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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36659 Views
  • 15 replies
  • 36 likes
  • 36659 Views
  • 15 replies
  • 36 likes

Solved!!Superuser Contribution I cannot log in on the app

I logged out of Spotify on my iphone last night so that I could do something on my children's account. When I went to log back into my account today it won't let me back in. I usually hit "connect with Facebook" and have never had a problem with it. ...

  • Visitor
  • I logged out of Spotify on my iphone last night so that I could do something on my children's account. When I went to log back into my account today it won't let me back in. I usually hit "connect wi...
  • Eni
  • Moderator
  • 35775 Views
  • 19 replies
  • 2 likes
  • 35775 Views
  • 19 replies
  • 2 likes

Solved!!Superuser Contribution Fast Forward/Rewind was removed and no longer works when holding down the forward/back arrow

The latest update (8.8.28.416) broke the fast forward/rewind buttons when holding down the forward/back arrows, making it impossible to use this on CarPlay/in the car. Why was this removed?! Add it back please! Makes Spotify unusable to me!

  • Casual Listener
  • The latest update (8.8.28.416) broke the fast forward/rewind buttons when holding down the forward/back arrows, making it impossible to use this on CarPlay/in the car. Why was this removed?! Add it b...
  • Eni
  • Moderator
  • 18902 Views
  • 40 replies
  • 6 likes
  • 18902 Views
  • 40 replies
  • 6 likes

Running Mix BPM is Incorrect

Recently I started running again, and love the Running Mix and ability to run with tempo matched songs. It helps a lot with setting my pace, and it's really a great feature. I just wanted to point out a bug related to the song's actual tempo. I'm not...

  • Newbie
  • Recently I started running again, and love the Running Mix and ability to run with tempo matched songs. It helps a lot with setting my pace, and it's really a great feature.   I just wanted to...
  • otwells2
  • Visitor
  • 1628 Views
  • 2 replies
  • 3 likes
  • BPM
    iOS
    running mix
  • 1628 Views
  • 2 replies
  • 3 likes

BMW Carplay - sound level of Spotify

Belgium DeviceIphone Hi All,Does anybody have the same experience with BMW & CarPlay. I have a BMW X2 from 2 years ago. And the Spotify via Carplay works fine, but the volume is very very low. The normal sound level is already nice & clear and high o...

  • Casual Listener
  • Belgium  Device Iphone      Hi All, Does anybody have the same experience with BMW & CarPlay. I have a BMW X2 from 2 years ago. And the Spotify via Carplay works fine, b...
  • gd11_be
  • Casual Listener
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Add views and timestamp on iPad

I found having the timestamp and views was very convenient - one can only see the amount of views/listens on the top 5 songs of the artist’s profile.

  • Regular
  • I found having the timestamp and views was very convenient - one can only see the amount of views/listens on the top 5 songs of the artist’s profile.
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Offline Download

Spotify App Version8.8.52.521Operating SystemiOS 16.5. (c)Issuewhen downloading song to save offline; counter of number of songs left gets stuck and does not advance even though more songs seem to download

  • Newbie
  • Spotify App Version 8.8.52.521 Operating System iOS 16.5. (c) Issue when downloading song to save offline; counter of number of songs left gets stuck and does not advance even though more songs ...
  • rtpacis
  • Casual Listener
  • 539 Views
  • 2 replies
  • 1 likes
  • 539 Views
  • 2 replies
  • 1 likes

i can't download my liked songs to listen without wifi

i had some trouble with my payment method and already changed cards, but i lost all of my downloaded songs to listen without wifi and now that i'm premium again, i cant download my "liked songs" like, the arrow to download all of the 1232 songs it's ...

  • Visitor
  • i had some trouble with my payment method and already changed cards, but i lost all of my downloaded songs to listen without wifi and now that i'm premium again, i cant download my "liked songs" like...
  • ToolboxT
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Playlists] Vibration stops when editing playlist of 500 songs in iOS app

When editing a playlist in spotify iOS app version 8.8.52.521, when select the last music of the playlist and try to scroll the song to the top, a vibration starts but when doing this in a playlist that have over 500 songs, could be less too, the vib...

  • Casual Listener
  • When editing a playlist in spotify iOS app version 8.8.52.521, when select the last music of the playlist and try to scroll the song to the top, a vibration starts but when doing this in a playlist t...
  • Yordan
  • Moderator
  • 175 Views
  • 1 replies
  • 1 likes
  • 175 Views
  • 1 replies
  • 1 likes

The Smart Shuffle dialog obscures the shuffle button, and is both long-lived /and/ undismissible.

PlanPremiumCountryUSDeviceiPhone 14 ProOperating SystemiOS 16 My Question or IssueIn my queue view, the Smart Shuffle dialog that "helpfully" informs me that recommended songs have been added to my queue completely covers up the shuffle button. It wo...

  • Casual Listener
  • Plan Premium Country US Device iPhone 14 Pro Operating System iOS 16   My Question or Issue In my queue view, the Smart Shuffle dialog that "helpfully" informs me that recommended song...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can’t no longer hide followers/following on public profile?

PlanPremiumCountrySweden DeviceIphone 14 proOperating System(iOS 16.5.1Version8.8.52.521Yesterday i noticed that i no longer can choose to hide my followers/following on my public profile. That option has suddenly disappeared from “Privacy & Social”....

