I cannot log in on the app

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I cannot log in on the app

taaly
Visitor

I logged out of Spotify on my iphone last night so that I could do something on my children's account. When I went to log back into my account today it won't let me back in. I usually hit "connect with Facebook" and have never had a problem with it. I've tried everything I could find to try.

 

I have reset my password. I have tried logging in with my username and password (username is just a bunch of numbers?). I deleted and reinstalled the Spotify app. It's still not working. When I try to log in it says "something went wrong, please try again later". It doesn't matter if I'm trying with my username/password or connecting through Facebook.

 

I got so frustrated that I created a new account that's not connected to facebook and I cannot log in with the new account either!!! What is going on? This is completely infuriating and making me reconsider paying for Spotify.

 

 

Plan

Premium

Country

USA

 

Device

iPhone X

Operating System

iOS 13.3.1

1 ACCEPTED SOLUTION
Solution!

Katerina
Moderator
Moderator

Hey there @taaly,

 

Thanks for posting about this here in the Community!

 

You mentioned in your post that you already tried removing and reinstalling the app.

 

Since that didn't do the trick, it'd be a good idea performing a thorough uninstallation of the app following the steps in this Spotify Answer instead.

 

We'd also suggest giving a try to the following, if you haven't already:

  • Log in to your account using a different device to see if the issue persists
  • Reboot your modem and restart your iPhone device
  • Try a different internet connection (for example, if you're connected on WiFi when this happen, try switching to 3G/4G data)
  • Check your device's security settings for any that might interfere with logging in to Spotify. If you spot one, make sure to disable it temporarily and try logging in the app again to see if that helps.

If you're still seeing the same error message after checking the above, it'd be helpful if you could let us know, including the following details:

  • Exact Spotify version (you can check this on the App Store)
  • When was the last time you were able to log in?
  • Are you able to log in to the Account overview page from that device?
  • Can you access the Spotify Web Player?
  • All the steps tried - you can also include screenshots and video clips, if they're helpful, just make sure that there's no private/sensitive info when posting in the Community!

We'll be keeping an eye out for your reply!

KaterinaModerator
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If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

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9 Replies

jjhendo4
Casual Listener

Hello,

I have the same problem - unable to log into the Spotify app on an iphone - I have tried all the steps detailed above.  I can log in to Spotify Web Player & yes I can log in to the account overview page on the device.  I just cannot log into the Spotify app!  I have tried using email & password combination (which I know is correct as I can log in to the web player & the account overview page & I have tried using the username that appears on my account overview page.   Just keep getting the error msg: : "something went wrong, please try again later".  Or if I try to log in without password (I try email address as well as username), I get the error msg: "it doesn't match a spotify account. please try again later".  This is an older iphone - Model MF321X/A however 2 days ago, Spotify worked perfectly, unfortunately I signed out by mistake & now can't sign back in!!!

Ver
Moderator
Moderator

Hey @jjhendo4,

 

Thanks for posting here 🙂

 

It's a good idea to make sure that the firmware is up-to-date.

 

In case you're using a VPN, you can turn it off to check if anything changes.

 

If the issue persists, could you share with us the exact Spotify version that is running on your device? We'll also need the OS version. We'll look into this further.

 

Keep us in the loop! We'll be right here if you have any questions.

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

jjhendo4
Casual Listener
Thank you for your help.

I am unable to confirm the Spotify version as I can't get passed the sign
in part of Spotify. As for OS version, it's 10.3.3 & is up to date. Yes, an
old version but it was working fine until a few days ago!

Ver
Moderator
Moderator

Hey @jjhendo4,

 

Thanks for getting back to us.

 

We don't officially support this version so we can't guarantee that it will work as expected.

 

While it might've worked before, these are the minimum requirements needed for the app to run correctly.

 

We'll be right here if you have any questions.
 

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

MusicMonika
Casual Listener

Hi

I am also having this issue on an older iPhone.  Got logged out and now can't log back in. Having 'Something went wrong' issue. Done fresh install. FB/Email login doesnt work. I can login on laptop.

Spotify version 8.6.30

iOS 10.3.3

iPhone 5c (can't update firmware)

Ver
Moderator
Moderator

Hey @MusicMonika,

 

Thanks for getting in touch with us.

 

The minimum system requirements for Spotify on iOS is iOS 12. The support for older iOS versions is deprecated.

 

You can head to this article for more information about the system requirements.

 

If you have questions, you know where to find us.

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

Katerina
Moderator
Moderator

Hey there @tommycooper,

 

Thanks for posting about this here in the Community!

 

Since it looks like the steps above helped @taaly, could you give them a try and let us know how things go?

 

Keep us posted - we'll be right here if you need more help!

 

Have a lovely day 🙂

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

tommycooper
Visitor

Plan

Premium

Country

AU

Device

(iPhone 😎

Operating System

(iOS 13)

 

My Question or Issue

Hey all, i am having trouble logging into ios spotify app.

I have tried logging in many many times, changed my password, tried making a new account, using apple id, clean reinstalling, updating and using the email log in link but consistently i get the error message 'Something went wrong, Please try again later.' I am really looking forward to being able to use spotify but i just cannot access it on my iphone. ( i can access it on the internet and on an old android phone that i own). 

Thanks for any help.

 

Solution!

Katerina
Moderator
Moderator

Hey there @taaly,

 

Thanks for posting about this here in the Community!

 

You mentioned in your post that you already tried removing and reinstalling the app.

 

Since that didn't do the trick, it'd be a good idea performing a thorough uninstallation of the app following the steps in this Spotify Answer instead.

 

We'd also suggest giving a try to the following, if you haven't already:

  • Log in to your account using a different device to see if the issue persists
  • Reboot your modem and restart your iPhone device
  • Try a different internet connection (for example, if you're connected on WiFi when this happen, try switching to 3G/4G data)
  • Check your device's security settings for any that might interfere with logging in to Spotify. If you spot one, make sure to disable it temporarily and try logging in the app again to see if that helps.

If you're still seeing the same error message after checking the above, it'd be helpful if you could let us know, including the following details:

  • Exact Spotify version (you can check this on the App Store)
  • When was the last time you were able to log in?
  • Are you able to log in to the Account overview page from that device?
  • Can you access the Spotify Web Player?
  • All the steps tried - you can also include screenshots and video clips, if they're helpful, just make sure that there's no private/sensitive info when posting in the Community!

We'll be keeping an eye out for your reply!

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

View solution in original post

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