Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48554 Views
  • 15 replies
  • 36 likes
  • 48554 Views
  • 15 replies
  • 36 likes

iPhone 4s: Playlists are refreshing EVERY TIME I open Spotify ... takes forever.

I don't know about you guys, but I have a ton of playlists. It seems like the update may have caused this, but every single tiem I open the mobile app, it refreshes EVERY SINGLE playlist I have. Sadly this ma,kes the app almost unusable. Anyone else ...

  • Casual Listener
  • I don't know about you guys, but I have a ton of playlists.  It seems like the update may have caused this, but every single tiem I open the mobile app, it refreshes EVERY SINGLE playlist I have...
  • Corvis777
  • Casual Listener
  • 673 Views
  • 5 replies
  • 0 likes
  • Playlists refreshing error
  • 673 Views
  • 5 replies
  • 0 likes

Ipod problem

My ipod, running version 6.1.3. Since downloading upgrading app today I cannot access spotify. When I try I get a blank screen . Spotify on my ipad works ok.

  • Newbie
  • My ipod, running version 6.1.3. Since downloading upgrading app today I cannot access spotify. When I try I get a blank screen . Spotify on my ipad works ok.
  • Adam
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Spotify Premium not working on iPhone 5?

Hi! I recently got an Iphone5. Spotify premium came with my telephone subscription but it doesn't work on my phone.

  • Casual Listener
  • Hi! I recently got an Iphone5. Spotify premium came with my telephone subscription but it doesn't work on my phone.
  • mlarivaara
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

Can anybody help me ?

I have an iphone 4 and i had a spotify premium account. But with the latest updates the app doesn't work. When i open the app , i only get a white screen. I have already re-installed the app but it's still the same. Can anybody help me please? Simon

  • Newbie
  • I have an iphone 4 and i had a spotify premium account. But with the latest updates the app doesn't work. When i open the app , i only get a white screen. I have already re-installed the app but it's...
  • iSuzy
  • Casual Listener
  • 294 Views
  • 2 replies
  • 1 likes
  • 294 Views
  • 2 replies
  • 1 likes

Playlists not syncing to play offline

For weeks now I haven't been able to sync my playlists on my iPhone 5. I just updated the app and it still does not work. I pay for the premium account because I cannot stream music while I'm at work or driving. I need music in my life. Please help!

  • Newbie
  • For weeks now I haven't been able to sync my playlists on my iPhone 5. I just updated the app and it still does not work. I pay for the premium account because I cannot stream music while I'm at work...
  • Nlow83
  • Newbie
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

clarification on spotify with ipod classic

Hi Relatively new to Spotify - so hope this quick question is in the right place I have playlists on my iphone4 - available in offline mode as I am a premium member. If I were to purchase a supported ipod classic can I transfer these songs on to the ...

  • Regular
  • Hi   Relatively new to Spotify - so hope this quick question is in the right place   I have playlists on my iphone4 - available in offline mode  as I am a premium member. &nb...
  • Taylor
  • Community Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Songs In Spotify's Catalog Not Syncing Across Devices

Hi everyone--apologies in advance if this question has been answered already. I did a search and couldn't find anything.The problem I'm having is, I added several songs to an existing playlist I have yesterday through the Spotify desktop app. To be c...

  • Casual Listener
  • Hi everyone--apologies in advance if this question has been answered already. I did a search and couldn't find anything. The problem I'm having is, I added several songs to an existing playlist I...
  • Taylor
  • Community Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Solved!! Major issue in iOS 7 beta 3...

Anytime volume is adjusted in beta 3, the app crashes immediately. Works fine up until then. Added note by MattSuda: Also -- the ability to re-arrange tracks (added in version 0.7.1) is not working in IOS 7 beta 3. When in "edit mode" the playlist vi...

  • Regular
  • Anytime volume is adjusted in beta 3, the app crashes immediately. Works fine up until then.   Added note by MattSuda:  Also -- the ability to re-arrange tracks (added in version 0.7....
  • Goodman
  • Spotify Legend
  • 19090 Views
  • 143 replies
  • 21 likes
  • 19090 Views
  • 143 replies
  • 21 likes

Minor touch gesture problem with Spotify on the iPad

Spotify has the following slight but irritating problem when playing radio stations on the iPad. When the "now playing" screen is up and you quickly make the four-finger swipe up gesture to show the running applications, Spotify skips to the next tra...

  • Visitor
  • Spotify has the following slight but irritating problem when playing radio stations on the iPad.   When the "now playing" screen is up and you quickly make the four-finger swipe up gesture t...
  • lukeredpath
  • Casual Listener
  • 516 Views
  • 1 replies
  • 1 likes
  • 516 Views
  • 1 replies
  • 1 likes

Spotify and iPod Touch

Ive got some problems with my wifi-connection (thunderstorm) so I havent been able to sync my offline playlists to my iPod Touch the last few days but then I realised that I can also sync my lists through the usb-connection but no. After a lot of tim...

  • Casual Listener
  • Ive got some problems with my wifi-connection (thunderstorm) so I havent been able to sync my offline playlists to my iPod Touch the last few days but then I realised that I can also sync my lists th...
  • Joe
  • Community Legend
  • 495 Views
  • 3 replies
  • 0 likes
  • 495 Views
  • 3 replies
  • 0 likes

Local files will not sync to iphone 4s

I have tons of playlist and aa couple weeks ago it refused to sync them anymore. Now I have no playable offline music on my iPhone. Whenever I try to press the sync check box it just unchecks it immediately. Please help, I was about to go buy the Pre...

  • Regular
  • I have tons of playlist and aa couple weeks ago it refused to sync them anymore. Now I have no playable offline music on my iPhone. Whenever I try to press the sync check box it just unchecks it imme...
  • Joe
  • Community Legend
  • 509 Views
  • 7 replies
  • 0 likes
  • 509 Views
  • 7 replies
  • 0 likes

Syncing Local Files

Hey! For some reason I can't synch my local files to my iPhone. It worked fine a while ago but then everything stopped working now when I'm trying to synch it just stays on Pending without anything happening. Does anyone now why this is happening?

  • Casual Listener
  • Hey! For some reason I can't synch my local files to my iPhone. It worked fine a while ago but then everything stopped working now when I'm trying to synch it just stays on Pending without anything h...
  • SteelNote
  • Casual Listener
  • 340 Views
  • 3 replies
  • 0 likes
  • 340 Views
  • 3 replies
  • 0 likes

Ipod wont connect to spotify

When I plugged my ipod into spotify it doesnt appear under the devices in the window. Meaning I can't sync any of my songs onto my ipod. How do I fix this?

  • Newbie
  • When I plugged my ipod into spotify it doesnt appear under the devices in the window. Meaning I can't sync any of my songs onto my ipod. How do I fix this?
  • Taylor
  • Community Legend
  • 1024 Views
  • 3 replies
  • 0 likes
  • 1024 Views
  • 3 replies
  • 0 likes

Software not working

I keep getting a missing dependencies error message any advice?

  • Newbie
  • I keep getting a missing dependencies error message any advice?
  • Joe
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

spotify downloading songs very slow on wifi

I have a weird problem that the songs on my phone downloading very slow on WIFI, and when I'm switching to 3G it downloading fast. It doesn't make any sense.

  • Gig Goer
  • I have a weird problem that the songs on my phone downloading very slow on WIFI, and when I'm switching to 3G it downloading fast. It doesn't make any sense.
  • Joe
  • Community Legend
  • 4199 Views
  • 2 replies
  • 1 likes
  • 4199 Views
  • 2 replies
  • 1 likes

Syncing local files to my iPhone 5

Dear Spotify, I've been trying to sync my local files to my phone. When I add them to a playlist, they even appear on my phone. But when I try to play them, It's doesn't do anything. It seems like it won't 'load' the song (even though I put the offli...

  • Newbie
  • Dear Spotify,   I've been trying to sync my local files to my phone. When I add them to a playlist, they even appear on my phone. But when I try to play them, It's doesn't do anything. It se...
  • Adam
  • Roadie
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

IOS premium account not playing

I recently encountered a problem where when I searched for songs on spotify on my phone they would be greyed out and when I click to play a song i get the message 'Premium Required' however I already have a ongoing premium subscription. I have checke...

  • Casual Listener
  • I recently encountered a problem where when I searched for songs on spotify on my phone they would be greyed out and when I click to play a song i get the message 'Premium Required' however I already...
  • Adam
  • Roadie
  • 900 Views
  • 5 replies
  • 0 likes
  • 900 Views
  • 5 replies
  • 0 likes

iOS 7 Beta 4 FIXED

Because Spotify is so great, they got us an update that now fixes the crashing while changing volume on beta 4. Thank y'all, stay awesome!

  • Newbie
  • Because Spotify is so great, they got us an update that now fixes the crashing while changing volume on beta 4. Thank y'all, stay awesome!
  • Adam
  • Roadie
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Iphone

Warum habe ich auf meinem Iphone 2 GB Daten, wie kann ich diese reduzieren ???

  • Newbie
  • Warum habe ich auf meinem Iphone 2 GB Daten, wie kann ich diese reduzieren ???
  • Taylor
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Premium for Iphone 5/iMac not taking effect

Hey guys so i've just recently purchased premium for spotify! UNfortunately its coming up on both my iphone and imac application that i need to upgrade to premium? Any solutions to this would be great! And yes i have double checked my accounts and re...

  • Casual Listener
  • Hey guys so i've just recently purchased premium for spotify! UNfortunately its coming up on both my iphone and imac application that i need to upgrade to premium? Any solutions to this would be ...
  • Adam
  • Roadie
  • 427 Views
  • 5 replies
  • 0 likes
  • 427 Views
  • 5 replies
  • 0 likes