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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49744 Views
  • 15 replies
  • 36 likes
  • 49744 Views
  • 15 replies
  • 36 likes

Superuser Contribution Forward-Slash in Artist Tag causes Syncing Issues

When a forward-slash (/) is included in the artist tag of a local track and added to a playlist, it gets transformed into a semi-colon (;) when imported into the Spotify app. This transformation results in synchronization problems across different de...

  • Casual Listener
  • When a forward-slash (/) is included in the artist tag of a local track and added to a playlist, it gets transformed into a semi-colon (;) when imported into the Spotify app. This transformation resu...
  • Cribley
  • Casual Listener
  • 398 Views
  • 3 replies
  • 0 likes
  • 398 Views
  • 3 replies
  • 0 likes

Superuser Contribution New updates to group sessions are terrible

PlanPremium DeviceiPhone 12Operating SystemiOS My Question or IssueSince the new Spotify updates the group session feature is horrible. You can no longer scan a code to join and once you do join you can no longer choose to listen on the same device a...

  • Newbie
  • Plan Premium     Device iPhone 12 Operating System iOS    My Question or Issue Since the new Spotify updates the group session feature is horrible. You can no longer sca...
  • brendanjackson98
  • Newbie
  • 1401 Views
  • 3 replies
  • 10 likes
  • 1401 Views
  • 3 replies
  • 10 likes

iPhone app freezes when swiping through a playlist

Plan: PremiumCountry: UKDevice: iPhone 6SOperating System: iOS 15.7.3 When I have a playlist open and I'm listening to a track I usually scroll to the next track by swiping on the screen, if the screen is unlocked. If the screen is locked I usually u...

  • Newbie
  • Plan: Premium Country: UK Device: iPhone 6S Operating System: iOS 15.7.3   When I have a playlist open and I'm listening to a track I usually scroll to the next track by swiping o...
  • Sp0tifysuckscheex
  • Newbie
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes

Superuser Contribution Autoplay not working

PlanPremiumCountry DeviceiPhone 14Operating Systemios 17 My Question or Issueautoplay not working, double checked if option is enabled-it is. Plays just one song and then stops.

  • Newbie
  • Plan Premium Country   Device iPhone 14 Operating System ios 17   My Question or Issue autoplay not working, double checked if option is enabled-it is. Plays just one song and the...
  • Susan_GP
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hidden songs still play from playlist

PlanPremium family CountryUSDeviceiPhone 11 ProOperating SystemiOS 14.2 My Question or IssueHidden songs in my playlist are still playing on shuffle and regular play. The songs grey out as if hidden but doesn’t change anything. Same issue on my wife’...

  • Casual Listener
  • Plan Premium family  Country US Device iPhone 11 Pro Operating System iOS 14.2    My Question or Issue Hidden songs in my playlist are still playing on shuffle and regular pl...
  • Lotcher
  • Visitor
  • 38719 Views
  • 28 replies
  • 5 likes
  • 38719 Views
  • 28 replies
  • 5 likes

Classical Albums without shuffle, PLEASE?

I love Spotify, but it's really tough to be a classical music lover here. For classical pieces, each track is a movement, and the movements are intended to be performed/played in order. Albums are shuffled by default, and with the long track names in...

  • Gig Goer
  • I love Spotify, but it's really tough to be a classical music lover here. For classical pieces, each track is a movement, and the movements are intended to be performed/played in order. Albums are sh...
  • QannoQ
  • Newbie
  • 3357 Views
  • 11 replies
  • 7 likes
  • 3357 Views
  • 11 replies
  • 7 likes

Superuser Contribution iPhone unable to use Spotify when connected to WIFI.

PlanPremium CountrySouth Africa DeviceiPhone XS MaxOperating SystemiOS 13.3 My Question or Issue A couple of months ago I started noticing that I couldn’t use my Spotify when it is connected to WiFi. I have tested different WiFi’s and can confirm tha...

CAE872B8-A48D-40A9-9678-0676429C3535.png CB93D2A3-678A-485F-A0E6-4C94C4816B6C.png
  • Visitor
  • Plan Premium   Country South Africa   Device iPhone XS Max Operating System iOS 13.3   My Question or Issue   A couple of months ago I started noticing that I couldn’t use...
  • djmtype
  • Music Fan
  • 4971 Views
  • 5 replies
  • 0 likes
  • 4971 Views
  • 5 replies
  • 0 likes

Superuser Contribution APP FREEZES AFTER SKIPPING FEW SONGS

After a few skips of songs, the app freezes on one song and stops working. I have to close and reopen the app all the time.I did a clean install, cleared the cache, deleted some songs for some space, update the app. I use an ipod.please help!!! I can...

  • Casual Listener
  • After a few skips of songs, the app freezes on one song and stops working. I have to close and reopen the app all the time. I did a clean install, cleared the cache, deleted some songs for some spac...
  • Vasil
  • Moderator
  • 10820 Views
  • 46 replies
  • 15 likes
  • 10820 Views
  • 46 replies
  • 15 likes

Superuser Contribution Frequent Freezing & Crashing

PlanPremiumCountryUnited StatesDeviceiPhone 8Operating SystemiOS 15.7.7 My Question or IssueWhen I am listening to music and try to skip songs, the app will continue playing the previous song while displaying the next song before ultimately freezing....

