Help Wizard

Step 1


Half songs are gone after turning "offline" mode on

Half songs are gone after turning "offline" mode on




(iPhone 6s)

Operating System

(iOS 10)


My Question or Issue

 So basically, I have a couple playlists that I have created and I got one of them fully downloaded on my phone. So the issue is that when I go offline some of the songs just disappear. Like as if my playlist just degrades to 50 new songs before. It's been happening for 6 months already. I fly a lot and it annoys me so much. I specifically add and download new songs to the playlist so I can enjoy em during the flight but then when I turn on the airplane mode, my new songs just disappear. 

3 Replies

Hi there!

I’d recommend checking out the "Downloads unexpectedly removed" section of the "Listen offline troubleshooting" support article for some more help with this.

If the article doesn't help I recommend keeping your app updated with a clean reinstall and avoiding any cache-clearing apps. I'd also recommend to update to iOS 12.0.1 🙂

Hope this helps!

The section u recommended is no help. I don't think it has anything to do with iOS12 plus I always keep my app up-to-date


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