Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
143265 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Hey there I created a new playlist in my iPhone 5 with John Mayer's new album, Paradise Valley, and everytime I play a song it stops after it and I have to press the next button for the next song to play. It happens with or without Shuffle and with o...
Hey there I created a new playlist in my iPhone 5 with John Mayer's new album, Paradise Valley, and everytime I play a song it stops after it and I have to press the next button for the next song t...
Community Legend
597 Views
1 replies
0 likes
Spotify wont work on my iphone, but works fine on my computer... I have spotify premium..please help me I have tried everything from re-install to delete everything.. thanks
Spotify wont work on my iphone, but works fine on my computer... I have spotify premium..please help me I have tried everything from re-install to delete everything.. thanks
Community Legend
1820 Views
5 replies
0 likes
The Spotify-app on my iPhone5 isn't recognizing my premium subscription. Spotify-desktop is working properly with full premium features. Also, my account status at the website is premium.
The Spotify-app on my iPhone5 isn't recognizing my premium subscription. Spotify-desktop is working properly with full premium features. Also, my account status at the website is premium.
Community Legend
686 Views
1 replies
0 likes
So it seems like other people have experienced this too and that reinstalling the app solved the issue, but it didn't for me. Some of my playlists have songs that are available in Spotify greyed out. When I click on them, it says I have to add them l...
So it seems like other people have experienced this too and that reinstalling the app solved the issue, but it didn't for me. Some of my playlists have songs that are available in Spotify ...
Regular
1438 Views
6 replies
0 likes
Hi, I've used Spotify Premium for quite a long time on my iPod Touch without any issues. Suddenly, I was not able to open the app anymore. Whenever I try to open it, a white screen appears. I've stopped the app completey, deinstalled and installed it...
Hi, I've used Spotify Premium for quite a long time on my iPod Touch without any issues. Suddenly, I was not able to open the app anymore. Whenever I try to open it, a white scre...
Casual Listener
5480 Views
2 replies
0 likes
Thanks all for your help!I'm trying to login to spotify on my iPhone. It's asking me to first disable offline mode in order to connect to Spotify. However, I can't get into spotify in order to disable the offline mode. Any thoughts? Thanks so much!
Thanks all for your help! I'm trying to login to spotify on my iPhone. It's asking me to first disable offline mode in order to connect to Spotify. However, I can't get into spotify in order to di...
Casual Listener
6012 Views
4 replies
1 likes
When using the volume buttons while the phone is asleep the screen comes on with the volume graphic. Is there any way to stop this? It's a bit annoying when listening in bed or just the fact you have to keep pressing the sleep button again.Cheers
When using the volume buttons while the phone is asleep the screen comes on with the volume graphic. Is there any way to stop this? It's a bit annoying when listening in bed or just the fact you have...
Composer
2070 Views
3 replies
0 likes
Hi Guys,This afternoon I updated my apps on my iphone 4 and recieved the most up to date version of spotify on mobile to use with my premium subscription. After finish up, I decided to drive home and as per usual use my Belkin Tunecast Auto Fm transm...
Hi Guys, This afternoon I updated my apps on my iphone 4 and recieved the most up to date version of spotify on mobile to use with my premium subscription. After finish up, I decided to drive home...
Casual Listener
1759 Views
2 replies
0 likes
Hello guys, at first sorry for my bad english skills. I'm not well trained in english messaging. Since I have updated my Ipad2, spotify stopped working normally. It is possible to log in into the app but it looks like that the spotify app has no conn...
Hello guys, at first sorry for my bad english skills. I'm not well trained in english messaging. 🙂 Since I have updated my Ipad2, spotify stopped working normally. It is possible to l...
Community Legend
1000 Views
6 replies
0 likes
Hi, i'm using Spotify with my iPhone 4 with iOs 6.1.3 and I just figured out that when you don't need anymore some music to be played offline and you remove the tick of the offline playing, the space occupancy of the app doesn't decrease. Does it mea...
Hi, i'm using Spotify with my iPhone 4 with iOs 6.1.3 and I just figured out that when you don't need anymore some music to be played offline and you remove the tick of the offline playing, the space...
Casual Listener
988 Views
2 replies
0 likes
Help? Anyone else experiencing this/know how to this? Iphone 4 iOS: 6.1.3 Open Spotify app Screen turns white with black bar on top Tries to open for a while and closes. I have a premium account. Help???
Help? Anyone else experiencing this/know how to this? Iphone 4 iOS: 6.1.3 Open Spotify app Screen turns white with black bar on top Tries to open for a while a...
Community Legend
2944 Views
3 replies
0 likes
Any chance of getting spotify raio on the iOS platform, so I can ditch pandora?
Any chance of getting spotify raio on the iOS platform, so I can ditch pandora?
Newbie
872 Views
2 replies
1 likes
Hi, It says "Premium trial ended." at the top of the screen on my iPad despite the fact I am now a premium subscriber? Odd?
Hi, It says "Premium trial ended." at the top of the screen on my iPad despite the fact I am now a premium subscriber? Odd?
Newbie
17234 Views
87 replies
0 likes
Hello, I have premium account during 30 days free, I installed client on my Mac and download in local about 30/40 songs, then I try sync with my ipod but not sync, my ipod has 0 music inside. I try "re-initialite" my ipod but same, I try reload clien...
Hello, I have premium account during 30 days free, I installed client on my Mac and download in local about 30/40 songs, then I try sync with my ipod but not sync, my ipod has 0 music insi...
Community Legend
2617 Views
2 replies
0 likes
I'm sure you all know the drill, because this has been complained about for well over a year now. Offline playlists sync to the iOS device, and all is well in the world. No issues here. The issue comes when you decide that you no longer want that pla...
I'm sure you all know the drill, because this has been complained about for well over a year now. Offline playlists sync to the iOS device, and all is well in the world. No issues here. Th...
Regular
1029 Views
3 replies
1 likes
Hey guys i have been playing all local files on my computer no problems but when i try play only some local files on my iphone they do not work as far as i can see they are all synced and they were wroking about a week ago? so far i have -reinstalled...
Hey guys i have been playing all local files on my computer no problems but when i try play only some local files on my iphone they do not work as far as i can see they are all synced...
Community Legend
459 Views
1 replies
0 likes
How the heck do I change the song order in playlists on spotify mobile?
How the heck do I change the song order in playlists on spotify mobile?
Community Legend
725 Views
2 replies
0 likes
This has been posted numerous times. How come someone has not escalated this as systemic issue? This is posing a bad customer experience. When you search for an artist, it only returns their clean versions of the albums most time. This is very annoyi...
This has been posted numerous times. How come someone has not escalated this as systemic issue? This is posing a bad customer experience. When you search for an artist, it only returns the...
Casual Listener
1797 Views
4 replies
8 likes
I try to log in to spotify via Facebook on my iPhone, but the pop up that should have the facebook login is blank.
I try to log in to spotify via Facebook on my iPhone, but the pop up that should have the facebook login is blank.
Community Legend
1074 Views
1 replies
1 likes
I have Spotify Premium on iPhone 5. When I play a radio station I can only skip about 6 songs and then it stops skipping. Is this normal behavior?
I have Spotify Premium on iPhone 5. When I play a radio station I can only skip about 6 songs and then it stops skipping. Is this normal behavior?
Composer
1538 Views
3 replies
2 likes