  • Visitor
  • Plan Premium Country United States Device iPhone 8 Operating System iOS 15.7.7   My Question or Issue When I am listening to music and try to skip songs, the app will continue playing ...
  • MihailY
  • Moderator
  • 505 Views
  • 5 replies
  • 1 likes
  • 505 Views
  • 5 replies
  • 1 likes

Two devices conflicting on family plan

PlanPremium Family CountryCanadaDevice(iPhone 10 and iPhone 13) My kid’s phone and mine are on different accounts in the family plan but if I play music it plays through his device and vice versa. If I stop the music on both devices and get music pla...

  • Visitor
  •   Plan Premium Family  Country Canada Device (iPhone 10 and iPhone 13)   My kid’s phone and mine are on different accounts in the family plan but if I play music it plays throu...
  • Maxim
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution The lyrics In songs suddenly disappeared

PlanPremiumCountryUnited StatesDevice(iPhone 11 pro max)Operating SystemiOS 15 My Question or IssueI had my lyrics for songs on and i missed the date to pay premium again, I went to free Spotify but after I upgraded to premium again the lyrics in son...

  • Newbie
  • Plan Premium Country United States Device (iPhone 11 pro max) Operating System iOS 15   My Question or Issue I had my lyrics for songs on and i missed the date to pay premium again, I ...
  • Rahblah
  • Casual Listener
  • 33247 Views
  • 9 replies
  • 10 likes
  • 33247 Views
  • 9 replies
  • 10 likes

Superuser Contribution When switching apps while a group session is playing, Spotify pauses playback

PlanPremiumCountryAustralia DeviceiPhone 11 ProOperating SystemiOS 14.3 My Question or IssueRepro steps:Join a group sessionSwitch apps (so that Spotify is playing in the background)Switch back (so that Spotify is now back in the foreground)Spotify i...

  • Visitor
  • Plan Premium Country Australia  Device iPhone 11 Pro Operating System iOS 14.3   My Question or Issue Repro steps: Join a group session Switch apps (so that Spotify is playing ...
  • jikbag
  • Newbie
  • 1443 Views
  • 8 replies
  • 0 likes
  • 1443 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Spotify for artists app error code 6

PlanFree/PremiumCountryUk iPhone 13 ios 17 but also previous versions for the last 3 months I’ve been getting the attached message on all the stats pages of the Spotify for artists app. Grateful for any advice. I’ve done all the reinstalling, differe...

  • Casual Listener
  • Plan Free/Premium Country Uk  iPhone 13  ios 17 but also previous versions    for the last 3 months I’ve been getting the attached message on all the stats pages of the Spo...
  • Eni
  • Moderator
  • 541 Views
  • 3 replies
  • 0 likes
  • 541 Views
  • 3 replies
  • 0 likes

Issue with device login

PlanPremium DeviceiPhone 12 pro My Question or IssueI changed phones and now I can't login with the new device. I was offline on my old phone, and now that I've entered my login info on the app on the new phone it says that the login failed because I...

  • Newbie
  •   Plan Premium   Device iPhone 12 pro   My Question or Issue I changed phones and now I can't login with the new device. I was offline on my old phone, and now that I've entere...
  • iamhv
  • Newbie
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

DATA SAVER MODE STUCK on IPhone

PlanPremiumCountryUSDevice(iPhone XS MAX,Operating System(iOS 13 My Question or IssueHey, as seen before... I have finally found that I am also stuck on DATA saving mode on IOS. This was a topic a while ago and I have already gone through the thread ...

  • Casual Listener
  • Plan Premium Country US Device (iPhone XS MAX, Operating System (iOS 13   My Question or Issue Hey, as seen before... I have finally found that I am also stuck on DATA saving mode on I...
  • Bb255
  • Visitor
  • 19177 Views
  • 8 replies
  • 1 likes
  • 19177 Views
  • 8 replies
  • 1 likes

Superuser Contribution Local Files not playing on Iphone

I have a bunch of local files on my mac and those songs are playing just fine on my playlist there, but when I try to use it on my phone only four of the songs show up. I've tried everything but nothing seems to fix this. Help!

  • Newbie
  •   I have a bunch of local files on my mac and those songs are playing just fine on my playlist there, but when I try to use it on my phone only four of the songs show up. I've tried e...
  • WagnerBertolini
  • Visitor
  • 19890 Views
  • 25 replies
  • 2 likes
  • 19890 Views
  • 25 replies
  • 2 likes

Superuser Contribution Hi bitrate on iPad but not on iPhone

iPad ProiPhone 11 Pro MaxSpotify Premium Hi all, I have issues where my iPad has very high bitrate songs downloaded but my iPhone doesn’t. All settings are the same!! The sound quality across devices is like night and day. ive tried to delete the cac...

  • Regular
  • iPad Pro iPhone 11 Pro Max Spotify Premium   Hi all, I have issues where my iPad has very high bitrate songs downloaded but my iPhone doesn’t. All settings are the same!! The sound quality a...
  • JimmyMature
  • Regular
  • 569 Views
  • 2 replies
  • 0 likes
  • 569 Views
  • 2 replies
  • 0 likes

Superuser Contribution [iOS] Stop whining to Apple and implement Native HomePod support, Airplay 2, Siri support and Lyrics

I get really annoyed that you just keep whining towards Apple while your product is just half complete. Years ago you were whining that Apple kept Siri to themselves, that apple kept HomePod to themselves etc etc. Now everything has opened up and whe...

  • Casual Listener
  • I get really annoyed that you just keep whining towards Apple while your product is just half complete.  Years ago you were whining that Apple kept Siri to themselves, that apple kept HomePod...
  • pangmango
  • Music Fan
  • 3543 Views
  • 16 replies
  • 91 likes
  • iOS
  • 3543 Views
  • 16 replies
  • 91 likes