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I close the app, re-open app does not continue to play the most recent music/podcast

I close the app, re-open app does not continue to play the most recent music/podcast

Plan

Premium

Country

USA

Device

(iPhone 15 Pro)

Operating System

(iOS 17.5)

 

My Question or Issue

Whenever I close the app, upon re-opening it, the "playing" bar on the bottom is empty. I have to restart my playlist or podcast. Thought deleting the app and reinstalling it might help, but still the same issue.

Reply
3 Replies

Hello, @DV58 [external link removed by Mod]

 

If the "playing" bar on your app is empty after reopening, try these steps:

Update the App: Ensure you have the latest version.
Check Settings: Look for any playback settings that might affect this.
Restart Device: Sometimes a device restart can fix app issues.
Clear Cache: Clear the app's cache if possible.
Contact Support: If the problem persists, contact the app's customer support.
These steps might help resolve the issue.

 

I hope this info may help you

Best regards

Chris 

None of those suggestions worked.

Hey there @DV58

 

Thanks for getting in touch about this. 

 

Just to confirm, is this happening across devices or only on a specific one?

 

You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

 

If this doesn't do the trick, could you ask a friend or a relative to log in to their account on your device to see if they can replicate this behavior with their account? 


Keep us posted.

EniModerator
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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

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