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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44786 Views
  • 15 replies
  • 36 likes
  • 44786 Views
  • 15 replies
  • 36 likes

Problems!

When I am listening to any song and I want to see the song's picture, I click to the picture and the app stop working, but music still playing. What is wrong ? Or does my ipad have a problem ?? And after I minimize twice the closes itself. Help pleas...

  • Casual Listener
  • When I am listening to any song and I want to see the song's picture, I click to the picture and the app stop working, but music still playing. What is wrong ? Or does my ipad have a problem ?? And a...
  • Joe
  • Community Legend
  • 613 Views
  • 1 replies
  • 0 likes
  • 613 Views
  • 1 replies
  • 0 likes

Playlists not fully syncing between computer and iPhone

Hi - I have a couple playlists that don't show fully on my iPhone and I'm unable to access songs I've always been able to access, that I added from Spotify, not local files. For example, one has 336 tracks (per computer), but only shows 300 on my iPh...

  • Newbie
  • Hi - I have a couple playlists that don't show fully on my iPhone and I'm unable to access songs I've always been able to access, that I added from Spotify, not local files. For example, one has 336 ...
  • Taylor
  • Community Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

iOS app keep lost some tracks

I've encounter this on both my iPad(6.1.3) and iPhone5(6.1.4), no jailbreak to my device. I have a playlist have about 250+ songs, I already sync them to offline, but sometimes when I open Spotify, some tracks are gone, and need resync. Any help?

  • Visitor
  • I've encounter this on both my iPad(6.1.3) and iPhone5(6.1.4), no jailbreak to my device. I have a playlist have about 250+ songs, I already sync them to offline, but sometimes when I open Spotify, s...
  • Taylor
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Problems with Syncing

Hi, im having trouble with my spotify playlists trying to get songs from my local files into my iphone. i make a playlist, everything plays fine on the computer, then eventually appears on my phone, but it says the trackc isnt synced. yes i am on wif...

  • Casual Listener
  • Hi, im having trouble with my spotify playlists trying to get songs from my local files into my iphone. i make a playlist, everything plays fine on the computer, then eventually appears on my phone, ...
  • Taylor
  • Community Legend
  • 580 Views
  • 3 replies
  • 0 likes
  • 580 Views
  • 3 replies
  • 0 likes

Only local files synced to iPhone

Hi, I just got Premium so i could listen my spotify playlist on vacation without having to be connected to an internetsource.I use an Iphone 4 with iOS 5.1. It only synchronizes local files (43 out of 895 songs) for listening offline. Why is that? If...

  • Newbie
  • Hi,   I just got Premium so i could listen my spotify playlist on vacation without having to be connected to an internetsource. I use an Iphone 4 with iOS 5.1.   It only synchroniz...
  • Taylor
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Ipad

Since the new update, all I have is a white screen on my iPad. Help!

  • Casual Listener
  • Since the new update, all I have is a white screen on my iPad. Help!
  • MichaelJerzak
  • Composer
  • 1109 Views
  • 12 replies
  • 0 likes
  • 1109 Views
  • 12 replies
  • 0 likes

Library functionality

Just restarted my Spotify premium subscription and discovered that the iPhone app is still lacking a library feature. I don't always have time to create playlists when I'm on the go and searching for each song is not efficient.Thanks,Dan

  • Newbie
  • Just restarted my Spotify premium subscription and discovered that the iPhone app is still lacking a library feature. I don't always have time to create playlists when I'm on the go and searching for...
  • Marco
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Local files on offline spotify

I have recently added new songs onto my computer and I want to put them onto my offline spotify in order to put them onto my ipod. There are also some other files want to add aswell. These files and my new songs won't import onto my spotify, an anyon...

  • Casual Listener
  • I have recently added new songs onto my computer and I want to put them onto my offline spotify in order to put them onto my ipod. There are also some other files want to add aswell. These files and ...
  • Joe
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • Other
  • 384 Views
  • 1 replies
  • 0 likes

Importing itunes playlists

I was wondering if anybody has had the specific problem I am having. I have a ton of music on CD all of which I have imported into itunes. I have never bought anything. I own it all and have it on my MAC. I signed up for Spotfy Premium. The playlists...

  • Casual Listener
  • I was wondering if anybody has had the specific problem I am having.  I have a ton of music on CD all of which I have imported into itunes. I have never bought anything.  I own it all and h...
  • Joe
  • Community Legend
  • 643 Views
  • 3 replies
  • 0 likes
  • 643 Views
  • 3 replies
  • 0 likes

iPhone app

Updated iPhone app and now spotify won't open. If I reinstall will I have to sync off line playlists again?

  • Casual Listener
  • Updated iPhone app and now spotify won't open. If I reinstall will I have to sync off line playlists again?
  • Joe
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Spotify On IPhone

HelloI have the basic version of spotify on my iPhone 4. I have all my songs on my laptop, but can not see how I get them onto my phone or into my iTunes.Please can somebody help or assist me please.

