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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30525 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95110 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

993 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293805 Views

60 replies

15 likes

  • 293805 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123731 Views

19 replies

38 likes

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  • 19 replies
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Family account and deleting files

Hi,my daughter had a premium account, and moved across to my family account, now all her downloaded music is getting deleted from her i phone, Any ideasCheers

Casual Listener

Hi, my daughter had a premium account, and moved across to my family account, now all her downloaded music is getting deleted from her i phone,  Any ideas Cheers

328 Views

0 replies

0 likes

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  • 0 replies
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Local Files won't sync into iPhone using Wi-Fi

So I have tried the turning on my hotspot on iPhone and then connecting my laptop it it. That's the only way I could sync my local file into the phone. However, I do not want to waste data on something that I could avoid. Is there any new solution ab...

Newbie

So I have tried the turning on my hotspot on iPhone and then connecting my laptop it it. That's the only way I could sync my local file into the phone. However, I do not want to waste data on somethi...

360 Views

0 replies

0 likes

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Song Recommendations

Hi Please can you tell me is it possible to get song recommendations at the bottom of your iphone playlists, like the android app does, or is this not available ?And if its not available does anyone know if it will become available for iphone ? Thank...

Casual Listener

Hi    Please can you tell me is it possible to get song recommendations at the bottom of your iphone playlists, like the android app does, or is this not available ? And if its not avail...

CorvoNero

Regular

761 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

iPad App Keeps Losing Connection

For the past few weeks, I've been experiencing the same issue where the app's connection to the internet keeps cutting out, making searches either take forever or not work at all, navigation almost impossible, and tracks fail to buffer. At other time...

Casual Listener

For the past few weeks, I've been experiencing the same issue where the app's connection to the internet keeps cutting out, making searches either take forever or not work at all, navigation almost i...

782 Views

0 replies

0 likes

  • 782 Views
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Can't login

Ive changed my password about 5 times now , keeps saying username or password not correct, or else error 404 , please help I haven't been able to log into the app at all on my iPhone And I'm paying for it

Newbie

Ive changed my password about 5 times now , keeps saying username or password not correct, or else error 404 , please help I haven't been able to log into the app at all on my iPhone 😞 And I'm payin...

393 Views

0 replies

0 likes

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Solved!! Downloaded songs turned gray after turning internet connection off; premium

Checking this app out and I'm on premium trial. Downloaded the songs so that it will be available offline but after i turn off my internet connection all downloaded music turned gray and i'm unable to play them offline yet it consumes a huge amount o...

Casual Listener

Checking this app out and I'm on premium trial. Downloaded the songs so that it will be available offline but after i turn off my internet connection all downloaded music turned gray and i'm unable t...

Max_Hutchens

Newbie

7575 Views

6 replies

0 likes

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  • 6 replies
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Music not available when I go offline

I have premium account and I've downloaded music onto my iphone so that when I travel out of country I can still play music but when I close app and lose wifi or cellular service, the music is no longer available. Suggestions?

Newbie

I have premium account and I've downloaded music onto my iphone so that when I travel out of country I can still play music but when I close app and lose wifi or cellular service, the music is no lon...

erinalxndr

Casual Listener

470 Views

1 replies

0 likes

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  • 1 replies
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Glitches out on home wifi

On my IPhone, spotify works correctly when I'm not connected to wifi, but as soon as i go on my wifi at home (i haven't tried this on a different connection so im assuing that its my home wifi) it will play a few seconds of a song, make distorted noi...

Newbie

On my IPhone, spotify works correctly when I'm not connected to wifi, but as soon as i go on my wifi at home (i haven't tried this on a different connection so im assuing that its my home wifi) it wi...

crematedman

Community Legend

937 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Can't buy Sptify Premium

I can't even go to the upgrade/pay panel. What is the solution, please Help!

Newbie

I can't even go to the upgrade/pay panel. What is the solution, please Help!

484 Views

0 replies

0 likes

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constant skipping

spotify is skipping immediately after I try to play a song on both my iphone and macbook. It'll skip through all the songs and start playing a suggested playlist or something like that. My macbook skips a couple songs but won't play any music at all ...