  • Newbie
  • ...y public profile. That option has suddenly disappeared from “Privacy & Social”. Can i find it somewhere else?  
  • Dian
  • Spotify Legend
  • 1303 Views
  • 1 replies
  • 0 likes
  • 1303 Views
  • 1 replies
  • 0 likes

Superuser Contribution local files not showing up on iphone

my local files shows up normally on my windows 11 pc but on my iphone 13 when im trying to sync my local files from my pc to my phone so i can listen to songs that arent on spotify i turned on the option for local files on my iphone but nothing has s...

  • Casual Listener
  • my local files shows up normally on my windows 11 pc but on my iphone 13 when im trying to sync my local files from my pc to my phone so i can listen to songs that arent on spotify i turned on the op...
  • Dian
  • Spotify Legend
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

Shuffle button doesn't work (again)

PlanPremiumCountryUnited States DeviceiPhone 8Operating SystemiOS 16.4 My Question or IssueJust installed the app update from 5 days ago and I am once again unable to turn on shuffle. The issue was resolved in the update previous to this one but it's...

  • Visitor
  • Plan Premium Country United States  Device iPhone 8 Operating System iOS 16.4   My Question or Issue Just installed the app update from 5 days ago and I am once again unable to tu...
  • MateusM
  • Spotify Star
  • 194 Views
  • 1 replies
  • 1 likes
  • 194 Views
  • 1 replies
  • 1 likes

Superuser Contribution Opening Spotify app on ios pauses or interrups other media playback.

PlanPremiumCountrySweden DeviceIPhone 12 MiniOperating SystemIOS 15.1.1 Issue Since recently, opening the spotify application on ios results in any other media playback from other apps, such as apple music, bandcamp, soundcloud, pod caster etc to pau...

  • Regular
  • Plan Premium Country Sweden   Device IPhone 12 Mini Operating System IOS 15.1.1   Issue   Since recently, opening the spotify application on ios results in any other media ...
  • saikumargvsh
  • Newbie
  • 3236 Views
  • 22 replies
  • 2 likes
  • ios interrput pause playback lamesource
  • 3236 Views
  • 22 replies
  • 2 likes

Superuser Contribution can't see my playlists, says I need to get premium to play in any order

Yesterday, I noticed that I couldn't see my playlists or play songs from albums in any order? Is this a new update? Because in order to play in any order, it says I need premium. It's very inconvenient and it only occurred recently. I've deleted the ...

  • Visitor
  • Yesterday, I noticed that I couldn't see my playlists or play songs from albums in any order? Is this a new update? Because in order to play in any order, it says I need premium. It's very inconvenie...
  • MihailY
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Feedback Sounds not working anymore

PlanPremiumCountryAustriaDeviceiphone12Operating Systemios14.4 My Question or Issuehi there since switching from earpods to wireless airpods the feedback sounds when i play/pause and skipping tracks are not working anymore? is this intended? i really...

  • Casual Listener
  • Plan Premium Country Austria Device iphone12 Operating System ios14.4   My Question or Issue hi there since switching from earpods to wireless airpods the feedback sounds when i play/p...
  • Arjun11
  • Newbie
  • 1843 Views
  • 6 replies
  • 0 likes
  • AirPods
    Feedback Sounds
  • 1843 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify closes while playing a song

I dont if it’s just my problem or somebody else experiences the same issue. I start playing my playlists and before the first song is finished the app just closes. I tried everything a different device, restarting my phone, and my phone is on the new...

  • Casual Listener
  • I dont if it’s just my problem or somebody else experiences the same issue. I start playing my playlists and before the first song is finished the app just closes. I tried everything a different devi...
  • Eni
  • Moderator
  • 204 Views
  • 1 replies
  • 1 likes
  • 204 Views
  • 1 replies
  • 1 likes

Superuser Contribution Stuck on Downgrade button and can’t logout

I accidentally logged in with an old account and got the message “your last payment didn’t go through …”. I am not able to dismiss this notification, nor am I able to log out of the app so that I can log back in with the correct account, which has a ...

  • Visitor
  • I accidentally logged in with an old account and got the message “your last payment didn’t go through …”. I am not able to dismiss this notification, nor am I able to log out of the app so that I can...
  • Yordan
  • Moderator
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is there some way to save our own "custom" equalizer settings (or at least alter the presets)??

My Question or IssueIs there some way to save our own "custom" equalizer settings (or at least alter the presets)?? Especially in this day of zillions of different speaker and headphone types, it is VERY helpful to adjust EQ for particular situations...

  • Visitor
  •     My Question or Issue Is there some way to save our own "custom" equalizer settings (or at least alter the presets)??     Especially in this day of zillions of different s...
  • Straight494
  • Newbie
  • 5472 Views
  • 6 replies
  • 12 likes
  • 5472 Views
  • 6 replies
  • 12 likes

Superuser Contribution 2 specific podcasts will not play on my spotify.

The Daily by NY Times and The Fantasy Footballers podcasts will not play for me. No episodes. Not on my phone app, ipad, or on a web browser. I have deleted and redownloaded the app. Still have the same issue. Most of the time it just stays at 0:00, ...

  • Casual Listener
  • The Daily by NY Times and The Fantasy Footballers podcasts will not play for me. No episodes. Not on my phone app, ipad, or on a web browser. I have deleted and redownloaded the app. Still have the s...
  • Eni
  • Moderator
  • 460 Views
  • 7 replies
  • 0 likes
  • 460 Views
  • 7 replies
  • 0 likes