  • Newbie
  • Hello I have the basic version of spotify on my iPhone 4. I have all my songs on my laptop, but can not see how I get them onto my phone or into my iTunes. Please can somebody help or assist me ple...
  • Joe
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Can't make playlists available offline

Can someone shed a light on why I can't make playlists available offline? I have the premium subscription and no where near 3,333 songs downloaded to my available offline songs... I saw somewhere that that was about the amount you could have on devic...

  • Casual Listener
  • Can someone shed a light on why I can't make playlists available offline? I have the premium subscription and no where near 3,333 songs downloaded to my available offline songs... I saw somewhere tha...
  • Joe
  • Community Legend
  • 6495 Views
  • 3 replies
  • 0 likes
  • 6495 Views
  • 3 replies
  • 0 likes

IPhone & My Car

Hi, I was hoping someone could help me. I have just purchased a premium spotify membership (yippee!!) However, when I plugged my iPhone into my Car using the Apple connector, I realised there is a serious problem! I used to buy tracks as downloads fr...

  • Newbie
  • Hi,   I was hoping someone could help me. I have just purchased a premium spotify membership (yippee!!)   However, when I plugged my iPhone into my Car using the Apple connector,&nb...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

One quick question

If I use spotify in offline mode, will my played tracks be posted on my facebook/last fm page?Thanks

  • Visitor
  • If I use spotify in offline mode, will my played tracks be posted on my facebook/last fm page? Thanks
  • Joe
  • Community Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • Facebook
    lastfm
    offline mode
  • 504 Views
  • 1 replies
  • 0 likes

Starred playlist not loading

Hi, was wondering if anyone can help me please? Every time I try to go onto my starred playlist, the songs won't load. As in, they don't appear on the screen, just the little loading icon. This only happens when I'm not connected to the Internet, but...

  • Casual Listener
  • Hi, was wondering if anyone can help me please? Every time I try to go onto my starred playlist, the songs won't load. As in, they don't appear on the screen, just the little loading icon. This only ...
  • Jen1854
  • Casual Listener
  • 805 Views
  • 2 replies
  • 0 likes
  • 805 Views
  • 2 replies
  • 0 likes

Solved!! iPad 2

The app is not working, I have deleted it and installed again and is still not working. I can see the menu, but when I click on it nothing happens. The main screen is blank.

  • Newbie
  • The app is not working, I have deleted it and installed again and is still not working. I can see the menu, but when I click on it nothing happens. The main screen is blank.
  • DJndre
  • Newbie
  • 4119 Views
  • 7 replies
  • 0 likes
  • 4119 Views
  • 7 replies
  • 0 likes

Where is the song?

Yesterday was the single release of "Sean Paul - Other Side Of Love"In the morning (yesterday) was the song on Spotify available but there was no chance to play it.I add the song to my playlist and want to sync it for offline. The result was the red ...

  • Music Fan
  • Yesterday was the single release of "Sean Paul - Other Side Of Love" In the morning (yesterday) was the song on Spotify available but there was no chance to play it. I add the song to my playlist a...
  • Karki
  • Music Fan
  • 487 Views
  • 4 replies
  • 0 likes
  • 487 Views
  • 4 replies
  • 0 likes

Discover is missing.

I have spotify version 0.7.1.23 in iOS 6.1.4 and I noticed that a new tab discover appeared with the update. I really enjoyed using that and now it has disappeared. I have reinstalled the app. And it's still missing. The what's new tab is there howev...

  • Newbie
  • I have spotify version 0.7.1.23 in iOS 6.1.4 and I noticed that a new tab discover appeared with the update. I really enjoyed using that and now it has disappeared. I have reinstalled the app. And it...
  • K8marieuk
  • Music Fan
  • 2737 Views
  • 30 replies
  • 2 likes
  • 2737 Views
  • 30 replies
  • 2 likes

Downgraded without asking

Helo! My Spotify app just downgraded without me asking it to do that! The discover part pf the app is replaced with the news section and a lot of features have gone lost that came with the latest big update!

  • Casual Listener
  • Helo! My Spotify app just downgraded without me asking it to do that! The discover part pf the app is replaced with the news section and a lot of features have gone lost that came with the latest big...
  • Adam
  • Roadie
  • 517 Views
  • 4 replies
  • 0 likes
  • Mac
  • 517 Views
  • 4 replies
  • 0 likes

Spotify screwed up on ipad more than iphone going back to previous version

Hi,My ipad started slooowing down. I could not even go to the web. The battery life on my ipad was sucked dry, etc.I tried all the standard suggestion resetting setting, etc. no luck. For some strange reason even though I am not using this app my sys...

  • Casual Listener
  • Hi, My ipad started slooowing down. I could not even go to the web. The battery life on my ipad was sucked dry, etc. I tried all the standard suggestion resetting setting, etc. no luck. For some st...
  • Adam
  • Roadie
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes