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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36846 Views
  • 15 replies
  • 36 likes
  • 36846 Views
  • 15 replies
  • 36 likes

Superuser Contribution App closes out

App completely closes out when I hit the sleep timer button. It will play the songs, but as soon as I hit the sleep timer button is stops the song and closes the app.

  • Casual Listener
  • App completely closes out when I hit the sleep timer button. It will play the songs, but as soon as I hit the sleep timer button is stops the song and closes the app. 
  • Casieor
  • Casual Listener
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

Superuser Contribution OFFLINE

Olá, tenho a conta premium duo.as músicas estão baixadas tudo ok. Quando coloco o celular em modo off-line ele não reproduz

  • Newbie
  • Olá, tenho a conta premium duo. as músicas estão baixadas tudo ok. Quando  coloco o celular em modo off-line ele não reproduz 
  • Eni
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Keeps Closing On Podcasts

Hi everyone. My spotify will not play podcasts. If I try to do anything, the app will just completely shut down. I have tried multiple podcasts, and it still closes out. If I try to rewind, add a sleep timer, anything. I don’t have these problems wit...

  • Visitor
  • Hi everyone. My spotify will not play podcasts. If I try to do anything, the app will just completely shut down. I have tried multiple podcasts, and it still closes out. If I try to rewind, add a sle...
  • Eni
  • Moderator
  • 702 Views
  • 1 replies
  • 0 likes
  • 702 Views
  • 1 replies
  • 0 likes

Superuser Contribution Off-line music list of tracks partially erased

PlanFree/PremiumCountryMéxicoDevice(iPhone 12)Operating SystemiOS 16.5.1 Hello. Seems that in the community forum there are several complains about this issue since long time ago (i have seen posts from 2018, 19, etc) with not a real review from spot...

  • Regular
  • Plan Free/Premium Country México Device (iPhone 12) Operating System iOS 16.5.1   Hello. Seems that in the community forum there are several complains about this issue since long time a...
  • AlejaR
  • Moderator
  • 1673 Views
  • 4 replies
  • 0 likes
  • 1673 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why doesn’t my Spotify search feature work?

Why can’t I search music on Spotify? I can play it from my library but whenever I click on the loupe to search, the app closes and of course my music stops playing. I have restarted my phone, logged out of my account and deleted the app to reinstall ...

  • Newbie
  • Why can’t I search music on Spotify? I can play it from my library but whenever I click on the loupe to search, the app closes and of course my music stops playing. I have restarted my phone, logged ...
  • Eni
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song slide bar not working

Not able to move the slide bar forward or backwards also the previous song play button is disabled.PlanFreeCountryIndiaDeviceiphone xROperating Systemios 16.2 My Question or IssueNot able to move the slide bar forward or backwards also the previous s...

  • Newbie
  • Not able to move the slide bar forward or backwards also the previous song play button is disabled. Plan Free Country India Device iphone xR Operating System ios 16.2   My Question or ...
  • ITheLoneWolfI
  • Casual Listener
  • 2594 Views
  • 6 replies
  • 0 likes
  • 2594 Views
  • 6 replies
  • 0 likes

Superuser Contribution Still can’t see the lyrics

Hi, i can’t see lyrics in my Spotify now, but i could earlier. I followed all the steps suggested in the FAQs (logout, disinstall the app, delete the cache ecc) but still nothing. It seems that the dedicated section disappeared. What can I do?

  • Casual Listener
  • Hi, i can’t see lyrics in my Spotify now, but i could earlier. I followed all the steps suggested in the FAQs (logout, disinstall the app, delete the cache ecc) but still nothing. It seems that the d...
  • Anto_0596
  • Casual Listener
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Mobile][Podcasts] Video playback fails

When I have JRE video podcasts saved and downloaded on mobile, I often have my phone to sleep and in my pocket where I’m not actually watching the video portion - only listening to audio. However, then the podcast automatically stops and when I go in...

  • Visitor
  • When I have JRE video podcasts saved and downloaded on mobile, I often have my phone to sleep and in my pocket where I’m not actually watching the video portion - only listening to audio. However, th...
  • Lyubka
  • Moderator
  • 4126 Views
  • 21 replies
  • 1 likes
  • Mobile
    Podcasts
  • 4126 Views
  • 21 replies
  • 1 likes

Superuser Contribution Why are songs playing that are not in my playlist with auto play off

My Spotify keeps playing songs not in my playlist even though auto play is turned off. The playlist is more and an hour and a half long so this shouldn’t be happening. It’s very annoying, and I have to use all my skips to get to a song actually on th...

