Iphone 7 plus song download problem

[kossisboss]

Why is my phone undownloading all of my songs just to redownload again? Its KILLING me!

[Sophia]

Hey @kossisboss!

Thanks for reaching out to the Spotify Community. We'd like to help. 

In this case, follow these steps: 

1. Log in to your account page on our website and click Offline devices in the menu on the left. 
   If there are three devices listed as offline enabled, you need to disable one to enable another.
2. Click REMOVE ALL DEVICES.
3. Reinstall the app. Here's how.
4. Re-sync your offline tracks. 

Let us know how it goes or, if you have any questions. We'll be here for you 🙂

Sophia,