How to Fix: Premium Account Cannot be Access Abroad

[Ployita]

How to Solve Denial of Access to Premium Account While Travelling

I have been using spotify premium for more than 7 months on my iPhone and iPad. I have always been able to use the account when I travel. However, I cannot access the account from both devices just now with the pop up "Login failed: You can only use Spotify abroad for 14 days".

I have checked my account status already. It's still a premium account.

Thank you in advance for your help!

[MattSuda]

There is currently a problem that is causing some people to have free even though they have premium.

Check out this thread where updates about the problem will be posted:

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Premium-dropped-to-free-Post-Here/t...

I also suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.