Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
244414 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
128728 Views
119 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
453894 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
308862 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
I know Led Zeppelin isn't available in Spotify, but I do own the CDs and have them all on iTunes on my laptop. How do I get them into my iPad Spotify app? I've tried doing what the guides say - connecting both the laptop and iPad to the same WiFi net...
I know Led Zeppelin isn't available in Spotify, but I do own the CDs and have them all on iTunes on my laptop. How do I get them into my iPad Spotify app? I've tried doing what the guides say - conne...
Community Legend
580 Views
1 replies
0 likes
Hi!Why has "What's new" been replaced with "Discover" in the iPhone app?Why not have both? I'd like the old feature. "Discover" is good to but not as a replacement!!How do I get the top list back???
Hi! Why has "What's new" been replaced with "Discover" in the iPhone app? Why not have both? I'd like the old feature. "Discover" is good to but not as a replacement!! How do I get the top list ba...
Newbie
1343 Views
4 replies
0 likes
How come I can't favorite any artists or albums? I can only favorite tracks or make playlists from albums, which also aren't alphabetically ordered. Why is this not possible? Seems like something essential for a music app. I wan't to have a list of m...
How come I can't favorite any artists or albums? I can only favorite tracks or make playlists from albums, which also aren't alphabetically ordered. Why is this not possible? Seems like something ess...
Community Legend
5871 Views
2 replies
6 likes
Hi everyone, hopefully someone might have the answer to my question. The tab "friends" on my app is suddenly empty. But I can still see my followers on the desktop version. Anyone with a clue of the reason?
Hi everyone, hopefully someone might have the answer to my question. The tab "friends" on my app is suddenly empty. But I can still see my followers on the desktop version. ...
Community Legend
1399 Views
2 replies
0 likes
Can a moderator please help me recover all of my deleted playlists? I don't want recovery of starred items though. Thank you!
Can a moderator please help me recover all of my deleted playlists? I don't want recovery of starred items though. Thank you!
Not applicable
462 Views
2 replies
0 likes
I love spotify, so I got premium, but the app on the iphone seems to be plagued with issues. Please do an overhaul of this app! There is so much potential that is lost with clumsy organization. First of all, PLEASE let me group things by artist and/o...
I love spotify, so I got premium, but the app on the iphone seems to be plagued with issues. Please do an overhaul of this app! There is so much potential that is lost with clumsy organization....
Community Legend
574 Views
1 replies
0 likes
I pay for premium and my iphone app is telling me I am not a premium subscriber. I specifically payed for premium so I can use it on my phone. If this is not corrected today then im canceling and expect a refund. I am 100% I am using the same account...
I pay for premium and my iphone app is telling me I am not a premium subscriber. I specifically payed for premium so I can use it on my phone. If this is not corrected today then im canceling and exp...
Community Legend
1047 Views
4 replies
0 likes
I have same issue as in: http://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/premium-not-working-on-iphone/td-p/67481/page/12 I changed payment from paypal to prepaid cards... now it won't play on my device anymore... worked 2 hours ago.....
I have same issue as in: http://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/premium-not-working-on-iphone/td-p/67481/page/12 I changed payment from paypal to prepaid card...
Roadie
938 Views
5 replies
0 likes
If i open an app that pauses spotify, like youtube, or Music or something, or even if I just unplug my headphones sometimes, then I can't resume playback from the control centre. This is really annoying because spotify also now takes a minute or so t...
If i open an app that pauses spotify, like youtube, or Music or something, or even if I just unplug my headphones sometimes, then I can't resume playback from the control centre. This is r...
951 Views
0 replies
3 likes
I use Spotify on an IPad 5 and first the search function stopped working after an update and now it's impossible to listen to anything! I've tried restarting it and that didn't work either, so you need to come up with an update that fixes this proble...
I use Spotify on an IPad 5 and first the search function stopped working after an update and now it's impossible to listen to anything! I've tried restarting it and that didn't work either, so you ne...
Casual Listener
614 Views
2 replies
0 likes
My laptop was stolen last week on Monday. I made my own original music, uploaded it to my mobile device, but now that my laptop is gone I have virtually no back ups of the song, since it was a work in progress and still for the most part in DAW forma...
My laptop was stolen last week on Monday. I made my own original music, uploaded it to my mobile device, but now that my laptop is gone I have virtually no back ups of the song, since it was a ...
Community Legend
680 Views
1 replies
0 likes
I have a paid subscription for Spotify mobile that I have used for over a year. Today it quit working--it won't load at all, just a blank screen. I am current on my subscription, and just used the app yesterday. I have not downloaded iOS 7. Ideas any...
I have a paid subscription for Spotify mobile that I have used for over a year. Today it quit working--it won't load at all, just a blank screen. I am current on my subscription, and just used the ap...
Community Legend
513 Views
1 replies
0 likes
Keep crashing on start up. Can't get into the application. I have deleted and re-installed the application, and still the same result. I have iPad 2 display 6.1.3 iOS. and an iPhone 5 on 6.1.4 iOS Please help. Super user edit - added client version t...
Keep crashing on start up. Can't get into the application. I have deleted and re-installed the application, and still the same result. I have iPad 2 display 6.1.3 iOS. and an iPhone 5 on 6.1.4 iOS Pl...
Casual Listener
15292 Views
77 replies
5 likes
Hey, I just switched my broadband service from BEthere to Virgin Media, and I am now using the Superhub 2 for Wi-Fi. I still have my BEthere internet connection until the end of the month. I have Spotify Premium, and I use Spotify on my Desktop compu...
Hey, I just switched my broadband service from BEthere to Virgin Media, and I am now using the Superhub 2 for Wi-Fi. I still have my BEthere internet connection until the end of the ...
Casual Listener
1116 Views
1 replies
0 likes
When the Spotify app debuted for iOS, I remember that free users were instantly thrown in the free-trial of Spotify premium. Does this still apply or can I listen to my ad-featured playlists like I can with the PC/Mac Spotify app?
When the Spotify app debuted for iOS, I remember that free users were instantly thrown in the free-trial of Spotify premium. Does this still apply or can I listen to my ad-featured playlists like I c...
Community Legend
918 Views
2 replies
0 likes
I just joined spotify and i've already downloaded more music than i can imagine. i am in love so far. i am downloading onto my computer and then syncing with my iphone. i'm a premium user so i'm making everything offline available. how much music can...
I just joined spotify and i've already downloaded more music than i can imagine. i am in love so far. i am downloading onto my computer and then syncing with my iphone. i'm a premiu...
Community Legend
5085 Views
3 replies
0 likes
Hi,I downloaded spotify for ipad 4, and it was working ok with the 48 hours trial, however it stopped working before this 48 hours of trial. i have a premium account now, but When i open the app it just opens for 2-3 seconds and then automatically co...
Hi, I downloaded spotify for ipad 4, and it was working ok with the 48 hours trial, however it stopped working before this 48 hours of trial. i have a premium account now, but When i open the app ...
Casual Listener
1278 Views
2 replies
0 likes
Hi, is it possible to add tracks, which i bought on my iPhone via store, to a spotify playlist? Thanks, Jens
Hi, is it possible to add tracks, which i bought on my iPhone via store, to a spotify playlist? Thanks, Jens
Community Legend
3483 Views
3 replies
0 likes
When i go onto the spotify app on my android i go to log in on facebook and i put my facebook details in then it takes me to a page after this and does not take me back to the app to show that i have logged in. This webpage is just an error. But i ca...
When i go onto the spotify app on my android i go to log in on facebook and i put my facebook details in then it takes me to a page after this and does not take me back to the app to show that i have...
402 Views
0 replies
0 likes
