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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49744 Views
  • 15 replies
  • 36 likes
  • 49744 Views
  • 15 replies
  • 36 likes

Solved!!Superuser Contribution HTML tag `` appears in prompt message when deleting a playlist

PlanPremiumCountryTaiwanDeviceiPhone XOperating SystemiOS 14.6App version8.6.48.1180My Question or Issue When deleting a playlist created by myself, the prompt message contains a HTML tag:
which seems like a bug to me, so I reported it here.

davidhcefx_0-1627890144924.png
  • Music Fan
  • Plan Premium Country Taiwan Device iPhone X Operating System iOS 14.6 App version 8.6.48.1180 My Question or Issue   When deleting a playlist created by myself, the prompt message co...
  • JEYAKUMARjohn
  • Newbie
  • 1104 Views
  • 8 replies
  • 0 likes
  • br
    HTML tag
  • 1104 Views
  • 8 replies
  • 0 likes

Playing freezes after end of selection

Listening to playlist on continuous play, not shuffle. At end of a song, the next selection won’t play. Swiping right changes featured album cover, but not song - bars for now completed song keep moving, but no sound. Any interaction with app then fr...

  • Visitor
  • Listening to playlist on continuous play, not shuffle. At end of a song, the next selection won’t play. Swiping right changes featured album cover, but not song - bars for now completed song keep mov...
  • No200
  • Newbie
  • 422 Views
  • 4 replies
  • 0 likes
  • 422 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Scroll bar is missing on Liked songs since a couple of updates

Latest iOS app versions removes the scroll bar/icon that makes reachable the bottom, middle and top on the Liked Songs playlist (removes even the native iOS scroll bars), I have a lot of songs added to that playlist and I'm very annoyed with the last...

  • Regular
  • Latest iOS app versions removes the scroll bar/icon that makes reachable the bottom, middle and top on the Liked Songs playlist (removes even the native iOS scroll bars), I have a lot of songs added ...
  • Eni
  • Moderator
  • 1254 Views
  • 5 replies
  • 1 likes
  • 1254 Views
  • 5 replies
  • 1 likes

Superuser Contribution Group Session - Listen on their own device option

My girlfriend goes out of town often due to the nature of her work. We discovered the group session option and thought it would be a cool way to listen to music with each other. I looked at a reply to a different question, and one of the moderators s...

  • Casual Listener
  • My girlfriend goes out of town often due to the nature of her work. We discovered the group session option and thought it would be a cool way to listen to music with each other. I looked at a reply t...
  • jackjong
  • Newbie
  • 3210 Views
  • 6 replies
  • 0 likes
  • 3210 Views
  • 6 replies
  • 0 likes

Bring back lyrics on mobile

Lyrics on mobile have been replaced with a quick play feature which is, quite frankly, useless. If folks want to quick play something, they have other ways of doing it with Siri / other voice assistants, etc. Lyrics were far more useful and fun to ha...

  • Newbie
  • Lyrics on mobile have been replaced with a quick play feature which is, quite frankly, useless. If folks want to quick play something, they have other ways of doing it with Siri / other voice assista...
  • 1222432129
  • Visitor
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify can't open this type of link on this device

PlanFreeCountryUnited KingdomDevice(iPod Touch 6th Generation)Operating System(iOS 12.4.6)My Question or IssueWhen I press on any song after searching for it, I get the error message 'Spotify can't open this type of link on this device'. I've restart...

  • Casual Listener
  •   Plan Free Country United Kingdom Device (iPod Touch 6th Generation) Operating System (iOS 12.4.6) My Question or Issue When I press on any song after searching for it, I get the erro...
  • Un_XD
  • Casual Listener
  • 7310 Views
  • 13 replies
  • 0 likes
  • 7310 Views
  • 13 replies
  • 0 likes

Superuser Contribution liked songs

i was just using spodify and all of a sudden the list of playlists at the top of the main page just took off my liked songs. i listen to them almost everyday and was just wondering what happened and why there not there anymore. they used to sit at #1...

  • Visitor
  • i was just using spodify and all of a sudden the list of playlists at the top of the main page just took off my liked songs. i listen to them almost everyday and was just wondering what happened and ...
  • Joan
  • Moderator
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution RELEASE RADAR NOT UPDATING

PlanPremiumCountryAustraliaDeviceiPhone 14 My Question or IssuePlaylist didnt update with new songs. Still the same songs as last week. This is the 3rd time I’ve experienced this.

  • Visitor
  •   Plan Premium Country Australia Device iPhone 14     My Question or Issue Playlist didnt update with new songs. Still the same songs as last week. This is the 3rd time I’ve ...
  • Dian
  • Spotify Legend
  • 675 Views
  • 1 replies
  • 0 likes
  • 675 Views
  • 1 replies
  • 0 likes

Superuser Contribution se bloquea por completo, no responde😖😖😖

Luego de reproducir unas cuantas canciones se bloquea la app no responde, no cargan ni las carátulas de las canciones pero la música suena de fondo.. luego por AirPlay se reproduce entrecortado al punto de q se vuelve a bloquear una y otra vezPD: cer...

  • Casual Listener
  • Luego de reproducir unas cuantas canciones se bloquea la app no responde, no cargan ni las carátulas de las canciones pero la música suena de fondo.. luego por AirPlay se reproduce entrecortado al pu...
  • Eni
  • Moderator
  • 580 Views
  • 2 replies
  • 0 likes
  • 580 Views
  • 2 replies
  • 0 likes

How can I revert the latest iOS update on my Spotify app?

PlanPremiumCountryU.S. Device(iPhone 7)Operating System(iOS 12.3.1) My Question or IssueI would like to find out how to revert the latest Spotify update for iOS for my Apple iPhone 7. I would not normally reverse an update, but this latest one seems ...

  • Newbie
  • Plan Premium Country U.S.   Device (iPhone 7) Operating System (iOS 12.3.1)   My Question or Issue I would like to find out how to revert the latest Spotify update for iOS for my...
  • Dunwitu
  • Visitor
  • 7148 Views
  • 11 replies
  • 31 likes
  • 7148 Views
  • 11 replies
  • 31 likes

Superuser Contribution Disable Group Sessions?

Hi, i am on Spotify Premium and i would like to disable the group-session-feature on all devices (Windows10, iPhone & iPad), since it inferferes with my Sonos-system. When i try to select any of my sonos speakers for streaming, the often disappear wi...

  • Casual Listener
  • Hi, i am on Spotify Premium and i would like to disable the group-session-feature on all devices (Windows10, iPhone & iPad), since it inferferes with my Sonos-system. When i try to select any of ...
  • pbandrews3
  • Visitor
  • 32435 Views
  • 20 replies
  • 8 likes
  • Group Sessions
  • 32435 Views
  • 20 replies
  • 8 likes

Superuser Contribution [iOS 15.2.1] EQ disables itself even when turned on previously

[iOS 15.2.1] EQ disables itself even when turned on previouslyDeviceiPhone 12 Hi guys !I found out that the EQ in the app disables by itself but is still shown to be working on Spotify on iOS 15.2.1.This has been happening for quite a few days now an...

  • Casual Listener
  • [iOS 15.2.1] EQ disables itself even when turned on previously Device iPhone 12   Hi guys ! I found out that the EQ in the app disables by itself but is still shown to be working on&nbs...
  • Mishel97
  • Casual Listener
  • 1070 Views
  • 6 replies
  • 1 likes
  • Equalizer
    iOS 15.2.1
  • 1070 Views
  • 6 replies
  • 1 likes

Superuser Contribution Now Playing Bar is missing from iPhone App

PlanPremiumCountryUnited StatesDeviceiPhone 13 ProOperating SystemiOS 15.6.1 My Question or IssueA few hours ago I had my Now Playing bar, could fast forward, rewind, turn shuffle or repeat on/off as needed. Now all of that is gone since it's all hou...

  • Newbie
  •     Plan Premium Country United States Device iPhone 13 Pro Operating System iOS 15.6.1   My Question or Issue A few hours ago I had my Now Playing bar, could fast forward,...
  • Yordan
  • Moderator
  • 736 Views
  • 3 replies
  • 1 likes
  • 736 Views
  • 3 replies
  • 1 likes

MacOS Devices not showing up on iOS App

PlanPremiumCountryUSDevices(iPhone 8, Mac Mini Late 2012, MacBook Pro Late 2013)Operating Systems(iOS 15.1, MacOS 10.15.7 and MacOS 11.6.1) iOS Spotify version 8.6.84MacOS Spotify version 1.173.517 My Question or IssueHi All, MacOS devices running Sp...

  • Casual Listener
  • Plan Premium Country US Devices (iPhone 8, Mac Mini Late 2012, MacBook Pro Late 2013) Operating Systems (iOS 15.1, MacOS 10.15.7 and MacOS 11.6.1)   iOS Spotify version 8.6.84 Mac...
  • tomsawyer86
  • Newbie
  • 1156 Views
  • 3 replies
  • 1 likes
  • 1156 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cannot slide forward or backwards while playing a song.

I cannot move the progress bar forward or backwards when playing a song.No matter how much I try to move it forward or backwards, nothing works. I cannot move forward or backwards in the song and can only play the entire song. Can’t replay or skip a ...

  • Newbie
  • I cannot move the progress bar forward or backwards when playing a song.No matter how much I try to move it forward or backwards, nothing works. I cannot move forward or backwards in the song and can...
  • Shri5047
  • Visitor
  • 578 Views
  • 2 replies
  • 0 likes
  • 578 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wrong song playing after skip or queue

PlanPremiumCountryUSADeviceiPad (7th Generation)Operating SystemiOS 16.6.1 My Question or IssueFor the past week or so I have been having a frequent issue where skipping a song (or less frequently, automatically moving on to the next song in the queu...

  • Casual Listener
  • Plan Premium Country USA Device iPad (7th Generation) Operating System iOS 16.6.1   My Question or Issue For the past week or so I have been having a frequent issue where skipping a so...
  • OscarDC
  • Moderator
  • 939 Views
  • 5 replies
  • 0 likes
  • 939 Views
  • 5 replies
  • 0 likes

Superuser Contribution App pauses music and won’t let you change tracks

The app on iPadOS keeps playing a track till the end and then it pauses. At this point the app won’t let you pick another song, nor will it continue to the next song on a given playlist.

  • Visitor
  • The app on iPadOS keeps playing a track till the end and then it pauses. At this point the app won’t let you pick another song, nor will it continue to the next song on a given playlist.
  • AlejaR
  • Moderator
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify will not let me find user made playlists.

I was searching for a playlist that I've seen before, which was made by another user and not Spotify itself. However, when I tried to look for it, the search results only showed Spotify made playlists, albums, and songs. It was working fine yesterday...

  • Visitor
  • I was searching for a playlist that I've seen before, which was made by another user and not Spotify itself. However, when I tried to look for it, the search results only showed Spotify made playlist...
  • Yordan
  • Moderator
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution can't listen from watch

PlanPremiumCountryPolandDevicewatch se with iphone 6s plusOperating Systemwatch os 8.1 / iOS 15.1 My Question or Issuewhen I change device to watch it's stuck on connecting and watch icon infinitely blinking on main screen. Everything seems to be goo...

  • Newbie
  • Plan Premium Country Poland Device watch se with iphone 6s plus Operating System watch os 8.1 / iOS 15.1   My Question or Issue when I change device to watch it's stuck on connecting a...
  • Jrover6382
  • Visitor
  • 5909 Views
  • 3 replies
  • 0 likes
  • 5909 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify loads slowly 2.0 / goes unresponsive on iOS

On March 15, 2023 Yordan from Spotify posted this and it is still happening to me and has been ever since then. [Premium / USA / iPhone 11 / iOS 16.6] I've cleared the cache. I've turned off and rebooted. I've uninstalled and reinstalled...to no avai...

awaterslideaway_0-1692722944312.png
  • Gig Goer
  • On March 15, 2023 Yordan from Spotify posted this and it is still happening to me and has been ever since then. [Premium / USA / iPhone 11 / iOS 16.6] I've cleared the cache. I've turned off and rebo...
  • Eni
  • Moderator
  • 488 Views
  • 3 replies
  • 1 likes
  • iOS
    loading
    slow
    spotify slow
    unresponsive
  • 488 Views
  • 3 replies
  • 1 likes