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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

238107 Views

56 replies

13 likes

  • 238107 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158977 Views

507 replies

108 likes

  • 158977 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108276 Views

19 replies

38 likes

  • 108276 Views
  • 19 replies
  • 38 likes

Can't synch iTunes song that I purchased

I puchased a song from iTunes and added it to a Spotify playlist; I have the Premium account. Am following the directions to get the iTunes song to synch with my iPhone 4S but it will not synch in the offline mode. Please help.

Newbie

I puchased a song from iTunes and added it to a Spotify playlist; I have the Premium account. Am following the directions to get the iTunes song to synch with my iPhone 4S but it will not synch in th...

Taylor

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Lost music from iPod

hi im shannon, im a spotify premium user and im trying to get music from spotify to load onto my ipod i already had it backed up and synced on spotify but it didnt put new music in that i had on my spotify play list all it did was whipe it clean of m...

Casual Listener

hi im shannon, im a spotify premium user and im trying to get music from spotify to load onto my ipod i already had it backed up and synced on spotify but it didnt put new music in that i had on my s...

Adam

Roadie

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
  • 0 likes

can't get songs to download to offline

it just shows a spinning thinking circle... forever. and ever. I have premium. and I've tried stopping the sync, flipping it back on, closing app, downloading only a one song playlist.. nothing works. please help. this is taking much value out of my ...

Casual Listener

it just shows a spinning thinking circle... forever. and ever. I have premium. and I've tried stopping the sync, flipping it back on, closing app, downloading only a one song playlist.. nothing works...

Jenholdren

Regular

739 Views

4 replies

0 likes

  • 739 Views
  • 4 replies
  • 0 likes

Solved!! Help!

I have premium on my computer but cannot get the app on my iphone to recognize the upgrade. I've tried deleting and reinstalling the app multiple times and still nothing. I am so frustrated what do i do?

Newbie

I have premium on my computer but cannot get the app on my iphone to recognize the upgrade. I've tried deleting and reinstalling the app multiple times and still nothing. I am so frustrated what do i...

cristinamunoz

Newbie

696 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Premium account not working on Iphone 5 - clean install allready tried

Premium working on desktop with no issues, but isnt on my iPhone 5. Clean install allready tried several times as well a loggin in and out.. Regards Anders

Newbie

Premium working on desktop with no issues, but isnt on my iPhone 5. Clean install allready tried several times as well a loggin in and out..   Regards Anders

Peter__

Community Legend

511 Views

3 replies

0 likes

  • 511 Views
  • 3 replies
  • 0 likes

Songs Keep Stopping Halfway Through

I've got a premium account on my 3GS phone and songs keep stopping about 1.30 in. I've tried reinstalling the app and it appears to be the latest version, so I'm not sure what's happening. As this has been going on for about 3 days now, could someone...

Regular

I've got a premium account on my 3GS phone and songs keep stopping about 1.30 in. I've tried reinstalling the app and it appears to be the latest version, so I'm not sure what's happening. As this ha...

Adam

Roadie

5523 Views

5 replies

1 likes

Pausing playback
  • 5523 Views
  • 5 replies
  • 1 likes

spotify for IPAD no working

Got home last night and my Spotify on my iPad is not playing. I can see all my playlists and playlists that I loaded to my iPad will only play 1/2 of the song and then stops. Somebody help!!!!!!

Newbie

Got home last night and my Spotify on my iPad is not playing.  I can see all my playlists and playlists that I loaded to my iPad will only play 1/2 of the song and then stops.   ...

smelico

Community Legend

374 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify Premium not recognized on my iPhone 5 --- PLEASE HELP

My Spotify app on my iPhone 5 doesn't recognize my premium account. Which is basically why I bought it. Help fix this please!!! Csaey

Newbie

My Spotify app on my iPhone 5 doesn't recognize my premium account.  Which is basically why I bought it.  Help fix this please!!!   Csaey

Peter__

Community Legend

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Solved!! sure this has been answered, but I need help!

So I have a premium unlimited account, and my iphone 4s keeps telling me that I can only listen to tracks on premium and refers me to the radio. I have uninstalled and reinstalled the app about 6 times. I've logged off and on. I've restarted my phone...

Casual Listener

So I have a premium unlimited account, and my iphone 4s keeps telling me that I can only listen to tracks on premium and refers me to the radio. I have uninstalled and reinstalled the app about 6 tim...

