Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Roadie
145573 Views
506 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryUSDevice(iPhone 13 Pro) For the past month now, I’ve had this constant issue of Spotify randomly undownloading my music from my playlists even in the middle of listening to them! With perfect cell service too! This requires me to ha...
Plan Premium Country US Device (iPhone 13 Pro) For the past month now, I’ve had this constant issue of Spotify randomly undownloading my music from my playlists even in the middle of li...
Moderator
2885 Views
15 replies
2 likes
Hello everybody.As you already know, trying to create an automation so that Spotify automatically plays a precise song on iOS is a real pain, not to say mission impossible. Most of times, we can have the Spotify application open, but the song won't p...
Hello everybody. As you already know, trying to create an automation so that Spotify automatically plays a precise song on iOS is a real pain, not to say mission impossible. Most of times, we can ha...
Newbie
26780 Views
2 replies
4 likes
PlanFreeCountryMalaysiaDeviceIphone 11 pro & Apple watch 6 CelularOperating System(iOS 14.3 & Watch Os 7.2 My Question or Issue why sportify cant stream or detect my apple watch? I saw on youtube video it suppose to have the watch logo at bottom righ...
Plan Free Country Malaysia Device Iphone 11 pro & Apple watch 6 Celular Operating System (iOS 14.3 & Watch Os 7.2 My Question or Issue why sportify cant stream ...
Newbie
2184 Views
6 replies
0 likes
Spotify has been playing on my iPhone all day and won’t stop. I have tried everything but it keeps playing. If I hit pause it stops for awhile then randomly starts playing again at any moment. I turned off my phone and restarted. I disabled WiFi. I t...
Spotify has been playing on my iPhone all day and won’t stop. I have tried everything but it keeps playing. If I hit pause it stops for awhile then randomly starts playing again at any moment.  ...
Newbie
5994 Views
4 replies
0 likes
i receive "not connected to internet" message when attempting to play downloaded music
i receive "not connected to internet" message when attempting to play downloaded music
Spotify Star
296 Views
1 replies
0 likes
PlanPremium CountryUSA DeviceApple 13 Operating SystemIOS 17.1.1 My Question or IssueIs it a Spotify issue or an IOS issue? The day I opened Spotify after my IOS updated automatically I can no longer control Spotify from my lock screen. It's blank an...
Plan Premium Country USA Device Apple 13 Operating System IOS 17.1.1 My Question or Issue Is it a Spotify issue or an IOS issue? The day I opened Spotify afte...
Newbie
2413 Views
4 replies
4 likes
Hi,I can't play any music on my Spotify app and I can't find country settings in my settings it's frustrating
Hi,I can't play any music on my Spotify app and I can't find country settings in my settings it's frustrating
Moderator
497 Views
1 replies
0 likes
-Premium subscription in Canada. My Spotify app will not find my Sonos amp gen 2 to stream. It was working perfectly fine just a few days ago. I always use the Spotify app because the sonos app running Spotify is not as functional and user friendly.I...
-Premium subscription in Canada. My Spotify app will not find my Sonos amp gen 2 to stream. It was working perfectly fine just a few days ago. I always use the Spotify app because the sonos ...
Casual Listener
1213 Views
5 replies
0 likes
PlanPremiumCountry Device(iPhone SE 3rd generation)Operating System(iOS 16) My Question or IssueI can’t play a complete album anymore. Every time I want to listen to a song in an album Spotify jumps back to the first song of the album.
Plan Premium Country Device (iPhone SE 3rd generation) Operating System (iOS 16) My Question or Issue I can’t play a complete album anymore. Every time I want to listen t...
Moderator
372 Views
2 replies
0 likes
So when I download music to my apple watch series 7 and after downloading i going offliney music plays slowed for 7 seconds and stops. Any idea why?
So when I download music to my apple watch series 7 and after downloading i going offliney music plays slowed for 7 seconds and stops. Any idea why?
Casual Listener
511 Views
4 replies
0 likes
Clear-cut-issue, but other than that I cant complain!
Clear-cut-issue, but other than that I cant complain!
Spotify Star
2756 Views
1 replies
0 likes
When I go into a zoom meeting the music lowers down in volume despite it being set on the same volume as prior. Is there a way to stop it automatically going down?
When I go into a zoom meeting the music lowers down in volume despite it being set on the same volume as prior. Is there a way to stop it automatically going down?
Spotify Star
372 Views
1 replies
0 likes
A few weeks ago, I noticed that when I went to add a song to a playlist, it would show what playlists it was already assigned to pinned to the top. This was an awesome feature. It seems to have been dropped. Why? Please bring it back.
A few weeks ago, I noticed that when I went to add a song to a playlist, it would show what playlists it was already assigned to pinned to the top. This was an awesome feature. It seems to have been ...
Moderator
270 Views
1 replies
0 likes
I have a iPhone with the he latest iOS update. When I click a link to play a podcast, it’s says can’t not download this link. And I have also noticed there isn’t a place where I can even look for podcasts. Please help
I have a iPhone with the he latest iOS update. When I click a link to play a podcast, it’s says can’t not download this link. And I have also noticed there isn’t a place where I can even look for p...
Moderator
581 Views
1 replies
0 likes
I have reinstalled and updated my phone and Spotify app, but no matter what I try, I cannot access the lyric sharing feature. I have an apple SE second generation iphoneIOS 16.5My Spotify is version 8.8.43.436
I have reinstalled and updated my phone and Spotify app, but no matter what I try, I cannot access the lyric sharing feature. I have an apple SE second generation iphone IOS 16.5 My Spotify is vers...
Spotify Legend
2348 Views
8 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceiPhone SEOperating SystemiOS 17.2.1 My Question or IssueA section was added to the side menu (when you’re on the home page and you click your icon) some time ago that allowed you to quickly access your plan and t...
Plan Premium Country United Kingdom Device iPhone SE Operating System iOS 17.2.1 My Question or Issue A section was added to the side menu (when you’re on the home page and you click...
Regular
768 Views
4 replies
0 likes
Troquei de cartão de crédito e tive minha conta Premium Família cancelada. Realizei nova assinatura com o novo cartão de crédito mas não consigo conectar esta nova assinatura no meu celular Iphone 11. Acesso minha conta normalmente no notebook, mas n...
Troquei de cartão de crédito e tive minha conta Premium Família cancelada. Realizei nova assinatura com o novo cartão de crédito mas não consigo conectar esta nova assinatura no meu celular Iphone 11...
Spotify Star
408 Views
2 replies
0 likes
So I have added 3 albums to my local pc with album art. One of them was orignally .m4a while the other two were .FLAC. I knew FLAC wasn't supported so I converted the files to .m4a 320kbps since Spotify says they can take them. However, my iPhone 15+...
So I have added 3 albums to my local pc with album art. One of them was orignally .m4a while the other two were .FLAC. I knew FLAC wasn't supported so I converted the files to .m4a 320kbps since Spot...
Casual Listener
1315 Views
4 replies
0 likes
Every time I open Spotify to begin listening it shows null on the song timing and won't play anything until I close out the app and re open. It has been doing this for over a month now. My app and phone are both up to date and have been turned on and...
Every time I open Spotify to begin listening it shows null on the song timing and won't play anything until I close out the app and re open. It has been doing this for over a month now. My app and ph...
Moderator
537 Views
1 replies
0 likes
Não estou conseguindo ouvir nenhuma música
Não estou conseguindo ouvir nenhuma música
Spotify Star
239 Views
1 replies
0 likes
