Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 60588 Views
  • 16 replies
  • 37 likes
  • 60588 Views
  • 16 replies
  • 37 likes

Superuser Contribution Twilight Zone Radio Podcast - Unable to skip ahead/back, audio skipping and repeating

PlanPremiumCountryUnited StatesDeviceiPhone 8Operating SystemiOS 10 My Question or IssueI am running v8.8.28.416 on my iPhone. About halfway through any episode of this particular podcast (The Twilight Zone Radio Dramas), I’m unable to skip ahead or ...

  • Visitor
  • Plan Premium Country United States Device iPhone 8 Operating System iOS 10   My Question or Issue I am running v8.8.28.416 on my iPhone. About halfway through any episode of this parti...
  • Lyubka
  • Moderator
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

Solved!! Disable In-App Suggestion Pop-Ups?

I just got a very weird random, ad-like pop-up for a murder story podcast in my iOS Spotify app (latest version 8.4.77) that I had to dismiss before being able to control my music. I pay for a premium susbscription. Am I able to disable this? Besides...

  • Regular
  • I just got a very weird random, ad-like pop-up for a murder story podcast in my iOS Spotify app (latest version 8.4.77) that I had to dismiss before being able to control my music. I pay for a premiu...
  • apfitzg2
  • Regular
  • 18942 Views
  • 16 replies
  • 30 likes
  • 18942 Views
  • 16 replies
  • 30 likes

Superuser Contribution While using Carplay, it will only load the first 10 playlists. No more. But other times it works...

PlanFree/PremiumCountry: USA Device: iPhone XOperating SystemiOS 12.1.4 on a Mazda Connect. CX-5 2016 My Question or IssueWhen using Apple Carplay and trying to scroll through my playlists I can only see about the first 10 playlists or so. Then it ju...

  • Visitor
  • Plan Free/Premium Country: USA   Device: iPhone X Operating System iOS 12.1.4 on a Mazda Connect. CX-5 2016   My Question or Issue When using Apple Carplay and trying to scroll t...
  • Websterstheman
  • Visitor
  • 20354 Views
  • 23 replies
  • 7 likes
  • 20354 Views
  • 23 replies
  • 7 likes

Superuser Contribution Increasing Ads

I have had spotify for years, and use the free version because I currently can't afford premium. I have accepted the use of ads, and understand their presence. I also find it reasonable that there has been an increase in ads since I started using thi...

  • Newbie
  • I have had spotify for years, and use the free version because I currently can't afford premium. I have accepted the use of ads, and understand their presence. I also find it reasonable that there ha...
  • dxrkMstxrz
  • Visitor
  • 11433 Views
  • 6 replies
  • 20 likes
  • 11433 Views
  • 6 replies
  • 20 likes

Superuser Contribution No volume control on Spotify connect

Hi, Am using Spotify connect from my iphone to control an Ipad that is connected to speakers. Both ios devices use ios 7.0.3 and the same version of spotify which is 0.9.0 Firstly, in my view it is quite annoying that the ipad has to have auto lock d...

  • Newbie
  • Hi,  Am using Spotify connect from my iphone  to control an Ipad that is connected to speakers.  Both ios devices use ios 7.0.3 and the same version of spotify which is 0.9.0 Fir...
  • chewierocks
  • Casual Listener
  • 12984 Views
  • 34 replies
  • 20 likes
  • 12984 Views
  • 34 replies
  • 20 likes

Superuser Contribution Spotify pauses when turning off headphones while streaming to other device

DeviceiPhone 11Operating SystemiOS 15 My Question or Issue When streaming music to a wireless speaker and at the same time have headphones connected to the phone, Spotify pauses the music when the headphones are turned off. Would be great if there is...

  • Casual Listener
  • Device iPhone 11 Operating System iOS 15   My Question or Issue   When streaming music to a wireless speaker and at the same time have headphones connected to the phone, Spotify paus...
  • pizzaispizza
  • Casual Listener
  • 3359 Views
  • 7 replies
  • 0 likes
  • 3359 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify disconnects from the Internet when i close the app

PlanFree DeviceSamsung S21 feOperating SystemiOS 10 My Question or IssueWhenever I close the Spotify app while playing music it stops working but the the notification is still there when I click on it it takes time to load but it works.My problem is ...

  • Regular
  • Plan Free   Device Samsung S21 fe Operating System iOS 10   My Question or Issue Whenever I close the Spotify app while playing music it stops working but the the notification is s...
  • Eni
  • Moderator
  • 755 Views
  • 9 replies
  • 0 likes
  • 755 Views
  • 9 replies
  • 0 likes

Now playing interface swiped down to minimize bug

on iOS 17.1 and previous when swiping down the music player interface to minimize, there is always a non-fluid animation when hiding the player and displaying the minimized player bar at the bottom of the screen. Please fix

  • Newbie
  • on iOS 17.1 and previous when swiping down the music player interface to minimize, there is always a non-fluid animation when hiding the player and displaying the minimized player bar at the bottom o...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Not able to view full tracklist on current album/playlist on Apple Watch with new layout

I confirmed with Spotify support that this was part of the new updated Spotify Apple Watch update. Previously when you were viewing the now playing on your watch you could swipe left and then see the full tracklist of the current album/playlist you w...

  • Visitor
  • I confirmed with Spotify support that this was part of the new updated Spotify Apple Watch update.  Previously when you were viewing the now playing on your watch you could swipe left and then s...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Superuser Contribution my spotify songs keep repeating first 1 or 2 seconds of any songs I play.

When I hit play of a song on any Spotify playlist on my Iphone 11, any song on any of my playlists, my iphone 11 spotify keeps repeating the first second or two of the song. This does not happen on my Ipad.

  • Visitor
  • When I hit play of a song on any Spotify playlist on my Iphone 11, any song on any of my playlists, my iphone 11 spotify keeps repeating the first second or two of the song. This does not happen on m...
  • AlejaR
  • Moderator
  • 820 Views
  • 1 replies
  • 0 likes
  • 820 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify tracks turned grey after listen to several songs

My Spotify tracks turned grey after listened to several songs, after that the app could not be used properly and I had to restart the app againPlanPremiumCountryVietnamDeviceiPhone 7Operating SystemiOS 15.7.9 My Question or IssueMy Spotify tracks tur...

  • Newbie
  • My Spotify tracks turned grey after listened to several songs, after that the app could not be used properly and I had to restart the app again Plan Premium Country Vietnam Device iPhone 7 Ope...
  • Eni
  • Moderator
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Liked songs playlist not working

PlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS 17 My Question or IssueThis issue was occurring prior to my phone update so I don’t believe it to be a software issue. When I open Spotify I have access to all of my playlists and can open/play ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 13 Operating System iOS 17   My Question or Issue This issue was occurring prior to my phone update so I don’t believe it to be a software issue....
  • Jaywillay23
  • Casual Listener
  • 5251 Views
  • 2 replies
  • 0 likes
  • 5251 Views
  • 2 replies
  • 0 likes

Superuser Contribution Apple Watch showing duplicate podcasts

With the latest versions, I now see duplicated podcasts listed in the Podcasts playlist on my Apple Watch. if I have three episodes on my phone, I have six listed on the watch. And they are in repeated order e.g. 1,2,3,1,2,3 so it’s not sorting them....

  • Roadie
  • With the latest versions, I now see duplicated podcasts listed in the Podcasts playlist on my Apple Watch.   if I have three episodes on my phone, I have six listed on the watch. And they are ...
  • Elena
  • Moderator
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Swipe to queue stopped working

PlanPremiumCountryGermany DeviceiPhone 14 ProOperating SystemiOS 17.0.3 My Question or IssueThe function to swipe to queue stopped working in liked songs page with Spotify version 8.8.80

  • Newbie
  •   Plan Premium Country Germany  Device iPhone 14 Pro Operating System iOS 17.0.3   My Question or Issue The function to swipe to queue stopped working in liked songs page w...
  • Yordan
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium acct app not working right. can play/skip ~10ish tracks then quits playing.

PlanPremiumCountryUSDevice(iPhone se Operating System(iOS 15.7.9 My Question or IssueSpotify hasn't worked right for the last few weeks. possibly started after a phone software update but can't remember. It lets me play/skip about 10ish songs then qu...

  • Newbie
  • Plan Premium Country US Device (iPhone se  Operating System (iOS 15.7.9   My Question or Issue Spotify hasn't worked right for the last few weeks. possibly started after a ph...
  • MihailY
  • Moderator
  • 365 Views
  • 4 replies
  • 3 likes
  • 365 Views
  • 4 replies
  • 3 likes

Superuser Contribution Stop personalizing spotify made playlist for me

A couple months ago spotify started customizing its own playlists based on what i like but i go to these playlists (decades, dinner music playlists, etc.) to listen to something i don't usually listen to. How do i get spotify to stop customizing its ...

  • Casual Listener
  • A couple months ago spotify started customizing its own playlists based on what i like but i go to these playlists (decades, dinner music playlists, etc.) to listen to something i don't usually liste...
  • twillt
  • Regular
  • 7910 Views
  • 7 replies
  • 43 likes
  • 7910 Views
  • 7 replies
  • 43 likes

Superuser Contribution Issues with scrolling on long podcast lists

PlanPremiumCountryUSDeviceiphone 12Operating SystemiOS 17.0.3 My Question or IssueSee attached video. When scrolling through long lists of content, if I scroll to where it needs to load more content it will hop around. In the example screenshot I was...

  • Newbie
  • Plan Premium Country US Device iphone 12 Operating System iOS 17.0.3   My Question or Issue See attached video. When scrolling through long lists of content, if I scroll to where it ne...
  • Eni
  • Moderator
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Connected device pop up showing up constantly

PlanPremiumCountryUS DeviceIPhone 13 Pro iPad Air 4Operating SystemiOS 17 My Question or IssueWhen using Spotify connect, you get that pop up to that show that device name and current volume levels. I am getting that pop up constantly starting today ...

  • Regular
  • Plan Premium Country US   Device IPhone 13 Pro iPad Air 4 Operating System iOS 17   My Question or Issue When using Spotify connect, you get that pop up to that show that device ...
  • 506 Views
  • 0 replies
  • 0 likes
  • 506 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot download music to iPhone due to maximum number of devices

I had five iOS devices with music downloaded.Then initialized two iPhones to sell, without deleting downloaded music in Spotify.Now I bought a new iPhone and tried to download music in Spotify, but I couldn’t due to maximum number of devices. I assum...

  • Visitor
  • I had five iOS devices with music downloaded. Then initialized two iPhones to sell, without deleting downloaded music in Spotify. Now I bought a new iPhone and tried to download music in Spotify, b...
  • AlejaR
  • Moderator
  • 516 Views
  • 3 replies
  • 0 likes
  • 516 Views
  • 3 replies
  • 0 likes