Liam

Community Legend

739 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

iOS locking into 2G

Hey folks, It seems that every time I'm streaming Spotify, if I happen to reach some area with lower signal strength, the phone (iPhone 4S) will lock into 2G mode, and of course streaming won't happen. I have to manually go in, activate airplane mode...

Newbie

Hey folks,   It seems that every time I'm streaming Spotify, if I happen to reach some area with lower signal strength, the phone (iPhone 4S) will lock into 2G mode, and of course streaming ...

292 Views

0 replies

0 likes

  • 292 Views
  • 0 replies
  • 0 likes

Premium account stopped working

I've had the premium spotify account for over a year and its always works great. All of a sudden it started not letting me stream songs- saying I can play radio instead but need to be a premium member to stream even though I am still a premium member...

Newbie

I've had the premium spotify account for over a year and its always works great. All of a sudden it started not letting me stream songs- saying I can play radio instead but need to be a premium membe...

Peter__

Community Legend

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

unsync facebook from mobile device

I synced spotify on my mobile device to my facebook, which was connected to a different spotify account. Now all my playlists are gone... how do i disconnect my facebook from my mobile spotify and get my playlists back?

Newbie

I synced spotify on my mobile device to my facebook, which was connected to a different spotify account. Now all my playlists are gone... how do i disconnect my facebook from my mobile spotify and ge...

Peter__

Community Legend

2446 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

spotify just stops

i have 383 songs i want to sync....it goes so far and just stops. i have been at 202 for almost an hour...it got to that in a little over an hour.......why does it just stop? i have deleted and re-installed the app a few times, each time it only goes...

Casual Listener

i have 383 songs i want to sync....it goes so far and just stops. i have been at 202 for almost an hour...it got to that in a little over an hour.......why does it just stop? i have deleted and re-in...

Peter__

Community Legend

587 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Can't Tweet a track if you use Emoji characters in the Tweet

If you try to share a track and include Emoji the Tweet will not send. For example: The same tweet without those Emoji characters will send fine. This is not really a Spotify error... i've found this bug in ANY iOS6 app using the built in "Tweet Shee...

Casual Listener

If you try to share a track and include Emoji the Tweet will not send.   For example:   The same tweet without those Emoji characters will send fine.  This is not really a...

findmory

Casual Listener

1623 Views

2 replies

0 likes

  • 1623 Views
  • 2 replies
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Version of Spotify

I am contemplating buying Spotify (the £4.99 version) and I am wondering if I can get it through on my iPhone because my laptop doesn't work & I don't particularly want to be paying £9.99 a month just for it to be using it on my phone?

Newbie

I am contemplating buying Spotify (the £4.99 version) and I am wondering if I can get it through on my iPhone because my laptop doesn't work & I don't particularly want to be paying £9.99 a month...

Peter__

Community Legend

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Playlist show me only first 30 trakcs

Hi to everybody i got a problem with a playlist: One of my friend created the playlist and he gave me the link to open it. I copied and pasted it on Safari e and the playlist is opened in the Spotify app. But on my iPhone there are only the first 30 ...

Casual Listener

Hi to everybody i got a problem with a playlist:   One of my friend created the playlist and he gave me the link to open it. I copied and pasted it on Safari e and the playlist is opened in ...

Leonardodest

Casual Listener

606 Views

4 replies

0 likes

  • 606 Views
  • 4 replies
  • 0 likes

Solved!! Failure to Sync

My spotify won't sync most of my tracks on all of my playlists. I have been a paying member now for over a month and when I go to sync a playlist to the offline playlist the first few songs will sync in only a matter of mins though the remainder won'...

Casual Listener

My spotify won't sync most of my tracks on all of my playlists. I have been a paying member now for over a month and when I go to sync a playlist to the offline playlist the first few songs will sync...

Ryanc94-GB

Casual Listener

911 Views

2 replies

0 likes

  • 911 Views
  • 2 replies
  • 0 likes

How do you activate the offline availability of your music

I'm a Premium member, and I've read that we can listen to music even when we're off line. How do you make your music available in the offline modus? I can't seem to find the switch on my Spotify dashboard to do that.

Casual Listener

I'm a Premium member, and I've read that we can listen to music even when we're off line. How do you make your music available in the offline modus? I can't seem to find the switch on my Spotify dash...

Liam

Community Legend

768 Views

3 replies

0 likes

  • 768 Views
  • 3 replies
  • 0 likes