa app sees all the Echo devices online and connected. Spotify seems then all listed under the Connect device menu. However, certain devices at random will show “unavailable for listening on.” T...

Visitor

We have an Amazon Alexa account synced with Spotify. Alexa app sees all the Echo devices online and connected. Spotify seems then all listed under the Connect device menu. However, certain devices at...

skipperhampton

Newbie

5141 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Superuser Contribution Won’t go back to normal set up

so I have an iPad and the webplay is somehow connected to a phone when IM LITERALLY USING A FREAKING IPAD NOT A PHONE. HOW DO I FIX THIS !!!!!!PlanFree/PremiumCountry Device(iPad 8th generation Operating System(iOS 10, Android Oreo, Windows 10,etc.) ...

Visitor

so I have an iPad and the webplay is somehow connected to a phone when IM LITERALLY USING A FREAKING IPAD NOT A PHONE. HOW DO I FIX THIS !!!!!! Plan Free/Premium Country   Device (iPad 8th...

Joan

Moderator

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes