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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398659 Views
  • 879 replies
  • 326 likes
  • 398659 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78785 Views
  • 124 replies
  • 32 likes
  • 78785 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18028 Views
  • 8 replies
  • 0 likes
  • 18028 Views
  • 8 replies
  • 0 likes

Can't sync Local Files to my iPhone 5

I have some songs on my Mac that I want to Sync on my iPhone 5. Both my Devices are on the same Wifi-Network. So I opened Spotify on my iPhone and checked Local File on my Mac but it says pending. So I wait for like 5 minutes and it still says pendin...

  • Regular
  • I have some songs on my Mac that I want to Sync on my iPhone 5. Both my Devices are on the same Wifi-Network. So I opened Spotify on my iPhone and checked Local File on my Mac but it says pending. So...
  • 282 Views
  • 0 replies
  • 1 likes
  • 282 Views
  • 0 replies
  • 1 likes

Spotify 0.5.10.14 crashes when syncing on iPad and iPhone

I didn't find any thread with this issue. If it's duplicate, I'm sorry: Description When I try to sync Spotify with my iOs devices they crash a lot A more detailed description, using numbered steps 1. I tried to sync my iPhone via usb 2. I crashed......

  • Casual Listener
  • I didn't find any thread with this issue. If it's duplicate, I'm sorry:   Description When I try to sync Spotify with my iOs devices they crash a lot   A more detailed description...
  • sisonpih
  • Casual Listener
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

iPhone app not working

I have happily enjoyed Spotify premium on my iPhone 5 for a while now, until unecolucably, after an iOS update it completely dissapeared. I have tried repeatedly to reinstall the app, I enter my correct iCloud password and nothing happens? What's goi...

  • Newbie
  • I have happily enjoyed Spotify premium on my iPhone 5 for a while now, until unecolucably, after an iOS update it completely dissapeared. I have tried repeatedly to reinstall the app, I enter my corr...
  • kennethb
  • Newbie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

New member!! Don't want to sync all songs to iphone

New member. Haven't learned much. Searching, playlists, delete. I don' t want all songs to sync iphone. Taking up space. Help. Opened up Spoitify on iphone 1st. Deleted app, but tracks still there. When I tried to delete tracks, they delete on websit...

  • Regular
  • New member. Haven't learned much. Searching, playlists, delete.  I don' t want all songs  to sync  iphone. Taking up space. Help. Opened up Spoitify on iphone 1st. Deleted app, but tra...
  • Liam
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Iphone track unavailable (Ipremium)

long story short.a week ago I had spotify premium (had it for ages), and no problems. But last friday I lost my bankcard and had it canceled, (which removed my premium at the time I guess). Well I now repurchased premium with my other card which I ju...

  • Newbie
  • long story short. a week ago I had spotify premium (had it for ages), and no problems. But last friday I lost my bankcard and had it canceled, (which removed my premium at the time I guess). Well ...
  • Liam
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Playlist for offline playlists?

Could you add new feature to mobile spotify.I would like to have some kind of ability to see all playlists which are available offline in one place.Basically new playlist maybe at the top of playlist section, which would have sub menu where all playl...

  • Newbie
  • Could you add new feature to mobile spotify. I would like to have some kind of ability to see all playlists which are available offline in one place. Basically new playlist maybe at the top of play...
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Solved!! Spotify crashes with Facebook-linked account on Mac Book Pro 10.6.8

Hello Guys, I have a Problem with my Spotify application. It crashes right after i started it. I know there are already some Topics about this problem. For me it is different: When I use my account which is linked to Facebook it crashes.. When I use ...

  • Casual Listener
  • Hello Guys,   I have a Problem with my Spotify application. It crashes right after i started it. I know there are already some Topics about this problem.  For me it is different: When...
  • rubicon123
  • Casual Listener
  • 572 Views
  • 2 replies
  • 0 likes
  • 572 Views
  • 2 replies
  • 0 likes

Viewing my Playlists as Albums

Hi I am using an iPhone 4S iOS 6.0.1 & sync to my Premium Spotify account. All works great and I love the service and flexibility it gives especially in the offline mode. One issue I have however is the fact that when viewing my playlists I can only ...

  • Regular
  • Hi I am using an iPhone 4S iOS 6.0.1 & sync to my Premium Spotify account. All works great and I love the service and flexibility it gives especially in the offline mode. One issue I have how...
  • Peter__
  • Community Legend
  • 475 Views
  • 5 replies
  • 0 likes
  • 475 Views
  • 5 replies
  • 0 likes

Can't stream

My mobile spotify is saying that I can't stream because I'm not a premium user but I am. I have tried exiting to no avail.Please help I need my music!!

  • Newbie
  • My mobile spotify is saying that I can't stream because I'm not a premium user but I am. I have tried exiting to no avail. Please help I need my music!!
  • Peter__
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium not recognized on iPhone 4?

I have been using premium Spotify on my computer for a couple of months. But it won't access it on mobile? It says "only premium users can stream on mobile". Can someone tell me what I'm doing wrong.ThanksAlso, I have been logging in through facebook

  • Casual Listener
  • I have been using premium Spotify on my computer for a couple of months. But it won't access it on mobile? It says "only premium users can stream on mobile". Can someone tell me what I'm doing wrong....
  • Peter__
  • Community Legend
  • 1291 Views
  • 7 replies
  • 0 likes
  • 1291 Views
  • 7 replies
  • 0 likes

Spotify on Windows shuts down when iPod is connected

I have used spotify premium for over a year. I have just decided that I want to sync my old, refurbished iPod video with spotify. However, I am having an issue where I open spotify, connect my iPod, and then spotify closes automatically. The iPod wil...

  • Casual Listener
  • I have used spotify premium for over a year. I have just decided that I want to sync my old, refurbished iPod video with spotify. However, I am having an issue where I open spotify, connect my iPod, ...
  • 461 Views
  • 0 replies
  • 2 likes
  • 461 Views
  • 0 replies
  • 2 likes

An error occurs after 15 seconds when playing playlists through an iPod docking station

I have a recurring issue when I want to play playlists from my iPhone through an iPod docking station linked to a Bose Lifestyle system. After 10 to 20 the Bose systems stops playing the playlist, but the iPhone does not stop playing. When I reconnec...

  • Newbie
  • I have a recurring issue when I want to play playlists from my iPhone through an iPod docking station linked to a Bose Lifestyle system. After 10 to 20 the Bose systems stops playing the playlist, bu...
  • MrLidstrom
  • Newbie
  • 925 Views
  • 3 replies
  • 1 likes
  • 925 Views
  • 3 replies
  • 1 likes

STUPID SLOW!!! (IOS 6.1.2 iPhone 5 GSM 64gb)

HEllo I am getting a little fed up with this service, i pay every month and dont feel its worth it atm. over the last few months i have had nothing but issues when it comes to offline syning on my phone (and ipad for that matter) iits takes over 10 m...

  • Casual Listener
  • HEllo   I am getting a little fed up with this service, i pay every month and dont feel its worth it atm. over the last few months i have had nothing but issues when it comes to offline syni...
  • jk_yang
  • Casual Listener
  • 2335 Views
  • 3 replies
  • 0 likes
  • 2335 Views
  • 3 replies
  • 0 likes

Solved!! One premium account, multiple IOS devices

Evening forum I was wondering if purchasing a premium account would allow me toaccess on all 4 IOS devices in the family? Also, how does this multi access work if I se FacebookUSA my log in. My wife has her own Facebook login as I assume the app will...

  • Casual Listener
  • Evening forum   I was wondering if purchasing a premium account would allow me toaccess on all 4 IOS devices in the family?   Also, how does this multi access work if I se FacebookU...
  • wickdgrl
  • Casual Listener
  • 2250 Views
  • 9 replies
  • 0 likes
  • 2250 Views
  • 9 replies
  • 0 likes

Why is it impossible to get someone to contact a customer back?

Can you please have someone contact me back? I have been emailing your customer service for 2 months now and haven't received any contact back. I had to create this account just to be able to post due to my other account due to it being locked. I've ...

  • Regular
  • Can you please have someone contact me back? I have been emailing your customer service for 2 months now and haven't received any contact back. I had to create this account just to be able to post ...
  • Sam
  • Spotify
  • 327 Views
  • 7 replies
  • 0 likes
  • 327 Views
  • 7 replies
  • 0 likes

Error 404 Help please

I am new on the Spotify Community and totally lost! I joined since the last month and a half I haven't been able to log into my spotify account on my iphone, keep getting the "Error 404" message. What do I do, can anyone help? I can log in on my comp...

  • Casual Listener
  • I am new on the Spotify Community and totally lost!    I joined since the last month and a half I haven't been able to log into my spotify account on my iphone, keep getting the "Error ...
  • Sam
  • Spotify
  • 1671 Views
  • 5 replies
  • 0 likes
  • 1671 Views
  • 5 replies
  • 0 likes

Change access data from FB to account

How do I change my account data, so I no longer have to log on to Spotify through my Facebook account?I want to delete my Facebook account, but I can't without also closing down Spotify. Help?!

  • Casual Listener
  • How do I change my account data, so I no longer have to log on to Spotify through my Facebook account? I want to delete my Facebook account, but I can't without also closing down Spotify. Help?!
  • Chm81
  • Casual Listener
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

Offline playlists won't sync anymore.

Spotify on my iPhone 4 has stopped syncing new playlists. All my old offline playlists are still available, and synced, but I've added two new playlists, selected the "YES" option for available online, but nothing happens - they just don't sync.

  • Casual Listener
  • Spotify on my iPhone 4 has stopped syncing new playlists.   All my old offline playlists are still available, and synced, but I've added two new playlists, selected the "YES" option for avai...
  • TheBreaker
  • Casual Listener
  • 1038 Views
  • 4 replies
  • 0 likes
  • 1038 Views
  • 4 replies
  • 0 likes

offline now unavailable

i have been using spotify premium for a number of months now. Today i discovered that my tracks were not available in offline mode on mi mobile. I do not want to cancel my subscription but will be forced to if i cannot sort out this problem??

  • Newbie
  • i have been using spotify premium for a number of months now. Today i discovered that my tracks were not available in offline mode on mi mobile. I do not want to cancel my subscription but will be fo...
  • ecyzeska
  • Casual Listener
  • 192 Views
  • 5 replies
  • 0 likes
  • 192 Views
  • 5 replies
  • 0 likes