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We're seeing reports that some users are having issues to accessing 'Manage your subscription' on the account page. This is being looked into here.

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I purchased spotify premium and its not working on my iPhone

I purchased spotify premium and its not working on my iPhone

Can you help me please?
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1 Reply

Sometimes our servers are slowed down by multiple upgrades at once. It's not something to worry about. There are a couple of steps to take if you've just upgraded:

 

1. Check your subscription page. Be sure your status says 'You have an active Spotify Premium subscription'. 

 

2. If you're on Premium, do a quick sign out/ sign in. 

 

3. As a last step, do a clean reinstallation. Your account will show as Premium on all devices shortly. 

 

If you're still having trouble after a bit give us a shout right here. 

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