Visitor

spotify is skipping immediately after I try to play a song on both my iphone and macbook. It'll skip through all the songs and start playing a suggested playlist or something like that. My macbook sk...

406 Views

0 replies

0 likes

  • 406 Views
  • 0 replies
  • 0 likes

Playlists gone

I have a Spotify premium account and when I go into my account and go to playlists, none of my playlists are there and when I try to add a song to a playlist they don't come up. I can find my playlists if I search for them by name but can't download ...

Casual Listener

I have a Spotify premium account and when I go into my account and go to playlists, none of my playlists are there and when I try to add a song to a playlist they don't come up. I can find my playlis...

abilea

Roadie

572 Views

3 replies

0 likes

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  • 3 replies
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Music lost

My husband lost her Music when he is connect after he have crash. When he is reconnect, he stay 15 Music on 400 and he cannot listen the 15. He cannot make anything with the rest of the music. What he can make to find her music lost?

Newbie

My husband lost her Music when he is connect after he have crash. When he is reconnect, he stay 15 Music on 400 and he cannot listen the 15. He cannot make anything with the rest of the music. What h...

296 Views

0 replies

0 likes

  • 296 Views
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Solved!! Local files randomly synchronize

Hello, I created playlists including "regular" songs from Spotify and songs from my local files.I installed Spotify on my iPhone 6, opened these playlists and checked "Download" so that I can play them offline.What happened is:* all Spotify songs hav...

Regular

Hello,   I created playlists including "regular" songs from Spotify and songs from my local files. I installed Spotify on my iPhone 6, opened these playlists and checked "Download" so th...

Rodolphe

Regular

773 Views

4 replies

0 likes

  • 773 Views
  • 4 replies
  • 0 likes

paypal fail

spotify say they've been unable to access my payment method this month,as a result my subscription is blocked.nothing has changed,it's the same payment method it's always been.what's going on?

Newbie

spotify say they've been unable to access my payment method this month,as a result my subscription is blocked.nothing has changed,it's the same payment method it's always been.what's going on?

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
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Solved!! Spotify refusing to download anything except for play lists

So I just reset and restored my I-phone. After I restored it I wanted to download the saved songs to be the way it was before. However, other than the playlists it's not downloading anything, for example, if I go to one album, and turn on the downloa...

Casual Listener

So I just reset and restored my I-phone. After I restored it I wanted to download the saved songs to be the way it was before. However, other than the playlists it's not downloading anything, for exa...

Firas_ghadban

Casual Listener

686 Views

2 replies

0 likes

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  • 2 replies
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the app is unable to save songs and play

I cant listen to most of the songs i downloaded on my iphone. the app says it isnt downloaded, but after several restarts of the app they mysteriosly appear one after another with every restart some more songs seems to come from nowhere. this is frus...

Casual Listener

I cant listen to most of the songs i downloaded on my iphone. the app says it isnt downloaded, but after several restarts of the app they mysteriosly appear one after another with every restart some ...

430 Views

0 replies

0 likes

  • 430 Views
  • 0 replies
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Solved!! Transferring service to a new pone

I have premium service. I broke my phone and have a new iPhone. How do I transfer my service/account to my new phone?

Newbie

I have premium service. I broke my phone and have a new iPhone. How do I transfer my service/account to my new phone?

crematedman

Community Legend

696 Views

1 replies

0 likes

  • 696 Views
  • 1 replies
  • 0 likes

Local files on IOS

I cant find the local files on ios, i cant even find the playlist called "Local Files", I previously had it, but i reinstalled the IOS app and then it dissapeared. I can´t download the local files from my mac to my iphone, i have already tried everyt...

Newbie

I cant find the local files on ios, i cant even find the playlist called "Local Files", I previously had it, but i reinstalled the IOS app and then it dissapeared. I can´t download the local files fr...

crematedman

Community Legend

659 Views

1 replies

0 likes

  • 659 Views
  • 1 replies
  • 0 likes