  • Visitor
  • My Spotify keeps playing songs not in my playlist even though auto play is turned off. The playlist is more and an hour and a half long so this shouldn’t be happening. It’s very annoying, and I have ...
  • Yordan
  • Moderator
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Crashing

Lately when playing music and listening to podcasts, the app will crash and stop playing.

  • Visitor
  • Lately when playing music and listening to podcasts, the app will crash and stop playing. 
  • Not applicable
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes

Superuser Contribution Full album play

Hi there, I've created a playlist and added some albums but on mobile I can't seem to play a full album in order without it switching to another song from another album straight after the first song in the original album. I have premium.

  • Visitor
  • Hi there, I've created a playlist and added some albums but on mobile I can't seem to play a full album in order without it switching to another song from another album straight after the first song ...
  • OscarDC
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution cannot sync local files over network but it worked yesterday

PlanPremiumCountryUSADeviceiphone x, google pixel 4a5gOperating Systemwindows 10, ios 15.6, android 12 My Question or IssueI've been using local files for a few years now and usually I can figure out how to get files to sync to my phones via wifi mys...

  • Casual Listener
  • Plan Premium Country USA Device iphone x, google pixel 4a5g Operating System windows 10, ios 15.6, android 12   My Question or Issue I've been using local files for a few years now and...
  • jlew2
  • Casual Listener
  • 715 Views
  • 5 replies
  • 0 likes
  • 715 Views
  • 5 replies
  • 0 likes

Solved!! Took a screenshot and hit share by accident

I took a screenshot of my playlist and the share banner came up at the top and I accidentally hit share. Where does this share the screenshot to? And can it be undone?

  • Regular
  • I took a screenshot of my playlist and the share banner came up at the top and I accidentally hit share. Where does this share the screenshot to? And can it be undone?
  • 22ux4q6zci4dpk2esgev
  • Visitor
  • 5154 Views
  • 2 replies
  • 0 likes
  • 5154 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can’t see albums or songs on artist page

PlanPremiumCountryUSADeviceiPhone XrOperating SystemiOS 12 My Question or IssueI can’t see a list of albums or tracks from the artist page. Expanding the three bullet menu on the top-right doesn’t show any additional information that might lead me to...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xr Operating System iOS 12   My Question or Issue I can’t see a list of albums or tracks from the artist page. Expanding the three bullet menu on...
  • Hanky_F
  • Visitor
  • 24297 Views
  • 7 replies
  • 1 likes
  • 24297 Views
  • 7 replies
  • 1 likes

Superuser Contribution Can’t download my favorite Songs Playlist.

PlanPremiumCountrySwitzerlandDeviceiPhone 14 ProOperating SystemiOs My Question or IssueAs the title said, I can’t download my favorite songs playlist, but any other “normal” playlist I can download. There isn’t the download button, only the shuffle ...

  • Visitor
  • Plan Premium Country Switzerland Device iPhone 14 Pro Operating System iOs   My Question or Issue As the title said, I can’t download my favorite songs playlist, but any other “normal”...
  • Lyubka
  • Moderator
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing

PlanPremiumCountryUsaDeviceiphone 14 proOperating System(iOS 16.5 My Question or IssueLast couple weeks spotify will keep pausing on its own every few songs. I could be playing music out loud and away from my phone, driving and connect to carplay, th...

  • Newbie
  • Plan Premium Country Usa Device iphone 14 pro Operating System (iOS 16.5   My Question or Issue Last couple weeks spotify will keep pausing on its own every few songs. I could be playi...
  • Not applicable
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Lyrics are not showing

PlanFreeDeviceIphone 13My Question or Issuemy spotify lyrics are not showing even though it shows on my desktop. Please bring a solution. I have tried everything.

  • Newbie
  • Plan Free Device Iphone 13 My Question or Issue my spotify lyrics are not showing even though it shows on my desktop. Please bring a solution. I have tried everything.  
  • MateusM
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect not finding local devices

PlanPremiumCountryGermanyDevice(iPhone SE 2022)Operating SystemiOS 16.5.1 No devices are found on this device i.e. Speakers. I have a Samsung phone and it works fine on that.

  • Newbie
  • Plan Premium Country Germany Device (iPhone SE 2022) Operating System iOS 16.5.1   No devices are found on this device i.e. Speakers. I have a Samsung phone and it works fine on that. ...
  • Vasil
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes