Go Online Within... Not updating when I've been online

[CariRey]

Hi 

I have a Spotify Premium account which I use on my Mac, iPhone4 and Mini iPad.  For the past couple of days when I go offline on my iPhone4 it says I need to go online within 6 days - even though I have just been online.  I thought you were meant to have 30 days of offline playback before you needed to go online again? It is often longer than 6 days that I need to spend offline before I can go online again.  

Any help would be appreciated.  

Thanks, Cari

[Joe]

Yeah it is 30 days. Does it change if you play one track online then go back offline?

[CariRey]

Hi Joe

No it doesn't, when I go back offline it retuns to 6 days.  I have been online this morning for 2 - 3 hours on my iPhone so just tried again and it has stayed the same.  I have also just noticed that it is now doing the same on my iPad Mini.

Thanks, Caroline

[Joe]

I just checked my android devices and they behave as they should so it' doesn't look like a server issue. If you're sure you are actually connecting to the spotify server and the 6 days doesn't change, use the online contact form and someone at Spotify can help get this sorted. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.